{"id":22170,"date":"2023-11-09T16:56:03","date_gmt":"2023-11-09T16:56:03","guid":{"rendered":"https:\/\/watchthem.live\/?p=22170"},"modified":"2023-11-09T16:58:57","modified_gmt":"2023-11-09T16:58:57","slug":"live-chat-apps","status":"publish","type":"post","link":"https:\/\/watchthem.live\/live-chat-apps\/","title":{"rendered":"14 Best Live Chat Apps to Elevate Customer Support in 2024"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_56 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Page Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69f63f9a635be ez-toc-cssicon-toggle-label\" class=\" ez-toc-cssicon-toggle-label\"><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #54595f;color:#54595f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #54595f;color:#54595f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69f63f9a635be\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#What_Is_a_Live_Chat_Software\" title=\"What Is a Live Chat Software\">What Is a Live Chat Software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Benefits_of_Using_Live_Chats\" title=\"Benefits of Using Live Chats\">Benefits of Using Live Chats<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#1_Live_Chat_Apps_Boost_Sales\" title=\"1. Live Chat Apps Boost Sales\">1. Live Chat Apps Boost Sales<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#2_It_Helps_to_Optimize_User_Experience\" title=\"2. It Helps to Optimize User Experience\">2. It Helps to Optimize User Experience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#3_Live_Chat_Removes_Language_Barriers\" title=\"3. Live Chat Removes Language Barriers\">3. Live Chat Removes Language Barriers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#4_You_Can_Have_247_Customer_Support\" title=\"4. You Can Have 24\/7 Customer Support\">4. You Can Have 24\/7 Customer Support<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#14_Best_Live_Chat_Apps_for_Better_Customer_Service\" title=\"14 Best Live Chat Apps for Better Customer Service\">14 Best Live Chat Apps for Better Customer Service<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#1_HubSpot_A_Live_Chat_in_a_CRM_Tool\" title=\"#1 HubSpot: A Live Chat in a CRM Tool\">#1 HubSpot: A Live Chat in a CRM Tool<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#HubSpot_Live_Chat_Features\" title=\"HubSpot Live Chat Features\">HubSpot Live Chat Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#HubSpot_Pros\" title=\"HubSpot Pros\">HubSpot Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#HubSpot_Cons\" title=\"HubSpot Cons\">HubSpot Cons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#HubSpot_Plans_and_Pricing\" title=\"HubSpot Plans and Pricing\">HubSpot Plans and Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#2_Zendesk_A_Live_Chat_for_Customer_Support\" title=\"#2 Zendesk: A Live Chat for Customer Support\">#2 Zendesk: A Live Chat for Customer Support<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Zendesk_Live_Chat_Features\" title=\"Zendesk Live Chat Features&nbsp;\">Zendesk Live Chat Features&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Zendesk_Pros\" title=\"Zendesk Pros\">Zendesk Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Zendesk_Cons\" title=\"Zendesk Cons\">Zendesk Cons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Zendesk_Plans_and_Pricing\" title=\"Zendesk Plans and Pricing\">Zendesk Plans and Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#3_LiveChat_A_Chat_Service_That_Comes_in_Handy\" title=\"#3 LiveChat: A Chat Service That Comes in Handy\">#3 LiveChat: A Chat Service That Comes in Handy<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#LiveChat_Features\" title=\"LiveChat Features\">LiveChat Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#LiveChat_Pros\" title=\"LiveChat Pros\">LiveChat Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#LiveChat_Cons\" title=\"LiveChat Cons\">LiveChat Cons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#LiveChat_Plans_and_Pricing\" title=\"LiveChat Plans and Pricing\">LiveChat Plans and Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#4_Tidio_A_Live_Chat_App_for_Small_Businesses\" title=\"#4 Tidio: A Live Chat App for Small Businesses\">#4 Tidio: A Live Chat App for Small Businesses<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Tidio_Live_Chat_Features\" title=\"Tidio Live Chat Features\">Tidio Live Chat Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Tidio_Pros\" title=\"Tidio Pros\">Tidio Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Tidio_Cons\" title=\"Tidio Cons\">Tidio Cons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Tidio_Plans_and_Pricing\" title=\"Tidio Plans and Pricing\">Tidio Plans and Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#5_Tawkto_A_Free_Live_Chat_Service\" title=\"#5 Tawk.to: A Free Live Chat Service\">#5 Tawk.to: A Free Live Chat Service<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Tawkto_Live_Chat_Features\" title=\"Tawk.to Live Chat Features\">Tawk.to Live Chat Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Tawkto_Pros\" title=\"Tawk.to Pros\">Tawk.to Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Tawkto_Cons\" title=\"Tawk.to Cons\">Tawk.to Cons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Tawkto_Plans_and_Pricing\" title=\"Tawk.to Plans and Pricing\">Tawk.to Plans and Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#6_LiveAgent_a_Useful_Chat_Service_for_Startups\" title=\"#6 LiveAgent: a Useful Chat Service for Startups\">#6 LiveAgent: a Useful Chat Service for Startups<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#LiveAgent_Live_Chat_Features\" title=\"LiveAgent Live Chat Features\">LiveAgent Live Chat Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#LiveAgent_Pros\" title=\"LiveAgent Pros\">LiveAgent Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#LiveAgent_Cons\" title=\"LiveAgent Cons\">LiveAgent Cons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#LiveAgent_Plans_and_Pricing\" title=\"LiveAgent Plans and Pricing\">LiveAgent Plans and Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#7_Landbot_A_Live_Chat_Bot_Builder_Service\" title=\"#7 Landbot: A Live Chat Bot Builder Service\">#7 Landbot: A Live Chat Bot Builder Service<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Landbot_Live_Chat_Features\" title=\"Landbot Live Chat Features&nbsp;\">Landbot Live Chat Features&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-40\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Landbot_Pros\" title=\"Landbot Pros\">Landbot Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-41\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Landbot_Cons\" title=\"Landbot Cons\">Landbot Cons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-42\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Landbot_Plans_and_Pricing\" title=\"Landbot Plans and Pricing\">Landbot Plans and Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-43\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#8_Freshchat_A_Multi-Channel_Live_Chat\" title=\"#8 Freshchat: A Multi-Channel Live Chat\">#8 Freshchat: A Multi-Channel Live Chat<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-44\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Freshchat_Features\" title=\"Freshchat Features&nbsp;\">Freshchat Features&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-45\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Freshchat_Pros\" title=\"Freshchat Pros\">Freshchat Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-46\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Freshchat_Cons\" title=\"Freshchat Cons\">Freshchat Cons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-47\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Freshchat_Plans_and_Pricing\" title=\"Freshchat Plans and Pricing\">Freshchat Plans and Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-48\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#9_Chaport_A_Live_Customer_Support_Chat_for_Beginners\" title=\"#9 Chaport: A Live Customer Support Chat for Beginners\">#9 Chaport: A Live Customer Support Chat for Beginners<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-49\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Chaport_Features\" title=\"Chaport Features&nbsp;\">Chaport Features&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-50\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Chaport_Pros\" title=\"Chaport