{"id":81024,"date":"2021-07-29T16:49:40","date_gmt":"2021-07-29T16:49:40","guid":{"rendered":"https:\/\/uzurv.com\/?page_id=81024"},"modified":"2025-10-08T14:40:23","modified_gmt":"2025-10-08T19:40:23","slug":"ride-app","status":"publish","type":"page","link":"https:\/\/uzurv.com\/ride-app\/","title":{"rendered":"Ride App"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; back_image=&#8221;81026&#8243; parallax=&#8221;yes&#8221; overlay_color=&#8221;color-189707&#8243; overlay_alpha=&#8221;83&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; uncode_shortcode_id=&#8221;110766&#8243; overlay_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;1&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;100908&#8243;][vc_single_image media=&#8221;81023&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;713832&#8243; media_width_pixel=&#8221;300&#8243;][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;3\/4&#8243;][vc_custom_heading text_color=&#8221;color-164984&#8243; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-555555&#8243; text_size=&#8221;fontsize-892903&#8243; text_weight=&#8221;600&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;203312&#8243; text_color_type=&#8221;uncode-palette&#8221;]UZURV Ride App[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;fontsize-305430&#8243; uncode_shortcode_id=&#8221;139769&#8243;]Schedule safe, on-demand, door-to-door rides, straight from your phone.[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;273443&#8243;]The Ride App is available in select program areas. To check your eligibility to ride with UZURV and register for the app, contact your local transit service provider.[\/vc_column_text][uncode_block id=&#8221;97280&#8243; inside_column=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;915471&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;441041&#8243; css=&#8221;.vc_custom_1629912570725{padding-top: 40px !important;}&#8221;][vc_custom_heading text_size=&#8221;&#8221; uncode_shortcode_id=&#8221;183132&#8243;]What is UZURV?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;153679&#8243;]UZURV is an ADA-accessible transportation company that provides safe, reliable, and affordable on-demand and pre-scheduled rides. All UZURV rides are provided in private vehicles with drivers that are FTA Drug and Alcohol tested, certified in CPR &amp; First-Aid, and trained in ADA compliance, defensive driving, and door-to-door service.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;92210&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;92214&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;645928&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;441041&#8243; css=&#8221;.vc_custom_1629912570725{padding-top: 40px !important;}&#8221;][vc_custom_heading text_size=&#8221;&#8221; uncode_shortcode_id=&#8221;168333&#8243;]Ride App FAQs[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;178220&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-210407&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-388954&#8243; text_size=&#8221;h6&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;144855&#8243; text_color_type=&#8221;uncode-palette&#8221;]<span style=\"font-size: 13px; letter-spacing: 1px; font-weight: 800;\">What is UZURV Ride?<\/span>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;196778&#8243;]UZURV Ride is an ADA-Accessible app that allows you to easily schedule, track, and manage your UZURV rides all in one place. It is built to WCAG 2.2 AA standards and is regularly reviewed by a third party and by UZURV for updates to accessibility standards.[\/vc_column_text][vc_custom_heading text_color=&#8221;color-210407&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-388954&#8243; text_size=&#8221;h6&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;643542&#8243; text_color_type=&#8221;uncode-palette&#8221;]<span style=\"font-size: 13px; letter-spacing: 1px; font-weight: 800;\">Do I qualilfy to use the ride app?<\/span>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;213080&#8243;]Rider eligibility varies by your region. For eligibility requirements to ride with UZURV, contact your local transit service provider or visit uzurv.com\/ride to learn more..[\/vc_column_text][vc_custom_heading text_color=&#8221;color-210407&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-388954&#8243; text_size=&#8221;h6&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;169065&#8243; text_color_type=&#8221;uncode-palette&#8221;]<span style=\"font-size: 13px; letter-spacing: 1px; font-weight: 800;\">What are the key benefits of the Ride app? <\/span>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;531428&#8243;]With the UZURV Ride app, you can\u2026.<\/p>\n<ul>\n<li>Book rides same-day or schedule weeks in advance. Plus, get price estimates before you book.<\/li>\n<li>See pickup and drop-off arrival times for every ride in real-time.<\/li>\n<li>Access live support by phone, text, or email. Gain more flexibility by booking round trips, setting your favorite pickup &amp; drop-off locations, and updating reservations \u2013 all in the app.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text_color=&#8221;color-210407&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-388954&#8243; text_size=&#8221;h6&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;180334&#8243; text_color_type=&#8221;uncode-palette&#8221;]<span style=\"font-size: 13px; letter-spacing: 1px; font-weight: 800;\">Do I need to use the Ride app to Ride with UZURV?<\/span>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;212253&#8243;]<span style=\"font-weight: 300;\">No. While the app provides a lot of convenience and extra features like more scheduling options and real-time ride tracking, you can still book rides by phone with your transit provider. Please contact your transit provider for more information or email <\/span><a href=\"mailto:ridersupport@uzurv.com\"><span style=\"font-weight: 300;\">ridersupport@uzurv.com<\/span><\/a><span style=\"font-weight: 300;\">. <\/span>[\/vc_column_text][vc_custom_heading text_color=&#8221;color-210407&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-388954&#8243; text_size=&#8221;h6&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;349118&#8243; text_color_type=&#8221;uncode-palette&#8221;]<span style=\"font-size: 13px; letter-spacing: 1px; font-weight: 800;\">How do I create an account?