Integrated AI agents that get things done.

Lead the future of customer support with AI agents that take action and resolve issues at scale.

Instant resolution, 24/7, in any language

Human-grade performance

Full integration in your systems

Set up in few hours

Secure. Private. GDPR compliant.

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500k+

Conversations handled

96%

CSAT

24/7

Customer Support

70%

Tickets Reduction

Featured by OpenAI

OpenAI Published a Story About Our Work

Our collaboration with Mirakl was highlighted in OpenAI's official customer stories.

OpenAI Customer Stories•December 2025

Inside Mirakl's Agentic Commerce Vision

"In customer support, Mirakl built an agent that answers support questions using Mirakl's documentation, improving efficiency by 37% while maintaining 96% satisfaction."

37% efficiency gain

96% satisfaction

Read the Full Story on OpenAI

Read Our Mirakl Case Study

Intelligent Agents

AI Agents That Actually Help Your Customers

Not just chatbots. These are intelligent assistants that access your knowledge, execute actions, and deliver accurate answers.

Knowledge-Powered Answers

Agents search your entire knowledge base to provide accurate, sourced answers to customer questions.

Execute Real Actions

Go beyond answering questions. Agents can process refunds, update accounts, check order status, and trigger workflows in your systems.

Contextual Conversations

Maintain full context across conversation threads. Agents remember previous interactions, user preferences, and conversation history.

Smart Ticket Creation

When human help is needed, agents automatically create detailed support tickets with full conversation context and customer information.

Multi-Language Support

Serve customers in their preferred language with automatic language detection and translated knowledge base content.

Background Processing

Handle complex, long-running tasks asynchronously. Agents can perform multi-step operations and notify users when complete.

Knowledge Base

Connect All Your Documentation Sources

Your agents have instant access to everything they need to give accurate, helpful answers.

Native Integrations

Connect directly to your existing documentation platforms with pre-built connectors.

Notion Confluence Zendesk Intercom Paligo Airtable

Semantic Search

Advanced AI-powered search finds the right information even when customers don't use the exact words. Understands intent, not just keywords.

Auto-Sync

Your knowledge base stays current automatically. Update your docs, and agents immediately have the latest information.

Real-Time Data

Query your databases and APIs in real-time. Get live order status, account info, and inventory levels instead of stale cached data.

Ticketing System

Seamless Escalation to Human Support

When AI can't fully resolve an issue, create rich tickets with complete context for your support team.

Multi-System Support

Create tickets in your existing helpdesk platform. Native integrations with popular ticketing systems ensure smooth handoffs.

Zendesk HelpScout Intercom HubSpot

Rich Context Transfer

Tickets include full conversation history, customer information, attempted solutions, and relevant knowledge sources. Agents never start from scratch.

• Complete conversation transcript
• Customer metadata and history
• Knowledge articles referenced
• Priority and category auto-assignment

Two-Way Messaging

Support agents can respond directly to customers, and internal notes keep the team coordinated.

Custom Fields

Configure ticket types, priorities, and custom fields to match your support workflow.

Smart Routing

Automatically route tickets to the right team based on content, category, and business rules.

Analytics

Complete Visibility Into Support Performance

Real-time dashboards and analytics to monitor agent effectiveness, customer satisfaction, and team performance.

Conversation Volume

Daily trends and user activity

Resolution Rates

First-contact and escalation metrics

Knowledge Usage

Quality Scoring

Human and AI evaluation metrics

Key Metrics at a Glance

Performance Tracking

• Number of conversations
• Returning users
• Average messages per thread
• Escalation rate

Quality Insights

• Human review results
• AI validation scores
• Positive evaluation rate
• Customer feedback

Ticket Analytics

• Ticket volume trends
• Priority distribution
• Top requesters
• Thread-to-ticket conversion

Extensible Platform

Built for Business. Ready for Your Tech Team.

AGO delivers business outcomes out of the box, while giving your tech team full control when deeper integration or customization is required.

Connect to Any System

Integrate AGO into your existing stack without reshaping your architecture, using clean, well-documented REST APIs.

Build Custom Tools

Extend AGO with custom actions and tools so AI agents operate within your business logic, not generic workflows.

Pre-built Integrations

Move fast with native integrations for tools your teams already rely on. No heavy lifting required.

Automate Workflows with Intelligent Triggers

Set up automated actions based on conversation events, ticket properties, and customer behavior. Define condition-based triggers that execute the right action at the right time.

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Testimonials

Trusted by Innovative Companies

See what our customers are saying about AGO.

"On the client side, we're already seeing meaningful changes in usage. Some clients have fully integrated our digital agent into their daily routines. Whenever a question comes up or there's an internal discussion, their reflex is to turn to the agent."

Juliette Hendouze

Director Customer Services at Mirakl

"AGO permet à nos clients d'avoir une réponse à leurs questions tout de suite, permettant aux équipes support de se concentrer sur les problèmes compliqués"

Thibaut Desemberg

CEO, Tickee

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Ready to Transform Your Customer Support?

Deploy AI agents that truly understand your customers and your business. Book a demo with our team to see AGO in action.

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