Pros\">Chaport Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-51\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Chaport_Cons\" title=\"Chaport Cons\">Chaport Cons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-52\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Chaport_Plans_and_Pricing\" title=\"Chaport Plans and Pricing\">Chaport Plans and Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-53\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#10_Genesys_A_Live_Chat_for_Real-Time_Conversation\" title=\"#10 Genesys: A Live Chat for Real-Time Conversation\">#10 Genesys: A Live Chat for Real-Time Conversation<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-54\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Genesys_Features\" title=\"Genesys Features&nbsp;\">Genesys Features&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-55\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Genesys_Pros\" title=\"Genesys Pros\">Genesys Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-56\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Genesys_Cons\" title=\"Genesys Cons\">Genesys Cons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-57\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Genesys_Pricing\" title=\" Genesys Pricing\"> Genesys Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-58\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#11_Userlike_a_Versatile_Live_Chat\" title=\"#11 Userlike: a Versatile Live Chat\">#11 Userlike: a Versatile Live Chat<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-59\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Userlike_Features\" title=\"Userlike Features&nbsp;\">Userlike Features&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-60\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Userlike_Pros\" title=\"Userlike Pros\">Userlike Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-61\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Userlike_Cons\" title=\"Userlike Cons\">Userlike Cons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-62\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Userlike_Pricing\" title=\"Userlike Pricing\">Userlike Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-63\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#12_Drift_Route_the_Chat_to_the_Right_Agent\" title=\"12. Drift: Route the Chat to the Right Agent&nbsp;&nbsp;\">12. Drift: Route the Chat to the Right Agent&nbsp;&nbsp;<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-64\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Drift_Features\" title=\"Drift Features\">Drift Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-65\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Drift_Pros\" title=\"Drift Pros&nbsp;\">Drift Pros&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-66\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Drift_Cons\" title=\"Drift Cons&nbsp;\">Drift Cons&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-67\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Drift_Prices\" title=\"Drift Prices&nbsp;\">Drift Prices&nbsp;<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-68\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#13_Gladly_A_Live_Chat_Application_for_Auto_Replies\" title=\"13. Gladly: A Live Chat Application for Auto Replies&nbsp;\">13. Gladly: A Live Chat Application for Auto Replies&nbsp;<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-69\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Gladly_Features\" title=\"Gladly Features\">Gladly Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-70\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Gladly_Pros\" title=\"Gladly Pros&nbsp;\">Gladly Pros&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-71\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Gladly_Cons\" title=\"Gladly Cons&nbsp;\">Gladly Cons&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-72\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Gladly_Prices\" title=\"Gladly Prices&nbsp;\">Gladly Prices&nbsp;<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-73\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#14_Acquireio_Live_Chat_App_for_Connected_Conversations\" title=\"14. Acquire.io: Live Chat App for Connected Conversations\u00a0\">14. Acquire.io: Live Chat App for Connected Conversations\u00a0<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-74\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Acquireio_Features\" title=\"Acquire.io Features\">Acquire.io Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-75\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Acquireio_Pros\" title=\"Acquire.io Pros\u00a0\">Acquire.io Pros\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-76\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Acquireio_Cons\" title=\"Acquire.io Cons\u00a0\">Acquire.io Cons\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-77\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Acquireio_Price\" title=\"Acquire.io Price\">Acquire.io Price<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-78\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#What_Makes_the_Best_Live_Chat_App\" title=\"What Makes the Best Live Chat App\">What Makes the Best Live Chat App<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-79\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Live_Chat_Apps_and_Services_FAQ\" title=\"Live Chat Apps and Services FAQ\">Live Chat Apps and Services FAQ<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-80\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Q1_What_Are_the_Benefits_of_Using_Live_Chat_Customer_Services\" title=\"Q1. What Are the Benefits of Using Live Chat Customer Services\">Q1. What Are the Benefits of Using Live Chat Customer Services<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-81\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Q2_Why_Should_You_Use_Live_Chat_Instead_of_Other_Supporting_Methods\" title=\"Q2. Why Should You Use Live Chat Instead of Other Supporting Methods\">Q2. Why Should You Use Live Chat Instead of Other Supporting Methods<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-82\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Q3_Can_Live_Chat_Apps_Be_Added_to_Our_Customer_Service_Channels\" title=\"Q3. Can Live Chat Apps Be Added to Our Customer Service Channels?\">Q3. Can Live Chat Apps Be Added to Our Customer Service Channels?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-83\" href=\"https:\/\/watchthem.live\/live-chat-apps\/#Conclusion\" title=\"Conclusion&nbsp;\">Conclusion&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>People have many questions, especially when it comes to online shopping. Many of them don&#8217;t make phone calls or wait for email responses, so they leave your website without taking any action. At the same time, you won\u2019t have time to answer your customers&#8217; calls all day. What to do then? Using live chat apps is the best solution to eliminate this problem.\u00a0<\/p>\n\n\n\n<p>On top of that, it is still possible to turn a curious website visitor into a customer. All of this can be achieved through the use of a high-quality live chat and a reliable support team. Therefore, you can integrate a live chat into your website to <a href=\"https:\/\/watchthem.live\/website-optimization\/\">optimize your website<\/a> by improving user experience.<\/p>\n\n\n\n<p>In today\u2019s digital world, there are many live chat services with different features. However, some of them are better than others. Here, we\u2019ll discuss top 14 live chat tools to better make up your mind.<\/p>\n\n\n\n<p>But first, let\u2019s talk about how using a live chat can help your business and what comes out of it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Is_a_Live_Chat_Software\"><\/span><strong>What Is a Live Chat<\/strong> <strong>Software<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Since most website visitors leave the website without making a phone call to ask their questions, businesses lose potential customers. Therefore, there should be a way to keep the visitors on the website and lead them to what they want. That\u2019s when live chat tools took the place of phone calls.<\/p>\n\n\n\n<p>Generally, live chat apps are digital communication platforms that allow businesses and individuals to interact with their customers or clients in real-time through text-based messaging.