VisualSupport - RemoteCall 7.6.7001 - App Store

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About VisualSupport - RemoteCall

Rsupport’s ‘VisualSupport - RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport - RemoteCall’...

Rsupport’s ‘VisualSupport - RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport - RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. .Improve First Call Resolution .Reduce Time to Resolution .Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

Version History - Other minor bug fixes 7.6.7001 May 27 - Other minor bug fixes 7.6.6006 Feb 24 - Other minor bug fixes 7.6.5006 11/25/2025 - Other minor bug fixes 7.6.4005 08/19/2025 - Other minor bug fixes 7.6.3002 05/27/2025 - Other minor bug fixes 7.6.2004 02/18/2025 - Other minor bug fixes 7.6.1002 11/26/2024 - Other minor bug fixes 7.6.0004 09/24/2024 - Other minor bug fixes 7.5.0005 06/25/2024 - Other minor bug fixes 7.4.0003 11/16/2023 - Other minor bug fixes 7.2.0002 11/15/2022 - Other minor bug fixes 7.1.0001 04/13/2022 - Other minor bug fixes 7.0.4002 01/10/2022 - Other minor bug fixes 7.0.3003 10/20/2021 - Other minor bug fixes 7.0.2001 06/21/2021 - Other minor bug fixes 7.0.1009 04/12/2021 - Other minor bug fixes 7.0.1006 12/07/2020 - Other minor bug fixes 7.0.1001 10/26/2020 - Other minor bug fixes 6.0.27005 04/13/2020 - Other minor bug fixes 6.0.26005 12/17/2019 - Other minor bug fixes 6.0.26003 12/16/2019 - Other minor bug fixes 6.0.25003 09/24/2019 - Other minor bug fixes 6.0.24009 07/22/2019 - Other minor bug fixes 6.0.23003 12/17/2018 - Other minor bug fixes 6.0.22002 10/22/2018

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Previous Versions

Here you can find the changelog of VisualSupport - RemoteCall since it was posted on our website on 2016-10-30 23:52:34. The latest version is 7.6.7001 and it was updated on 2026-06-20 15:04:43. See below the changes in each version.

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