@psifertex Are you aware of any standard by which we can transform it to emoji? It is not defined here https://unicode.org/emoji/charts/full-emoji-list.html

Yup, they publish it here: https://github.com/iamcal/emoji-data

Here's a write up on someone else doing the same thing: https://aaronparecki.com/2017/02/05/8/day-47-slack-emoji

Specifically, the "short_name" field of that data source will match all of the emoji that slack uses.

I've found a bunch of other libraries that make this trivial, for example:

https://github.com/jrobertson/emoji2020

I don't know ruby but it /looks/ like adding that library and replacing: https://github.com/chatwoot/chatwoot/blob/develop/lib/integrations/slack/incoming_message_builder.rb#L86

With:

      content: Emoji2020.new(params[:event][:text]).to_s,

should basically solve this with a one line change!

Now that I think about it some more, it might actually be better to render as an html image which would require something slightly more complicated such as using the first link I pasted above and having the images available in a directory. Still relatively straight forward and would be much less susceptible to font issues on various websites.

@psifertex Thanks for providing all that info. it's super helpful. We might not be able to get to this for the 1.14. release. But we will try to take this up for our subsequent one.

No worries, thanks for the update. Let me know if I can help with anything else. If I get some more time I might take a look at trying some of the libraries out and submitting a PR but it would probably take more time to figure out the deployment/setup process than actually writing the code. 🤣

@psifertex In case you decide to give it a try, this should help you set up the local installation. https://www.chatwoot.com/docs/installation-guide-docker