&nbsp;<\/p>\n\n\n\n<p>Needless to say, a real-time user needs a real-time response. Without live chat, they get confused, so they can\u2019t take any steps to complete your desired action. Consequently, it is very important to choose the best tools to not only <a href=\"https:\/\/watchthem.live\/website-user-engagement\/\">keep your customers more engaged<\/a>, but also make them feel heard.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Benefits_of_Using_Live_Chats\"><\/span><strong>Benefits of <\/strong><strong>Using Live Chat<\/strong><strong>s<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Here are some reasons why you should organize a chat box on your website.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"837\" height=\"628\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/benefits-of-live-chat.jpg\" alt=\"Benefits of Livechat Apps\" class=\"wp-image-24097\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/benefits-of-live-chat.jpg 837w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/benefits-of-live-chat-300x225.jpg 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/benefits-of-live-chat-768x576.jpg 768w\" sizes=\"(max-width: 837px) 100vw, 837px\" title=\"\"><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Live_Chat_Apps_Boost_Sales\"><\/span><strong>1. Live Chat Apps Boost Sales<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>A live chat service can <a href=\"https:\/\/watchthem.live\/conversion-rate-optimization-strategies\/\">improve your conversion rate<\/a> by <a href=\"https:\/\/thrivemyway.com\/live-chat-stats\/\" target=\"_blank\" rel=\"noreferrer noopener\">3.87%<\/a>. Around 80% of the companies reported an increase in their sales, customer satisfaction, and customer loyalty after using a live chat support service.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_It_Helps_to_Optimize_User_Experience\"><\/span><strong>2. It Helps to Optimize User Experience<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Obviously, <a href=\"https:\/\/watchthem.live\/ux-optimization\/\">optimizing user experience<\/a> creates a better user journey. When a user faces a problem on your website, you might think she is a 90-year-old grandma who doesn\u2019t know how to click a button. However, when a bunch of users report the same problem, your website probably has a bug.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Live_Chat_Removes_Language_Barriers\"><\/span><strong>3. Live Chat Removes Language Barriers<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>As you know, international websites attract customers from all over the world. Therefore, many users may not be native English speakers. For these users, typing is always easier than speaking. The good news is some live chat software has multilingual features with online translation.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_You_Can_Have_247_Customer_Support\"><\/span><strong>4. You Can Have 24\/7 Customer Support<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Since your customers might be in different time zones, live chat apps allow you to provide service without having any time limitations.&nbsp;<\/p>\n\n\n\n<p>With these advanced capabilities, your visitors now have more reason to make a purchase or avail of your services. Don&#8217;t let this opportunity slip away \u2013 provide your customers with the best possible experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"14_Best_Live_Chat_Apps_for_Better_Customer_Service\"><\/span><strong>14 Best Live Chat Apps for Better Customer Service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Considering several criteria, we\u2019re going to discuss the  best services in the marketplace.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_HubSpot_A_Live_Chat_in_a_CRM_Tool\"><\/span><strong>#1 HubSpot: A Live Chat in a CRM Tool<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>One of the popular names that offer live chat features in its services is HubSpot.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-7-1024x486.png\" alt=\"HubSpot&#039;s landing page\" class=\"wp-image-22174\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-7-1024x486.png 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-7-300x142.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-7-768x364.png 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-7-1536x729.png 1536w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-7.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><figcaption class=\"wp-element-caption\"><em>HubSpot\u2019s Live Chat Landing Page<\/em><\/figcaption><\/figure>\n\n\n\n<p>According to their claim, HubSpot\u2019s live chat service archives all the conversations, which helps your customer support to find out about the context before starting over any conversation. In addition, you can create targeted welcome messages for different pages on your website to engage the users more.<\/p>\n\n\n\n<p>Moreover, this live chat tool is equipped with a chatbot to save time for you and your customers. However, the chatbot is not the cleverest bot in the world and can be used only for common questions.<\/p>\n\n\n\n<p>Another feature of this live chat is customizability. You can customize its colors and logo to align it with your website theme, which is essential for a <a href=\"https:\/\/watchthem.live\/ux-design-principles\/\">perfect UX design<\/a>.<\/p>\n\n\n\n<p>It should be noted that even though HubSpot claims its live chat service is free, you still have to purchase its plans to unlock all features. And if you just need an online live chat, it might be too expensive for you.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"HubSpot_Live_Chat_Features\"><\/span><strong>HubSpot Live Chat Features<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Archiving the Conversations for Further Uses.&nbsp;<\/li>\n\n\n\n<li>Chatbot.&nbsp;<\/li>\n\n\n\n<li>Targeted Welcome Messages.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"HubSpot_Pros\"><\/span><strong>HubSpot Pros<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>CRM features,<\/li>\n\n\n\n<li>Ticketing software,<\/li>\n\n\n\n<li>Customizability,&nbsp;<\/li>\n\n\n\n<li>Easy to use.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"HubSpot_Cons\"><\/span><strong>HubSpot Cons<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Limited features,<\/li>\n\n\n\n<li>Basic chatbot.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"HubSpot_Plans_and_Pricing\"><\/span><strong>HubSpot Plans and Pricing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Free plan<\/li>\n\n\n\n<li>Starter: \u20ac41\/mo<\/li>\n\n\n\n<li>Professional: \u20ac740\/mo<\/li>\n\n\n\n<li>Enterprise: \u20ac3,300\/mo<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Zendesk_A_Live_Chat_for_Customer_Support\"><\/span><strong>#2 Zendesk: A Live Chat for Customer Support<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>What is live chat? Is it anything but a tool for <a href=\"https:\/\/watchthem.live\/improve-customer-experience\/\">improving customer experience<\/a>? That\u2019s what live chat tools like Zendesk promise to offer.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-1-1-1024x486.png\" alt=\"Zendesk\u2019s Home Page\" class=\"wp-image-22176\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-1-1-1024x486.png 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-1-1-300x142.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-1-1-768x364.png 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-1-1-1536x729.png 1536w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-1-1.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><figcaption class=\"wp-element-caption\"><em>Zendesk\u2019s Home Page<\/em><\/figcaption><\/figure>\n\n\n\n<p>Long response times are the main reason for customers&#8217; frustration. But Zendesk promises a 24\/7 answer bot and mobile app to aid you in answering your customers faster and <a href=\"https:\/\/watchthem.live\/website-user-engagement\"><strong>increasing user engagement<\/strong><\/a> on your website.&nbsp;<\/p>\n\n\n\n<p>Additionally, Zendesk live chat has a bot. So, you can leave the common questions to this bot and save more time for your customer support team.<\/p>\n\n\n\n<p>Besides, if their chat feature is as good as they claim, you can send triggered messages to your customers and improve customer loyalty. Reputedly, at the end of the conversation, customers can send feedback about how helpful your support service was.