<\/span>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;357841&#8243;]The Ride app registration process is easy. Before you begin, make sure you have the Customer ID Number provided by your local transit provider.<\/p>\n<ol>\n<li>Download the Ride app on either your iPhone or Android phone.<\/li>\n<li>Tap Sign Up on the app\u2019s home screen to create an account. Be sure to use the Customer ID Number given to you by your transit provider.<\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_custom_heading text_color=&#8221;color-210407&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-388954&#8243; text_size=&#8221;h6&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;137930&#8243; text_color_type=&#8221;uncode-palette&#8221;]<span style=\"font-size: 13px; letter-spacing: 1px; font-weight: 800;\">How do I get a customer ID number?<\/span>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;187689&#8243;]Contact your local transit provider to see if UZURV is offered in your area and if you are eligible to ride. If UZURV is offered and you are eligible, your provider will give you a Customer ID Number to use with the app.[\/vc_column_text][vc_custom_heading text_color=&#8221;color-210407&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-388954&#8243; text_size=&#8221;h6&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;127835&#8243; text_color_type=&#8221;uncode-palette&#8221;]<span style=\"font-size: 13px; letter-spacing: 1px; font-weight: 800;\">Is there a fee to use the app?<\/span>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;120552&#8243;]No. The UZURV Ride app is free to download. However, UZURV rides may have a fare set by the sponsoring agency. Check with your local transit provider for more information or visit uzurv.com\/ride.[\/vc_column_text][vc_custom_heading text_color=&#8221;color-210407&#8243; heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-388954&#8243; text_size=&#8221;h6&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;220270&#8243; text_color_type=&#8221;uncode-palette&#8221;]<span style=\"font-size: 13px; letter-spacing: 1px; font-weight: 800;\">My ride app isn&#8217;t working. What should I do?<\/span>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;799296&#8243;]If you are having difficulty scheduling or canceling a ride, contact Rider Support at 866-898-7836 or <a href=\"mailto:ridersupport@uzurv.com\">ridersupport@uzurv.com<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;128742&#8243; css=&#8221;.vc_custom_1711652730218{padding-top: 10px !important;}&#8221; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-121610&#8243; overlay_alpha=&#8221;50&#8243; radius=&#8221;xl&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;101515&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;891923&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;339966&#8243;][vc_single_image media=&#8221;90572&#8243; media_width_use_pixel=&#8221;yes&#8221; media_ratio=&#8221;one-one&#8221; alignment=&#8221;center&#8221; shape=&#8221;img-circle&#8221; advanced=&#8221;yes&#8221; media_back_color=&#8221;color-uydo&#8221; media_overlay_opacity=&#8221;50&#8243; media_padding=&#8221;2&#8243; uncode_shortcode_id=&#8221;133455&#8243; media_width_pixel=&#8221;100&#8243; media_back_color_type=&#8221;uncode-palette&#8221;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;2\/3&#8243; uncode_shortcode_id=&#8221;973141&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;&#8221; uncode_shortcode_id=&#8221;217686&#8243;]Need to report an accessibility issue?[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;&#8221; uncode_shortcode_id=&#8221;157521&#8243;]See our Digital Accessibility Policy to learn how.[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;122625&#8243;]<a href=\"https:\/\/uzurv.com\/digital-accessibility-policy\/\">View the Digital Accessibility Policy.<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-121610&#8243; overlay_alpha=&#8221;50&#8243; radius=&#8221;xl&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;635438&#8243; css=&#8221;.vc_custom_1692977035839{padding-bottom: 40px !important;}&#8221; back_color_type=&#8221;uncode-palette&#8221;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;891923&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;339966&#8243;][vc_single_image media=&#8221;83661&#8243; media_width_use_pixel=&#8221;yes&#8221; media_ratio=&#8221;one-one&#8221; alignment=&#8221;center&#8221; shape=&#8221;img-circle&#8221; advanced=&#8221;yes&#8221; media_back_color=&#8221;color-uydo&#8221; media_overlay_opacity=&#8221;50&#8243; media_padding=&#8221;2&#8243; uncode_shortcode_id=&#8221;330312&#8243; media_width_pixel=&#8221;100&#8243; media_back_color_type=&#8221;uncode-palette&#8221;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;2\/3&#8243; uncode_shortcode_id=&#8221;973141&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;&#8221; uncode_shortcode_id=&#8221;800298&#8243;]Having trouble with the app?[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;&#8221; uncode_shortcode_id=&#8221;774207&#8243;]Contact Rider Support:[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;967265&#8243;]866-898-7836<br \/>\n<a href=\"mailto:ridersupport@uzurv.com\" target=\"_blank\" rel=\"noopener noreferrer\" data-action=\"url\" data-params=\"false\">ridersupport@uzurv.com<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; back_image=&#8221;81026&#8243; parallax=&#8221;yes&#8221; overlay_color=&#8221;color-189707&#8243; overlay_alpha=&#8221;83&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; uncode_shortcode_id=&#8221;110766&#8243; 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