{"id":16139,"date":"2022-04-29T18:48:45","date_gmt":"2022-04-29T18:48:45","guid":{"rendered":"https:\/\/watchthem.live\/?p=16139"},"modified":"2022-05-28T06:18:22","modified_gmt":"2022-05-28T06:18:22","slug":"usability-issues","status":"publish","type":"post","link":"https:\/\/watchthem.live\/usability-issues\/","title":{"rendered":"20 Key Usability Issues you Need to Know"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_56 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Page Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69f77a64007a0 ez-toc-cssicon-toggle-label\" class=\" ez-toc-cssicon-toggle-label\"><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #54595f;color:#54595f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #54595f;color:#54595f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69f77a64007a0\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/watchthem.live\/usability-issues\/#What_Are_Usability_Issues\" title=\"What Are Usability Issues?\">What Are Usability Issues?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/watchthem.live\/usability-issues\/#How_Do_You_Identify_Usability_Issues\" title=\"How Do You Identify Usability Issues?\">How Do You Identify Usability Issues?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/watchthem.live\/usability-issues\/#Usability_Issues_You_Need_to_Watch_Out_for\" title=\"Usability Issues You Need to Watch Out for\">Usability Issues You Need to Watch Out for<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/watchthem.live\/usability-issues\/#Usability_Issues_in_Website_Design\" title=\"Usability Issues in Website Design\">Usability Issues in Website Design<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/watchthem.live\/usability-issues\/#1_Using_Pop-Ups\" title=\"1. Using Pop-Ups\">1. Using Pop-Ups<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/watchthem.live\/usability-issues\/#2_Small_Font_Sizes\" title=\"2. Small Font Sizes\">2. Small Font Sizes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/watchthem.live\/usability-issues\/#3_Changing_Users_Window_Sizes\" title=\"3. Changing Users\u2019 Window Sizes\">3. Changing Users\u2019 Window Sizes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/watchthem.live\/usability-issues\/#4_Bad_Navigation\" title=\"4. Bad Navigation\">4. Bad Navigation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/watchthem.live\/usability-issues\/#5_Slow_Loading_Speed\" title=\"5. Slow Loading Speed\">5. Slow Loading Speed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/watchthem.live\/usability-issues\/#6_Contacting_You_Is_Not_Easy\" title=\"6. Contacting You Is Not Easy\">6. Contacting You Is Not Easy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/watchthem.live\/usability-issues\/#7_Links_Not_Opening_on_the_Same_Page\" title=\"7. Links Not Opening on the Same Page\">7. Links Not Opening on the Same Page<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/watchthem.live\/usability-issues\/#8_Youre_Not_Consistent\" title=\"8. You\u2019re Not Consistent&nbsp;\">8. You\u2019re Not Consistent&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/watchthem.live\/usability-issues\/#9_Bad_User_Interface\" title=\"9. Bad User Interface\">9. Bad User Interface<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/watchthem.live\/usability-issues\/#10_Poor_Error_Messages\" title=\"10. Poor Error Messages\">10. Poor Error Messages<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/watchthem.live\/usability-issues\/#Usability_Issues_in_Mobile_Applications\" title=\"Usability Issues in Mobile Applications\">Usability Issues in Mobile Applications<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/watchthem.live\/usability-issues\/#1_The_Lack_of_Compatibility_with_Different_Devices\" title=\"1. The Lack of Compatibility with Different Devices\">1. The Lack of Compatibility with Different Devices<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/watchthem.live\/usability-issues\/#2_Vague_Content\" title=\"2. Vague Content&nbsp;\">2. Vague Content&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/watchthem.live\/usability-issues\/#3_The_Lack_of_User_Freedom\" title=\"3. The Lack of User Freedom\">3. The Lack of User Freedom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/watchthem.live\/usability-issues\/#4_Poor_Error_Handling\" title=\"4. Poor Error Handling\">4. Poor Error Handling<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/watchthem.live\/usability-issues\/#5_Complex_Navigation\" title=\"5. Complex Navigation\">5. Complex Navigation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/watchthem.live\/usability-issues\/#6_Long_Scrolling\" title=\"6. Long Scrolling\">6. Long Scrolling<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/watchthem.live\/usability-issues\/#7_The_Lack_of_Landscape_Mode\" title=\"7. The Lack of Landscape Mode\">7. The Lack of Landscape Mode<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/watchthem.live\/usability-issues\/#8_Tiny_Text\" title=\"8. Tiny Text\">8. Tiny Text<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/watchthem.live\/usability-issues\/#9_Not_Offering_Auto-Suggestion_and_Auto-Complete\" title=\"9. Not Offering Auto-Suggestion and Auto-Complete\">9. Not Offering Auto-Suggestion and Auto-Complete<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/watchthem.live\/usability-issues\/#10_Not_Providing_Visual_Feedback\" title=\"10. Not Providing Visual Feedback\">10. Not Providing Visual Feedback<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/watchthem.live\/usability-issues\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>As a web developer, a big part of your job is to create a smooth user experience. Understanding customers\u2019 wants and needs and their thinking pattern is what you need for this purpose.