&nbsp;<\/p>\n\n\n\n<p>Furthermore, if you are willing to pay a hefty price for their premium plans, you can use their File-sharing feature. This feature might help your support team to provide better instruction.<\/p>\n\n\n\n<p>Zendesk\u2019s live chat room is customizable to match your website design if you go for their Suite Professional plan.<\/p>\n\n\n\n<p><strong>Pro Tip<\/strong>: Before going for Zendesk, you should know that this service is expensive for small and middle-sized businesses.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zendesk_Live_Chat_Features\"><\/span><strong>Zendesk Live Chat Features<\/strong><strong>&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>File-Sharing Capability.&nbsp;<\/li>\n\n\n\n<li>Chatbot to Answer Common Questions.&nbsp;<\/li>\n\n\n\n<li>Feedback Collecting.&nbsp;<\/li>\n\n\n\n<li>Chat Report.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zendesk_Pros\"><\/span><strong>Zendesk Pros<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Real-time analytics,<\/li>\n\n\n\n<li>Chatbots,<\/li>\n\n\n\n<li>Offline form.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zendesk_Cons\"><\/span><strong>Zendesk Cons<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>No desktop app (available on web app),<\/li>\n\n\n\n<li>Disappointing free plan features.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Zendesk_Plans_and_Pricing\"><\/span><strong>Zendesk Plans and Pricing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Lite: free<\/li>\n\n\n\n<li>Suite Team: $55\/agent\/month<\/li>\n\n\n\n<li>Suite Growth: $89 \/agent\/month<\/li>\n\n\n\n<li>Suite Professional: $115\/agent\/month<\/li>\n\n\n\n<li>Suite Enterprise: Customizable based on preferences<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_LiveChat_A_Chat_Service_That_Comes_in_Handy\"><\/span><strong>#3 LiveChat: A Chat Service That Comes in Handy<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This real-time web chat software promises to <a href=\"https:\/\/watchthem.live\/boost-conversions\/\">boost your conversion rates<\/a> by creating an <a href=\"https:\/\/watchthem.live\/buying-experience\/\">enjoyable buying experience<\/a>. How?<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"485\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-07-161400-1024x485.png\" alt=\"LiveChat\u2019s Home Page\" class=\"wp-image-22177\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-07-161400-1024x485.png 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-07-161400-300x142.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-07-161400-768x364.png 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-07-161400-1536x727.png 1536w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-07-161400.png 1892w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><figcaption class=\"wp-element-caption\"><em>LiveChat\u2019s Home Page<\/em><\/figcaption><\/figure>\n\n\n\n<p><strong>LiveChat<\/strong> claims you can leave a big part of customer support to their chatbots and <a href=\"https:\/\/www.automationanywhere.com\/rpa\/intelligent-automation\" target=\"_blank\" rel=\"noopener\">Al automation<\/a>. On top of that, this live chat\u2019s proactive chat feature allows you to automatically send targeted messages to your customers. Apparently, this service archives chats and allows you to customize the design of the chat box according to your brand.<\/p>\n\n\n\n<p>According to their claim, LiveChat is integrated and flexible to connect with over 200 tools. They also promise to be 24\/7 available to provide you with instructions whenever you encounter any problem.&nbsp;<\/p>\n\n\n\n<p><strong>How much does LiveChat cost?<\/strong> Unfortunately, it costs a lot! And its free trial only lasts for 14 days, which is probably not enough for the correct evaluation of the service. So you have no choice but to trust the reviews.<\/p>\n\n\n\n<p>LiveChat\u2019s starter plan costs 24\/mo, which could be reasonable if it wasn\u2019t so limited in features. In addition, if you want to know about their Enterprise plan, you should contact their sales team!<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"LiveChat_Features\"><\/span><strong>LiveChat Features<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Chatbot to Automate Responses.&nbsp;<\/li>\n\n\n\n<li>Chat Tags.<\/li>\n\n\n\n<li>File Sharing.<\/li>\n\n\n\n<li>Chat Archive.&nbsp;<\/li>\n\n\n\n<li>Chat Report.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"LiveChat_Pros\"><\/span><strong>LiveChat Pros<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Targeted messages,<\/li>\n\n\n\n<li>Al automation,<\/li>\n\n\n\n<li>Proactive chat,<\/li>\n\n\n\n<li>Available for Windows, Android, IOS, and Mac.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"LiveChat_Cons\"><\/span><strong>LiveChat Cons<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Unreasonable pricing,<\/li>\n\n\n\n<li>No proper reporting on chats,<\/li>\n\n\n\n<li>Limited features on mobile versions,<\/li>\n\n\n\n<li>Occasional lagging during conversations.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"LiveChat_Plans_and_Pricing\"><\/span><strong>LiveChat Plans and Pricing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Starter: $20\/mo<\/li>\n\n\n\n<li>Team: $41\/mo<\/li>\n\n\n\n<li>Business: $59\/mo<\/li>\n\n\n\n<li>Enterprise: requires a call<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Tidio_A_Live_Chat_App_for_Small_Businesses\"><\/span><strong>#4 Tidio<\/strong><strong>: A Live Chat App for Small Businesses<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Tidio is a live chat and chatbot service available on both desktop and mobile platforms. Therefore, you can connect all the platforms to Tidio and manage the customers through one channel.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"491\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-122712-1024x491.png\" alt=\"Tidio\u2019s Home Page\" class=\"wp-image-22178\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-122712-1024x491.png 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-122712-300x144.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-122712-768x368.png 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-122712-1536x736.png 1536w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-122712.png 1891w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><figcaption class=\"wp-element-caption\"><em>Tidio\u2019s Home Page<\/em><\/figcaption><\/figure>\n\n\n\n<p>Apparently, Tidio has custom chatbots that help you create an automatic FAQ-style response to speed up your costumes support responses.<\/p>\n\n\n\n<p>On top of that, there are 20+ ready-made templates for its bots. And you can customize everything using its drag-and-drop editor. However, you must be careful during drag-and-drop, or your chatbot will become a mess. After all, bots are not very clever!<\/p>\n\n\n\n<p>This app can be considered<strong> <\/strong>a good live chat app for small businesses due to its free plan. However, you should note that the free plan has limited features and is actually more like a simple live chat room.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tidio_Live_Chat_Features\"><\/span><strong>Tidio Live Chat Features<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Automated Responses with AI.&nbsp;<\/li>\n\n\n\n<li>Pre-Built Templates.<\/li>\n\n\n\n<li>Live Chat Analytics.&nbsp;<\/li>\n\n\n\n<li>Auto Translation.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tidio_Pros\"><\/span><strong>Tidio Pros<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Free plan,<\/li>\n\n\n\n<li>Adjustable and user-friendly dashboard,<\/li>\n\n\n\n<li>24\/7 response with chatbots,<\/li>\n\n\n\n<li>Good customer support.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tidio_Cons\"><\/span><strong>Tidio Cons<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Limited features in the free plan,<\/li>\n\n\n\n<li>Lack of analytic tools,<\/li>\n\n\n\n<li>Expensive premium plan,<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tidio_Plans_and_Pricing\"><\/span><strong>Tidio Plans and Pricing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Free plan<\/li>\n\n\n\n<li>Communicator: $15.83\/mo<\/li>\n\n\n\n<li>Chatbot: $32.50\/mo<\/li>\n\n\n\n<li>Tidio+: $240.83\/mo<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Tawkto_A_Free_Live_Chat_Service\"><\/span><strong>#5 Tawk.to: A Free Live Chat Service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Tawk.to is considered a free live chat app. And it\u2019s not just a typical <strong>online live chat service<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-123415-1024x483.png\" alt=\"Tawk.to\u2019s Home Page\" class=\"wp-image-22179\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-123415-1024x483.png 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-123415-300x142.