We’ve Upgraded eDesk AI

Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4.

What you’ll notice:

Enhanced AI Classifications: In our tests on thousands of tickets, we’ve observed a 10% improvement in the accuracy of our classifications.

More Detailed AI Ticket Summaries: With GPT-4, eDesk AI now captures the essence of tickets more effectively, providing you with more detailed and precise summaries.

Improved AI Translations for HTML Tickets: Separating text from email HTML is tricky, but crucial for accurate translations. Our new email cleaner ensures better translation accuracy, making it easier to understand and respond to HTML tickets.