When you purchase a docking station from us, a power adapter/charger is included, allowing your device to charge while connected to the docking station.

When you purchase a USB-C hub, no charger is included — you are only buying the hub itself. However, with Unisynk hubs, you can connect any USB-C charger of your choice, meaning you only need to connect a single cable to your laptop for a complete docking solution.

We recommend starting with the type of device you use (PC, Mac, smartphone/tablet) and how many external displays you want to connect. From there, consider which additional accessories you want to connect to determine how many ports you need. Feel free to use our hub guide to find out which model best suits you and your needs.

These Unisynk hubs are compatible with Mac computers:

3-port USB-C Hub V2
4-port USB-C Hub V3
5-port USB-C Hub 8KPRO
8-port USB-C Hub V2
8-port USB-C Hub V3
10-port USB-C Hub for Dual Displays for Mac

Some MacBook models have limitations regarding how many external displays can be used in extended desktop mode. Read more here.

No, all of our hubs and docking stations are plug-and-play, meaning you do not need to install any drivers. Simply connect your device and you are ready to get started.

In addition to providing a quick setup experience, driver-free solutions are preferred from both a security and stability perspective. They reduce the risk of compatibility issues during system updates, require no administrator privileges, and limit the amount of third-party software installed on the system — something particularly important in business environments with high security requirements. Docking stations without plug-and-play support can also make your computer up to 30% slower.

The only requirement for using our hubs and docking stations is that your computer has a USB-C port with video support (DisplayPort Alt Mode or Thunderbolt). Most modern laptops support video over USB-C, but some older or entry-level models do not.

To check whether your USB-C port supports video, you can:

• Look for a lightning bolt symbol (Thunderbolt) next to the port
• Check your computer’s technical specifications

You can connect an external display by connecting an HDMI cable between the HDMI port on your Unisynk hub and the HDMI port on your external display. If the hub has two HDMI ports, you can connect a second external display in the same way*. If the hub includes a DisplayPort port, you can also connect an external display using a DisplayPort cable.

The USB-C ports on the hub are intended for data transfer and charging your device, not for connecting external displays. The USB-C port intended for charging is labeled “USB-C PD” (PD stands for Power Delivery).

*Please note that some MacBook models have limitations regarding how many external displays can be used in extended desktop mode. Read more here.

It is possible to connect up to three external displays using our 10-port USB-C Hub V3, provided your laptop supports it. Connect the displays using the two HDMI ports and the DisplayPort port on the hub with two HDMI cables and one DisplayPort cable respectively.

To verify whether your laptop supports three external displays, please check your laptop’s specifications. You can find the specifications either in your computer settings or by contacting the computer manufacturer. If your laptop supports three external displays, it should state “Supports up to 3 external displays,” or something similar.

If you are experiencing issues with the HDMI connection or connecting external displays — for example, if the image flickers, does not appear at all, or if you experience other disruptions — we recommend going through the following steps:

1. Verify that your USB-C port supports video. Ensure that your laptop’s USB-C port supports video output (DisplayPort Alt Mode). Check your computer’s specifications or contact the manufacturer to confirm that the USB-C port supports DP Alt Mode.
2. Clean the USB-C port. Dust or debris inside the USB-C port on your computer may affect the connection. Use compressed air to carefully clean the port.
3. Connect a USB-C PD charger directly to the hub. Connect a USB-C PD charger directly to the hub’s USB-C PD port. In some cases, the computer may not supply enough power to the hub, which can affect the HDMI connection, especially when multiple accessories are connected.
When you connect a PD charger directly to the hub, a new negotiation takes place between the computer and the hub regarding, among other things, how much power (W) should be delivered.
If this resolves the HDMI issue, it may strongly indicate that your computer’s BIOS/UEFI needs to be updated. Please contact our support team using the form below and we will guide you further.
Please note: For this to work, your computer’s USB-C port must support Power Delivery (PD). Contact your computer manufacturer if you are unsure.
4. Restart your computer completely. Shut down your computer completely (not sleep mode). Disconnect the hub and any charger. Wait five minutes before reconnecting the hub and charger. Then restart your computer. This forces the operating system to reload the drivers, which may sometimes have been loaded incorrectly.
5. Update your operating system and drivers. Make sure your operating system (e.g., Windows or macOS) is fully updated. Also run the computer manufacturer’s own update utility (e.g., Lenovo Vantage), which is usually available through the manufacturer’s support page.
6. Additional support for the 10-port hub (excluding V3). If you are experiencing HDMI issues with your Unisynk 10-port hub (excluding V3) and have completed all the steps above, click here for further instructions.