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-123415-768x363.png 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-123415-1536x725.png 1536w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-123415.png 1902w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><figcaption class=\"wp-element-caption\"><em>Tawk.to\u2019s Home Page<\/em><\/figcaption><\/figure>\n\n\n\n<p>This app lays claim to <a href=\"https:\/\/watchthem.live\/user-tracking-guide\/\">tracking your visitors<\/a>. So, you can keep an eye on your customer&#8217;s journey, monitor what pages they are on, and how often they visit your website. They also archive customers&#8217; conversation history and useful information such as their email address, IP address, device information, and location. However, additional charges will be included.<\/p>\n\n\n\n<p>In addition, Tawk.to may be good for cooperation. Therefore, if you have customer support service, you can assign the conversations to different operators and ensure the right person is responding. If you don\u2019t have a live chat support service, you can hire a chat agent from Tawk.to just for $1\/hr. However, they might provide services as good as $1!&nbsp;<\/p>\n\n\n\n<p>This free live web chat supposedly has an unlimited free plan. However, the free version is very limited. And if you want to add new features like live chat video, voice, and screen sharing, you should upgrade to other plans.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tawkto_Live_Chat_Features\"><\/span><strong>Tawk.to Live Chat Features<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Visitor Tracking.&nbsp;<\/li>\n\n\n\n<li>Archiving Customers\u2019 Conversations.&nbsp;<\/li>\n\n\n\n<li>Collecting Customers\u2019 Data.&nbsp;<\/li>\n\n\n\n<li>Auto Translation.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tawkto_Pros\"><\/span><strong>Tawk.to Pros<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Unlimited free plan,<\/li>\n\n\n\n<li>Real time monitoring,<\/li>\n\n\n\n<li>Automated triggers,<\/li>\n\n\n\n<li>Customizable design,<\/li>\n\n\n\n<li>Agent to Agent Messaging.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tawkto_Cons\"><\/span><strong>Tawk.to Cons<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Difficult navigation,<\/li>\n\n\n\n<li>No chatbot,<\/li>\n\n\n\n<li>Poor customer support.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tawkto_Plans_and_Pricing\"><\/span><strong>Tawk.to Plans and Pricing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Unlimited free plan<\/li>\n\n\n\n<li>Branding removal: $19\/mo<\/li>\n\n\n\n<li>Video + Voice + Screensharing features: $29\/mo<\/li>\n\n\n\n<li>Chat agent: $1\/hr<\/li>\n\n\n\n<li>Virtual assistant: $15<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_LiveAgent_a_Useful_Chat_Service_for_Startups\"><\/span><strong>#6 LiveAgent: a Useful Chat Service for Startups<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Lay claim to its free plan and affordable prices, LiveAgent may be a not very bad option for newly established businesses and startups, to begin with.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"750\" height=\"352\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-123641-1.png\" alt=\"LiveAgent\u2019s Home Page\" class=\"wp-image-22180\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-123641-1.png 750w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-123641-1-300x141.png 300w\" sizes=\"(max-width: 750px) 100vw, 750px\" title=\"\"><figcaption class=\"wp-element-caption\"><em>LiveAgent\u2019s Home Page<\/em><\/figcaption><\/figure>\n\n\n\n<p>Presumably, <strong>LiveAgent<\/strong> pays the utmost respect to its customers; 24\/7 customer service, cancel any time, and no sign up fee. Also, they promise to aid you in providing the same for your customers.<\/p>\n\n\n\n<p>When the customers reach out for help, it gets confusing which agent should answer which question. Therefore, a feature like LiveAgent\u2019s ticketing might come in handy to save time and provide better answers. You can assign the query to the right person through this feature.<\/p>\n\n\n\n<p>In addition, this live chat promises to <a href=\"https:\/\/watchthem.live\/website-user-engagement\/\">increase customer engagement<\/a> on your website through its proactive chat invitation. Also, they give you limited options to choose the language of your invitation.<\/p>\n\n\n\n<p>Deliver on their promise, you can peek a look at customers&#8217; messages while they are typing in the live chat box. This way, you will know the answer before they even express the problem.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"LiveAgent_Live_Chat_Features\"><\/span><strong>LiveAgent Live Chat Features<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Ticketing Tool.&nbsp;<\/li>\n\n\n\n<li>Auto Translation (With Limited Languages).<\/li>\n\n\n\n<li>Ranking Agents.&nbsp;<\/li>\n\n\n\n<li>File Sharing.&nbsp;<\/li>\n\n\n\n<li>Merging Tickets.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"LiveAgent_Pros\"><\/span><strong>LiveAgent Pros<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Built-in Call Center,<\/li>\n\n\n\n<li>unlimited chat history,<\/li>\n\n\n\n<li>Proactive chat invitations.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"LiveAgent_Cons\"><\/span><strong>LiveAgent Cons<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Additional charging per agent,<\/li>\n\n\n\n<li>No chatbot.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"LiveAgent_Plans_and_Pricing\"><\/span><strong>LiveAgent Plans and Pricing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Free Plan<\/li>\n\n\n\n<li>Small Business: $9\/agent\/month<\/li>\n\n\n\n<li>Medium Business: $29\/agent\/month<\/li>\n\n\n\n<li>Large Business: $49\/agent\/month<\/li>\n\n\n\n<li>Enterprise: $69\/agent\/month<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_Landbot_A_Live_Chat_Bot_Builder_Service\"><\/span><strong>#7 Landbot: A Live Chat Bot Builder Service<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>Landbot<\/strong> claims its chatbot can create a sophisticated online conversation with customers.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"1024\" height=\"490\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-124516-1-1.png\" alt=\"Landbot\u2019s Home Page\" class=\"wp-image-22182\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-124516-1-1.png 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-124516-1-1-300x144.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-124516-1-1-768x368.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><figcaption class=\"wp-element-caption\"><em>Landbot\u2019s Home Page<\/em><\/figcaption><\/figure>\n\n\n\n<p>The main purpose of using a chatbot is to save time and energy. Therefore, as they claim, this chatbot builder requires no coding and already has some ready-to-use templates for you. So, you can improve your conversion rates and generate more leads with the least effort. However, this claim is up for debate.&nbsp;<\/p>\n\n\n\n<p>In fact, they added a button in the chat box so that whenever bots were desperate to answer users, customers could talk to a real person by clicking on it.<\/p>\n\n\n\n<p>Some might think Landbot is a free live chat for websites due to its free forever plan. However, its free plan is too limited, even for small businesses with limited visitors. So, in the end, you will either drop it or be forced to pay for a costly plan.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Landbot_Live_Chat_Features\"><\/span><strong>Landbot Live Chat Features&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Chat Reports and Analytics.&nbsp;<\/li>\n\n\n\n<li>Chatbot.<\/li>\n\n\n\n<li>Sending More Complex Questions to Human Agent.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Landbot_Pros\"><\/span><strong>Landbot Pros<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>User-friendly dashboard,<\/li>\n\n\n\n<li>Automotive lead generation,<\/li>\n\n\n\n<li>Integration with other platforms.