&nbsp;<\/p>\n\n\n\n<p>Knowing common usability issues will help you throughout the process because you might think your website is perfect, but you\u2019re actually very wrong! <a href=\"https:\/\/watchthem.live\/usability-testing\/\">Usability testing<\/a> is what you need to understand your website or mobile application\u2019s usability issues, but there are some common usability problems that we\u2019re going to review here.<\/p>\n\n\n\n<p><strong>Note:<\/strong> One way to identify usability issues is using a tool that records visitors\u2019 interaction with your website like <a href=\"https:\/\/watchthem.live\/usability-issues\/#How_Do_You_Identify_Usability_Issues\">WatchThemLive<\/a>. Keep reading to learn how.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Are_Usability_Issues\"><\/span>What Are Usability Issues?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Anything that leads users toward an undesirable destination is counted as a usability issue. Usability issues prevent users from task completion and reaching their goals.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_You_Identify_Usability_Issues\"><\/span>How Do You Identify Usability Issues?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>One of the best ways that web developers identify usability issues is by using <a href=\"https:\/\/watchthem.live\/session-replay-software\/\">session replay software<\/a>. It records all of the visitors\u2019 interactions with your website and web app. Later on, you can watch these videos to understand what works, what doesn\u2019t, and the reason behind it. This way, you can eliminate guess-based decisions and replace them with decisions based on real data. Watch this video to understand how session recordings work:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"ast-oembed-container\" style=\"height: 100%;\"><iframe title=\"The Fastest Way to Understand Your Users Visually\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/My57DunVBlQ?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/watchthem.live\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<p><a href=\"https:\/\/app.watchthem.live\/register\">Sign up<\/a> for FREE and snag session replays now!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Usability_Issues_You_Need_to_Watch_Out_for\"><\/span>Usability Issues You Need to Watch Out for<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Any UX designer can identify UX issues in both website and mobile design, and you can\u2019t implement web app designs for mobile devices. That\u2019s because the screen sizes are small compared to desktops, and the size of fonts and buttons change, you need navigation with fewer options, etc. Here we\u2019re going to review the usability issues for both of them to help you recognize and eliminate them.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Usability_Issues_in_Website_Design\"><\/span>Usability Issues in Website Design<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Website usability plays an important role in any kind of business. If your website is poorly designed, then you\u2019re going to lose great opportunities. But worry not! Keep reading to learn about website usability issues and build a perfect design!<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Using_Pop-Ups\"><\/span>1. Using Pop-Ups<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>No one likes pop-ups, and that\u2019s a fact! I\u2019m sure even those who use pop-ups on their website are well aware of this fact. We all have encountered one of those pop-ups with tiny close buttons that eventually leads to opening an unrelated page we didn\u2019t ask for. If you respect your customers, don\u2019t do it! Even if you\u2019re going to use them, make sure it\u2019s what they\u2019re looking for.<\/p>\n\n\n\n<p>Here\u2019s an example of a bad pop-up from Hellobc.com. It pops up before you can read any content. Pop-ups should be used after the reader has read some of the text because you can be sure that they liked the content. Also, this pop-up is poorly designed and there are too many words that probably no one will read.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"696\" height=\"502\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-18-1.png\" alt=\"an example of bad pop-ups\" class=\"wp-image-16140\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-18-1.png 696w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-18-1-300x216.png 300w\" sizes=\"(max-width: 696px) 100vw, 696px\" title=\"\"><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Small_Font_Sizes\"><\/span>2. Small Font Sizes<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Visitors shouldn\u2019t struggle in order to read a text on your website. They eventually leave you for competitors if they see that the text is hard to read. Plus, your buttons, links, forms, and other elements should be larger than your text size to make them easily recognizable.