In 2016, the European Commission approved and adopted the new General Data Protection Regulation (GDPR). We can confirm that UseDesk will comply with the GDPR when it becomes enforceable on May 25, 2018. The GDPR’s updated requirements are significant and our team is working to bring UseDesk’s product offerings and contractual commitments in line so customers can prepare themselves before May 25, 2018. Measures to achieve this include:
Continuing to invest in our security infrastructure
Making sure we have the appropriate contractual terms in place. Ensuring we can support international data transfers by maintaining our Privacy Shield self-certifications
Changing our policies and product offerings to include new tools for data portability and data management
You’ll find out about our upcoming product offerings as they become available.
Customers have requested tools to help them comply with the GDPR. And we’re happy to say that over the next few months, we’ll be building Data Portability Solutions and Data Management tools. Information about the features and functionalities of these tools will be shared with you as it becomes available.
Fulfilling our privacy and data security commitments is important to us. So we’re glad to help you prepare for all the changes the GDPR brings. This page will be revised to reflect GDPR-related information as it becomes available. If you have any questions about how UseDesk can help you with compliance, we hope you’ll reach out to us.
Send us a request for an online demonstration at the time that’s convenient for you. We will give you an overview and answer any questions you may have about the system.
