Multitasking chat with messengers

Choose a communication channel, file transfer, pop-up notifications, sound alerts, knowledge base — all in one window on your website

Leave a request, and our managers will answer your questions

Benefits

How to make things easier using multitasking chat

Automatic and manual assignment

The message is automatically sent to the group in charge. An employee can transfer the dialogue manually at any time.

Auto-replies

Usedesk sends auto-responses to standard customer questions. Operators solve more complicated issues.

Flexible reports

Usedesk will show productivity, response time, customer satisfaction in a report sorted by department or by agent.

Quality control

Clients rate every dialogue, and the manager tracks employee errors

Chating history

The chat log is preserved as a ticket in the client’s history. Just pass the question to the person responsible, and after making a decision, write to the client by mail or messenger.

Knowledge base

Everything you need for helping clients in one place: scripts, instructions, branch regulations. Structure with categories and sections for an even faster search.

More information about the product

Management & automation of work with tickets

Reduce response time and minimize routine operations

Integrations

Make Usedesk and the systems pair usedesk in order to boost customer support. Integrate the program into the life of your company!

Evaluate the performance of your customer service employees

The checklist was created using international standards for customer service quality and the experience of support managers from our large client companies.

About checklist

Request a Demo

Send us a request for an online demonstration at the time that’s convenient for you. We will give you an overview and answer any questions you may have about the system.

Thank you!

Oops! Something went wrong while submitting the form.