<\/p>\n\n\n\n<p>Here\u2019s an example of a small font size from localhost:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"521\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-19-1-1024x521.png\" alt=\"an example of a small font size\" class=\"wp-image-16141\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-19-1-1024x521.png 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-19-1-300x153.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-19-1-768x391.png 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-19-1.png 1337w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Changing_Users_Window_Sizes\"><\/span>3. Changing Users\u2019 Window Sizes<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Do not change users\u2019 window sizes! Users know better than you what to do with their software works. They could change it themselves if they wanted to.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Bad_Navigation\"><\/span>4. Bad Navigation<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Your navigation should be simple and contain the primary elements customers look for. A cluttered navigation makes it difficult for customers to find what they\u2019re looking for. Instead of stuffing your navigation menu, you can always use subpages or sub-menus, but don\u2019t use them excessively. For this purpose, you should learn navigation best practices to design your website in the best way possible.&nbsp;<\/p>\n\n\n\n<p>This is an example of a very disturbing and cluttered navigation that will confuse visitors instead of leading them. There are too many elements, and users can\u2019t easily find what they are looking for.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"539\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-23-1-1-1024x539.png\" alt=\"an example of bad navigation\" class=\"wp-image-16142\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-23-1-1-1024x539.png 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-23-1-1-300x158.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-23-1-1-768x404.png 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-23-1-1.png 1162w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Slow_Loading_Speed\"><\/span>5. Slow Loading Speed<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Use website performance testing tools that measure your website&#8217;s speed. Studies show that customers leave for another website if it takes <a href=\"https:\/\/smartbear.com\/blog\/5-10-15-seconds-how-long-will-you-wait-for-a-web-p\/\" target=\"_blank\" rel=\"noreferrer noopener\">longer than 2 seconds to load<\/a>. So you need to make some changes if your website takes 3 seconds or more to load.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Contacting_You_Is_Not_Easy\"><\/span>6. Contacting You Is Not Easy<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>It\u2019s a big mistake to put the \u2018contact us\u2019 button where it is hard to reach, or not have such a button at all. This simple button is what makes you trustworthy; if you don\u2019t have it, then you\u2019re going to lose many opportunities.&nbsp;&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_Links_Not_Opening_on_the_Same_Page\"><\/span>7. Links Not Opening on the Same Page<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>It\u2019s visitors\u2019 choice if they want to open a link in a new tab. When you make this decision for them, you\u2019re taking their control from them, which is annoying.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8_Youre_Not_Consistent\"><\/span>8. You\u2019re Not Consistent&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>The design of every element on different parts and pages of your website should be coherent. Your fonts, color palette, button design, navigation labels, and other elements should work together to make your website unique, recognizable, and a unified whole.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"800\" height=\"329\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-25.png\" alt=\"an example of not being consistent \" class=\"wp-image-16144\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-25.png 800w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-25-300x123.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-25-768x316.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" title=\"\"><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"9_Bad_User_Interface\"><\/span>9. Bad User Interface<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>If your visitors can\u2019t understand how to work with your website because it\u2019s complicated, inconsistent, or slow, that means you have UI problems, and you have to fix them as soon as possible.<\/p>\n\n\n\n<p>This is an example of a terrible UI from Yale School of Art. It\u2019s not what people are used to. The navigation menu is stuck to the left side of the page. Overall, people will get confused and need time to learn to work with this website.