Payments go directly to your connected Stripe account. Stripe typically transfers funds within 2-7 business days depending on your country.

Are there any hidden fees?

No hidden fees. You pay 1 EUR per sold ticket plus standard Stripe payment processing fees (typically 1.4% + 0.25 EUR for European cards).

Can I offer free tickets?

Yes! Free tickets don't incur any Usetix fees. You only pay when money changes hands.

What payment methods are supported?

Through Stripe, you can accept all major credit cards, Apple Pay, Google Pay, and many local payment methods. We also support PayPal.

Can I use my own domain?

Yes! You can connect your own domain to your ticket shop for a seamless brand experience. Your customers will see your URL, not ours.

What happens if I need to cancel an event?

You can process refunds directly from your dashboard with a few clicks. Refunds go back through the original payment method automatically.

Where is my data stored?

All data is stored on servers in Germany. We are fully GDPR compliant and take data privacy seriously. Your data and your attendees' data is handled with care.

Do I need technical skills to get started?

Not at all. You can create your first event and ticket shop in minutes. No coding, no design skills, no complicated setup. Just sign up and start selling.