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Landbot_Cons\"><\/span><strong>Landbot Cons<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>No personalization,<\/li>\n\n\n\n<li>No mobile application,<\/li>\n\n\n\n<li>Limited features in the free plan.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Landbot_Plans_and_Pricing\"><\/span><strong>Landbot Plans and Pricing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Free plan<\/li>\n\n\n\n<li>Starter: \u20ac40\/mo<\/li>\n\n\n\n<li>Pro: \u20ac100\/mo<\/li>\n\n\n\n<li>Business: \u20ac400\/mo<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8_Freshchat_A_Multi-Channel_Live_Chat\"><\/span><strong>#8 Freshchat: A Multi-Channel Live Chat<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Reputedly, <strong>Freshchat <\/strong>is a multi-channel communication app that allows you to communicate on different platforms through a single channel.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"420\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-2-1-1024x420.png\" alt=\"Freshchat\u2019s Home Page\" class=\"wp-image-22183\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-2-1-1024x420.png 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-2-1-300x123.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-2-1-768x315.png 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-2-1-1536x631.png 1536w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/unnamed-2-1.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><figcaption class=\"wp-element-caption\"><em>Freshchat\u2019s Home Page<\/em><\/figcaption><\/figure>\n\n\n\n<p>Using this live chat app, you can link all your platforms (website, email, and social media) together and communicate with customers through a single channel. In other words, you can answer all the conversations through a unified inbox.<\/p>\n\n\n\n<p>Supposedly, you can create different groups to segment your users and even your agents for better management. When all the data is collected in one place, you can initiate a <a href=\"https:\/\/watchthem.live\/customer-behavior-analytics\/\">customer behavior analysis<\/a> and send targeted messages to create a <a href=\"https:\/\/watchthem.live\/personalized-customer-experience\/\">personalized customer experience<\/a>.&nbsp;<\/p>\n\n\n\n<p>Moreover, Freshchat is equipped with artificial intelligence. As they claim, you can get the chatbot to do the talking whenever you are away. And you just need to keep an eye on it from time to time.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Freshchat_Features\"><\/span><strong>Freshchat Features&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Chatbot to Answer Questions Automatically.&nbsp;<\/li>\n\n\n\n<li>Customer and Agent Segmentation.&nbsp;<\/li>\n\n\n\n<li>Automatic Translation.<\/li>\n\n\n\n<li>Customer Support Team Performance Report.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Freshchat_Pros\"><\/span><strong>Freshchat Pros<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Multilingual support,<\/li>\n\n\n\n<li>Proactive messaging,<\/li>\n\n\n\n<li>Available in Windows, Android, and IOS.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Freshchat_Cons\"><\/span><strong>Freshchat Cons<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>No auto-correction,<\/li>\n\n\n\n<li>Confusing setup.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Freshchat_Plans_and_Pricing\"><\/span><strong>Freshchat Plans and Pricing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Free plan<\/li>\n\n\n\n<li>Growth: $19\/mo<\/li>\n\n\n\n<li>Pro: $59\/mo<\/li>\n\n\n\n<li>Enterprise: $79\/mo<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"9_Chaport_A_Live_Customer_Support_Chat_for_Beginners\"><\/span><strong>#9 Chaport: A Live Customer Support Chat for Beginners<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This web chat customer service claims that by using <strong>Chaport<\/strong>, you can answer customers almost instantly. Customers might contact you through your website, Facebook, WhatsApp, etc., but there is no need for your support team to switch between platforms to answer them.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-124155-1024x487.png\" alt=\"Chaport\u2019s Home page\" class=\"wp-image-22184\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-124155-1024x487.png 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-124155-300x143.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-124155-768x366.png 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-124155-1536x731.png 1536w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-03-124155.png 1893w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><figcaption class=\"wp-element-caption\"><em>Chaport\u2019s Home Page<\/em><\/figcaption><\/figure>\n\n\n\n<p>Another feature of this live chat app is its group support. Allegedly, if a customer encounters a problem that needs more than one person to instruct them, the agent can invite others. So they can provide group support.<\/p>\n\n\n\n<p>Apparently, Chaport is equipped with a chatbot. According to their claim, even when you are offline, this live chat support software answers customers&#8217; questions and collects feedback for your support team.<\/p>\n\n\n\n<p>However, you should go for its Unlimited plan to use the chatbot. And their other plans (free &amp; pro) can have serious limitations for big businesses.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Chaport_Features\"><\/span><strong>Chaport Features&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Chatbot.&nbsp;<\/li>\n\n\n\n<li>File Sending.&nbsp;<\/li>\n\n\n\n<li>Group Chats.<\/li>\n\n\n\n<li>Offline Messages.<\/li>\n\n\n\n<li>Collecting Visitors\u2019 Behaviors.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Chaport_Pros\"><\/span><strong>Chaport Pros<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Multi-channel,<\/li>\n\n\n\n<li>FAQ bot,<\/li>\n\n\n\n<li>Multilingual chat widget,<\/li>\n\n\n\n<li>Auto-invitation.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Chaport_Cons\"><\/span><strong>Chaport Cons<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>No data collecting features,<\/li>\n\n\n\n<li>Limited third party integration,<\/li>\n\n\n\n<li>Limited free version.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Chaport_Plans_and_Pricing\"><\/span><strong>Chaport Plans and Pricing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Free plan<\/li>\n\n\n\n<li>Pro: $29\/mo<\/li>\n\n\n\n<li>Unlimited; $99\/mo<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"10_Genesys_A_Live_Chat_for_Real-Time_Conversation\"><\/span><strong>#10 Genesys: A Live Chat for Real-Time Conversation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.genesys.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Genesys<\/a> is a cloud-based live chat software designed for businesses to communicate with customers in real-time. It provides features such as customizable chat widgets, proactive chat invitations, chat routing, canned responses, and chat transcripts.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"1000\" height=\"441\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/image-1.png\" alt=\"Genesys live chat app\" class=\"wp-image-23819\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/image-1.png 1000w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/image-1-300x132.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/image-1-768x339.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" title=\"\"><figcaption class=\"wp-element-caption\"><em>Genesys<\/em> <em>Homepage<\/em><\/figcaption><\/figure>\n\n\n\n<p>Genesys Live Chat is part of the Genesys Cloud CX platform, which also includes other customer engagement channels such as voice, email, and social media. It allows businesses to offer personalized customer experiences and increase customer satisfaction by providing fast and efficient support.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Genesys_Features\"><\/span><strong>Genesys Features&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Website Visitor Tracking.<\/li>\n\n\n\n<li>Auto Translation.&nbsp;<\/li>\n\n\n\n<li>AI Automation.&nbsp;<\/li>\n\n\n\n<li>Customer Performance Analytics.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Genesys_Pros\"><\/span><strong>Genesys Pros<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Supportive customer service,<\/li>\n\n\n\n<li>Simple to use.