Product Feed support for BigCommerce and Magento

You can now connect product feeds from Magento and BigCommerce, alongside Shopify, directly within eDesk.

Product feeds are imported via the Training Content section and automatically refreshed every 24 hours, ensuring your data stays up to date. Unlike standard website content, product feeds include rich details such as SKU variations, pricing, availability, and other attributes - helping provide more accurate context for support teams and improving AI-generated responses.