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"750\" height=\"505\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-22-1.png\" alt=\"an example of bad user interface\" class=\"wp-image-16145\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-22-1.png 750w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-22-1-300x202.png 300w\" sizes=\"(max-width: 750px) 100vw, 750px\" title=\"\"><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"10_Poor_Error_Messages\"><\/span>10. Poor Error Messages<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Customers hate to be faced with error messages constantly and for every little thing. For example, if the passwords on your website have special scripts tell the visitors in advance before shoving an error message in their face. Tell them that they need to include, for example, letters and symbols before they choose a password. Use error messages when it\u2019s actually needed.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1000\" height=\"500\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-21-1-1.png\" alt=\"an example of a poor error message\" class=\"wp-image-16146\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-21-1-1.png 1000w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-21-1-1-300x150.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-21-1-1-768x384.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" title=\"\"><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Usability_Issues_in_Mobile_Applications\"><\/span>Usability Issues in Mobile Applications<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Mobile usability issues are pretty common. Mobile users form <a href=\"https:\/\/www.statista.com\/statistics\/277125\/share-of-website-traffic-coming-from-mobile-devices\/#:~:text=Mobile%20accounts%20for%20approximately%20half,consistently%20surpassing%20it%20in%202020.\" target=\"_blank\" rel=\"noreferrer noopener\">54.4%<\/a> of web traffic, so if you\u2019re developing a website, make sure to make it mobile-friendly. Here we\u2019re going to review the most common usability problems in mobile applications.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_The_Lack_of_Compatibility_with_Different_Devices\"><\/span>1. The Lack of Compatibility with Different Devices<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Your design should be compatible with different types of mobile devices and operating systems, so everyone can have a smooth experience with your brand. Don\u2019t forget to consider different screen resolutions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Vague_Content\"><\/span>2. Vague Content&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>The content for mobile devices should be concise and informative. Too much information will be hard to read on a small screen, and too little information won\u2019t help users in completing their goals. Make the content simple but informative.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_The_Lack_of_User_Freedom\"><\/span>3. The Lack of User Freedom<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Make sure that your design supports back and forward buttons so users can go back if they accidentally take a route they didn\u2019t mean to take. They should have the freedom to enter and exit a page without facing lengthy explanations.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Poor_Error_Handling\"><\/span>4. Poor Error Handling<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>One of the user experience problems that cause frustration is the combination of poor error handling and bad error messages. Your error messages should be descriptive and explain why the error happened and what they can do to fix it.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Complex_Navigation\"><\/span>5. Complex Navigation<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>One of the main reasons for a high abandonment rate is complex navigation. A poorly designed navigation makes users leave you for competitors. They shouldn\u2019t struggle to learn how to work with your app or website. Minimize the number of options and avoid adding unnecessary buttons so users won\u2019t get lost.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Long_Scrolling\"><\/span>6. Long Scrolling<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Try to keep the important content <a href=\"https:\/\/watchthem.live\/above-the-fold\/\">above the fold<\/a> where there\u2019s no need for scrolling. Scrolling is inevitable in most cases, but users need to find the information they need within the limits of their screen. The main actions should be easily accessible. Whatever you do, don\u2019t use side-scrolling since it hides valuable content.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_The_Lack_of_Landscape_Mode\"><\/span>7. The Lack of Landscape Mode<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Mobile devices have two modes portrait and landscape. Many designers think that the landscape mode is not necessary, which is totally wrong! Your app should support both modes for the perfect UI\/UX design, especially if your app includes video content.