Product Feed support for Shopware (v6)

You can now connect product feeds from Shopware (v6), alongside Shopify, Magento and BigCommerce directly within eDesk.

Product feeds are imported via the Training Content section and automatically refreshed every 24 hours, ensuring your data stays up to date. Unlike standard website content, product feeds include rich details such as SKU variations, pricing, availability, and other attributes - helping provide more accurate context for support teams and improving AI-generated responses.