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Genesys_Cons\"><\/span><strong>Genesys Cons<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Inaccurate notifications,<\/li>\n\n\n\n<li>Sudden updating that might result in confusion.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Genesys_Pricing\"><\/span><strong><br><\/strong><strong>Genesys Pricing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Genesys Cloud CX 1: $75\/month,<\/li>\n\n\n\n<li>Genesys Cloud CX 2: $90\/month,<\/li>\n\n\n\n<li>Genesys Cloud CX 3: $130\/month.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"11_Userlike_a_Versatile_Live_Chat\"><\/span><strong><strong>#11 Userlike: a Versatile Live Chat<\/strong><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.userlike.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Userlike<\/a> is a versatile live chat software that provides businesses with a range of features to communicate with their customers and visitors in real-time. Its customization options, automation features, and integrations make it a popular choice for businesses looking to provide efficient and effective customer support.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"461\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/image-2-1024x461.png\" alt=\"Userlike livechat\" class=\"wp-image-23820\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/image-2-1024x461.png 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/image-2-300x135.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/image-2-768x346.png 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/image-2-1536x691.png 1536w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/image-2.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><figcaption class=\"wp-element-caption\"><em>Userlike<\/em> <em>Homepage<\/em><\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Userlike_Features\"><\/span><strong>Userlike Features&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Chatbot and AI Support.<\/li>\n\n\n\n<li>Customer Support Segmentation (Customers Choose the Department They Want to Talk to).<\/li>\n\n\n\n<li>Multichannel Customer Support.&nbsp;<\/li>\n\n\n\n<li>Customer Data Collection.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Userlike_Pros\"><\/span><strong>Userlike Pros<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Voice call,<\/li>\n\n\n\n<li>Web-based video call for fixing complicated issues.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Userlike_Cons\"><\/span><strong>Userlike Cons<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>No mobile app,<\/li>\n\n\n\n<li>The platform could use some customization.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Userlike_Pricing\"><\/span><strong>Userlike Pricing<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Free plan,<\/li>\n\n\n\n<li>Team plan: $90\/month,<\/li>\n\n\n\n<li>Corporate plan: $290\/month,<\/li>\n\n\n\n<li>Flex plan: Contact sales team.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"12_Drift_Route_the_Chat_to_the_Right_Agent\"><\/span><strong>12. Drift: Route the Chat to the Right Agent&nbsp;&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Based on the question that your website visitor asks, the Drift live chat app will find the right agent to answer. Therefore, you can ensure that you are giving the perfect solution to this visitor, who may become your customer after finding their answers. Furthermore, this will help you improve your website conversion rate.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"476\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/drift-livechat-app-1024x476.jpg\" alt=\"best ivechat apps\" class=\"wp-image-24098\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/drift-livechat-app-1024x476.jpg 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/drift-livechat-app-300x139.jpg 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/drift-livechat-app-768x357.jpg 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/drift-livechat-app-1536x713.jpg 1536w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/drift-livechat-app-scaled.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Drift_Features\"><\/span><strong>Drift Features<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Saved Replies.&nbsp;<\/li>\n\n\n\n<li>Collecting Feedbacks.&nbsp;<\/li>\n\n\n\n<li>Chatbot.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Drift_Pros\"><\/span><strong>Drift Pros&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>User Friendly Interface,<\/li>\n\n\n\n<li>Collecting Critical Information about Customers.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Drift_Cons\"><\/span><strong>Drift Cons&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Expensive,&nbsp;<\/li>\n\n\n\n<li>Unclear Reporting,<\/li>\n\n\n\n<li>Poor Customer Support.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Drift_Prices\"><\/span><strong>Drift Prices&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Premium: $2,500\/month.<\/li>\n\n\n\n<li>Advanced and Enterprise: Not Specified.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"13_Gladly_A_Live_Chat_Application_for_Auto_Replies\"><\/span><strong>13. Gladly: A <\/strong><strong>Live Chat Application <\/strong><strong>for Auto Replies<\/strong><strong>&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>With a focus on AI and automation, Gladly offers a built-in live chat app for websites that can answer common questions without the need of a human agent. For this purpose, you can add the frequently asked questions to this live chat, so every time a visitor asks them, the chatbot replies promptly.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"442\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/gladly-livechat-app-1024x442.jpg\" alt=\"gladly livechat app\" class=\"wp-image-24099\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/gladly-livechat-app-1024x442.jpg 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/gladly-livechat-app-300x129.jpg 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/gladly-livechat-app-768x331.jpg 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/gladly-livechat-app-1536x663.jpg 1536w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/gladly-livechat-app-scaled.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><figcaption class=\"wp-element-caption\">Gladly livechat app<\/figcaption><\/figure>\n\n\n\n<p>Additionally, the live chat software on this website can see the visitors\u2019 performance in real time. So, your agent can send them a message whenever they think visitors need more help to take the next step.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gladly_Features\"><\/span><strong>Gladly Features<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Monitoring Visitors\u2019 Behaviors.&nbsp;<\/li>\n\n\n\n<li>Proactive Chat.<\/li>\n\n\n\n<li>File Sharing.&nbsp;<\/li>\n\n\n\n<li>Auto Translation.&nbsp;<\/li>\n\n\n\n<li>Chatbot.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gladly_Pros\"><\/span><strong>Gladly Pros&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Easy to Use.<\/li>\n\n\n\n<li>Great Support Team.&nbsp;<\/li>\n\n\n\n<li>Simple Implementation.&nbsp;<\/li>\n\n\n\n<li>Cost-Effective.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gladly_Cons\"><\/span><strong>Gladly Cons&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Poor Reporting.&nbsp;<\/li>\n\n\n\n<li>Notification Errors.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gladly_Prices\"><\/span><strong>Gladly Prices&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Standard Package (Hero Package): $180\/ month.<\/li>\n\n\n\n<li>Advanced Package (Superhero Package): $210\/month.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"14_Acquireio_Live_Chat_App_for_Connected_Conversations\"><\/span><strong>14. Acquire.io: <\/strong><strong>Live Chat App <\/strong><strong>for Connected Conversations\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>One thing that set Acquire apart from its competitors is that it offers video call and screen sharing features. Therefore, Acquire can be one of the useful choices for businesses that offer services that may require a more complex support.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"435\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/aquire-livechat-app-1024x435.jpg\" alt=\"aquire livechat app\" class=\"wp-image-24100\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/aquire-livechat-app-1024x435.jpg 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/aquire-livechat-app-300x127.jpg 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/aquire-livechat-app-768x326.jpg 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/aquire-livechat-app-1536x653.jpg 1536w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/aquire-livechat-app-scaled.