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"800\" height=\"518\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-20-1.png\" alt=\"\" class=\"wp-image-16147\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-20-1.png 800w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-20-1-300x194.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-20-1-768x497.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" title=\"\"><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8_Tiny_Text\"><\/span>8. Tiny Text<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Tiny text and elements increase the percentage of accidental and incorrect inputs, which is very frustrating. Use a reasonable text size and font to help users have a better experience.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"9_Not_Offering_Auto-Suggestion_and_Auto-Complete\"><\/span>9. Not Offering Auto-Suggestion and Auto-Complete<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Auto-suggestion is one of the best ways to be user-friendly. When users visit your website frequently, entering their information several times becomes frustrating. With auto-suggestions, you\u2019re enabling users to skip typing recurrent information each time and speed up the process.<\/p>\n\n\n\n<p>Your auto-suggestion should consider user search terms, related searches, and trending searches. But keep in mind to have an edit button so users can choose between several options or undo an incorrect suggestion.<\/p>\n\n\n\n<p>Here\u2019s an example from the New Balance website. When you search the starting numbers of a shoe code, it will bring up products that start with that code. This makes it easy for users who are looking for a specific kind of product.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"417\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-24-1-1024x417.png\" alt=\"an example of auto-suggestion\" class=\"wp-image-16148\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-24-1-1024x417.png 1024w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-24-1-300x122.png 300w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-24-1-768x312.png 768w, https:\/\/watchthem.live\/wp-content\/uploads\/2022\/04\/Untitled-design-24-1.png 1052w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" title=\"\"><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"10_Not_Providing_Visual_Feedback\"><\/span>10. Not Providing Visual Feedback<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Users need some kind of visual or auto feedback on user interactions so they can have a smooth experience.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Usability shows how easy users use your product and if they can complete their goals. Your product\u2019s usability should be efficient, easy to learn, and satisfying.&nbsp;<\/p>\n\n\n\n<p>Your website and mobile application are where people have their first impression of your brand, so it should be designed in the best way without having any usability issues.&nbsp;<\/p>\n\n\n\n<p><strong>One way to understand your website or web app usability issues is using session replay software like WatchThemLive, which records visitors&#8217; interactions. <\/strong><a href=\"https:\/\/app.watchthem.live\/register\"><strong>Sign up<\/strong><\/a><strong> here and start evaluating your website usability now.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><a href=\"https:\/\/app.watchthem.live\/register\"><img decoding=\"async\" width=\"728\" height=\"246\" src=\"https:\/\/watchthem.live\/wp-content\/uploads\/2021\/12\/Banner-Session-Recording.jpg\" alt=\"sign up now for insane session recordings\" class=\"wp-image-7508\" srcset=\"https:\/\/watchthem.live\/wp-content\/uploads\/2021\/12\/Banner-Session-Recording.jpg 728w, https:\/\/watchthem.live\/wp-content\/uploads\/2021\/12\/Banner-Session-Recording-300x101.jpg 300w\" sizes=\"(max-width: 728px) 100vw, 728px\" title=\"\"><\/a><\/figure><\/div>\n","protected":false},"excerpt":{"rendered":"<p>As a web developer, a big part of your job is to create a smooth user experience. Understanding customers\u2019 wants and needs and their thinking pattern is what you need for this purpose.&nbsp; Knowing common usability issues will help you throughout the process because you might think your website is perfect, but you\u2019re actually very &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"ast-button\" href=\"https:\/\/watchthem.live\/usability-issues\/\"> <span class=\"screen-reader-text\">20 Key Usability Issues you Need to Know<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":13,"featured_media":16150,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","footnotes":""},"categories":[205,141],"tags":[],"_links":{"self":[{"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/posts\/16139"}],"collection":[{"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/comments?post=16139"}],"version-history":[{"count":0,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/posts\/16139\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/media\/16150"}],"wp:attachment":[{"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/media?parent=16139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/categories?post=16139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/watchthem.live\/wp-json\/wp\/v2\/tags?post=16139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}