Order Details now available in Live Chat

We’ve made it even easier for your support agents to deliver fast, informed service during live chats.

When chatting with a shopper, agents will now see a new Order Details tab within the conversation view. This tab displays the shopper’s entire order history with your business - giving your team instant access to valuable context such as previous purchases and interactions, without needing to look up additional details elsewhere.

With full visibility of the shopper’s history, your agents can:

Personalize their responses with relevant order insights

Quickly reference past issues or repeat purchases

Save time by resolving queries without switching screens

This enhancement helps your team provide more contextual, efficient, and customer-friendly support - right from the live chat window.