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><figcaption class=\"wp-element-caption\">Acquire livechat app<\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Acquireio_Features\"><\/span><strong>Acquire.io Features<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Video Chat.<\/li>\n\n\n\n<li>Voice Chat.<\/li>\n\n\n\n<li>Live Messaging.<\/li>\n\n\n\n<li>Collecting Customers\u2019 Location Data.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Acquireio_Pros\"><\/span><strong>Acquire.io Pros\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Free Trial,<\/li>\n\n\n\n<li>Easy to Use,<\/li>\n\n\n\n<li>Multichannel Capabilities.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Acquireio_Cons\"><\/span><strong>Acquire.io Cons\u00a0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Expensive,<\/li>\n\n\n\n<li>No Mobile App.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Acquireio_Price\"><\/span><strong>Acquire.io Price<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ul>\n<li>Self Service: $500\/month.<\/li>\n\n\n\n<li>Integrated Solution: $2000\/month.<\/li>\n\n\n\n<li>Advanced Solution: Not Specified.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Makes_the_Best_Live_Chat_App\"><\/span><strong>What Makes the <\/strong><strong>Best Live Chat App<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>There are several factors to consider when choosing the right live chat app for your website. Some of the key factors include:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"837\" height=\"628\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/best-livechats.jpg\" alt=\"benefits of livechat apps\" class=\"wp-image-24101\" style=\"aspect-ratio:1.3328025477707006;width:731px;height:auto\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/best-livechats.jpg 837w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/best-livechats-300x225.jpg 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2023\/05\/best-livechats-768x576.jpg 768w\" sizes=\"(max-width: 837px) 100vw, 837px\" title=\"\"><figcaption class=\"wp-element-caption\">Benefits of Live Chat Apps<\/figcaption><\/figure>\n\n\n\n<ol>\n<li><strong>User Interface:<\/strong> A good live chat app should have an easy-to-use and intuitive interface that allows visitors to quickly and easily access help when they need it.<\/li>\n\n\n\n<li><strong>Customization Options:<\/strong> This option can help you create a smoother livechat that is customized with your website branding and style. The best live chat apps should allow this customization. <\/li>\n\n\n\n<li><strong>Integration with Other Tools:<\/strong> The best live chat apps should integrate seamlessly with other tools you may be using, such as your CRM, email marketing software, or social media platforms.<\/li>\n\n\n\n<li><strong>Multilingual Support:<\/strong> If you have a global audience, it&#8217;s important to choose a live chat app that supports multiple languages to better communicate with your visitors. Ensure to check the list of languages that are supported because they are usually limited.&nbsp;<\/li>\n\n\n\n<li><strong>Availability and Responsiveness:<\/strong> The best live chat apps should have high availability and quick response times to provide your visitors with timely and effective support. Check their uptimes while comparing them.&nbsp;<\/li>\n\n\n\n<li><strong>Analytics and Reporting:<\/strong> Like any other tools you incorporate into your business, reporting is essential when choosing a live chat app. You should be able to track metrics like response time, chat duration, and customer satisfaction. It can also help you discover at which step of the funnel most of your customers encounter a problem. So, it\u2019s easier to solve the issue and create a better customer journey.\u00a0<\/li>\n\n\n\n<li><strong>Security:<\/strong> The best live chat apps should prioritize data security and protect your visitors&#8217; information with encryption and other security measures.<\/li>\n<\/ol>\n\n\n\n<p>Overall, the best live chat app for your website will depend on your specific needs and goals. It&#8217;s important to evaluate different options and choose the one that best fits your business.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Live_Chat_Apps_and_Services_FAQ\"><\/span><strong>Live Chat Apps and Services FAQ<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>After discussing the top 10 chat services, now is the time to answer some of the frequently asked questions about these online support tools:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Q1_What_Are_the_Benefits_of_Using_Live_Chat_Customer_Services\"><\/span><strong>Q1. What Are the Benefits of Using Live Chat Customer Services<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul>\n<li>Real-time support tools and apps deliver a better user experience and create a bond with the customers,<\/li>\n\n\n\n<li>Using a live chat improves your conversion rates by 3.87%,<\/li>\n\n\n\n<li>These apps improve your support team productivity.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Q2_Why_Should_You_Use_Live_Chat_Instead_of_Other_Supporting_Methods\"><\/span><strong>Q2. Why Should You Use Live Chat Instead of Other Supporting Methods<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Livechat has many advantages over other methods such as phone or email. It is fast and convenient for customers, as they can get their questions answered immediately without having to wait on hold, send an email, or switch to another platform. Furthermore, it can help you improve your customer relationships and satisfaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Q3_Can_Live_Chat_Apps_Be_Added_to_Our_Customer_Service_Channels\"><\/span><strong>Q3. Can Live Chat Apps Be Added to Our Customer Service Channels?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>In most cases, you can find live chat apps that can be easily integrated with other channels and tools for more efficiency. If this is what matters to you, check all the features that different live chat service providers have to ensure the software you choose can be combined with other tools.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In today&#8217;s digital world, you need to have the best tools in the market to compete with other rivals. Therefore we examined many live chat support tools and introduced the top 10 live chat apps to make it easy for you to decide. <\/p>\n\n\n\n<p>If you still don\u2019t have a live chat on your website, maybe it\u2019s time to choose one from our list and create a better user experience for your website visitors.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>People have many questions, especially when it comes to online shopping. Many of them don&#8217;t make phone calls or wait for email responses, so they leave your website without taking any action. At the same time, you won\u2019t have time to answer your customers&#8217; calls all day. What to do then? Using live chat apps &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"ast-button\" href=\"https:\/\/watchthem.live\/live-chat-apps\/\"> <span class=\"screen-reader-text\">14 Best Live Chat Apps to Elevate Customer Support in 2024<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":37,"featured_media":22190,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","footnotes":""},"categories":[232],"tags":[231],"_links":{"self":[{"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/posts\/22170"}],"collection":[{"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/comments?post=22170"}],"version-history":[{"count":2,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/posts\/22170\/revisions"}],"predecessor-version":[{"id":24104,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/posts\/22170\/revisions\/24104"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/media\/22190"}],"wp:attachment":[{"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/media?parent=22170"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/categories?post=22170"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/tags?post=22170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}