Compare versions for guidance and help center articles

Track exactly what changed in your content before you publish or restore.

What’s new
We’ve added the ability to compare versions for Guidances and Help Center Articles in the Knowledge Hub. You can now compare:

Draft vs latest published version before publishing updates

Older version vs latest published version before restoring from history

Key features
Draft-to-published comparison: See additions, deletions, and edits inline so you can review changes before going live

Historical-to-current comparison: From version history, compare any previous version against the latest published content

Quick compare toggle: Turn on Compare to current directly in the editor for an instant side-by-side review

Safer publishing and restoring: Validate content changes before publishing a draft or restoring an older version

Why it matters
Content updates are easier to review when differences are visible right away. With this feature, you can:

Catch mistakes before publishing

Restore with confidence by validating older content against what is live now

Reduce back-and-forth during reviews

Keep your AI Agent responses consistent and accurate

How to use it

Open any Guidance or Help Center Article in the Knowledge Editor

For drafts, enable Compare to current to view differences from the published version

For older versions, open version history and select a version