Shopify Returns & Cancellations in eDesk

Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk

If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.

Continue reading below if you want some highlights! 👇

Refund Order

From within the right sidebar of your eDesk tickets, you can now click on the button Refund Order to open the 'refund order' screen (shown below). In this screen, you can:

Give the reason for the refund, set which items you want to refund, set quantities to refund, choose to restock items or not, set the refund amounts for the items.. and more!

Cancel Order

From the right sidebar, you can also click on the button Cancel Order to open the 'cancel order' screen (shown below): In this screen, you can:

Set quantities to refund, set shipping amount to refund, set custom refund amount, set the reason of the cancellation, and notify customer.

Ticket Item

When the user initiates a return or cancellation we will create a message item and display it in the ticket.

If the user takes the action in Shopify or some other 3rd party app rather than eDesk this will still create a message item. In this case it will say actioned in Shopify.

Let us know if you find this improvement helpful!