Yes! You can find our hubs and docks at the following retailers:

Elgiganten (all Nordic countries)
Kjell & Company (limited assortment)
Clas Ohlson (limited assortment)
Inet (available for in-store pickup/order)

To ensure functionality, performance, and compatibility, we test our hubs and docking stations in three stages.

1. During the product development phase, compatibility and functionality testing is carried out with the most common computers from leading manufacturers such as Lenovo, HP, Dell, Asus, and Apple.
2. The prototypes are then tested internally over time in daily use with computer models from Dell, HP, Lenovo, Apple, Microsoft, and Asus.
3. In the final stage, the product prototypes are tested by selected customers and test pilots.

If you are unsure which of our hubs will work with your computer, feel free to contact our support team and we will help you find the right solution.

These Unisynk hubs support MAC pass-through and PXE boot:

8-port USB-C Hub V3
9-port USB-C Hub for Dual Displays
9-port USB-C Docking Station for Dual Displays
10-port USB-C Hub V3 Multi-display
10-port USB-C Docking Station V3 Multi-display
Pro AV Dock

The following hubs and docking stations are PVC-free:

3-port USB-C Hub V2
4-port USB-C Hub V3
8-port USB-C Hub V3
9-port USB-C Hub
9-port USB-C Docking Station
10-port USB-C Hub V3
10-port USB-C Docking Station V3

Our V3 hubs come with a detachable USB-C to USB-C cable, making it easy to replace it with a longer cable or swap it out if it becomes damaged. Please note that the new cable must support USB 3.1 10 Gbps (or higher) to ensure full functionality and performance.

For our older hubs, we recommend using an extension cable, such as our USB-C extension cable.

If your cable has been damaged within the warranty period, you are very welcome to contact our support team and we will assist you further.

Most Unisynk products have a warranty of 2-5 years even though they often last longer than that.

You can find the exact warranty of your product on the packaging or on the product page here on our website.

If you purchased your product from one of our resellers, you need to contact them in order to make a return or exchange. Please check the reseller’s return policy for more information.

If you are having issues with your product not working correctly you are welcome to contact our product support through the form at the bottom of this page.

For online purchases you can return or exchange your product within 2 weeks from the actual purchase.

If you would like to make an exchange, please contact us through the form at the bottom of this page.

Yes, we offer shipping within the EU.

As a consumer, you always have a 14-day right of withdrawal when shopping at a distance. Read more about how to cancel your purchase by clicking here.

If your question is not in the FAQ you can use the contact form at the bottom of this page to get in touch with us. Please try to be as detailed as possible when describing your problem and make sure to answer the following questions:

• What Unisynk product does the problem concern? 
• What is the error that is occuring? 
• What computer/tablet/phone (exact version/model) are you using the product with? 
• What solutions have you tried yourself so far? 
• Do you have any extension cables/chargers connected? 

For Dashboard Holder, we offer following spare parts to further extend the product's lifespan: 

• Bracket
• Service kit
• Adjustment weel
• Metal plate (for the magnetic version of Dashboard Holder)

For Windshield Holder, we offer the following spare parts to further extend the product's lifespan: 

• Bracket
• Adjustment weel
• Metal plate (for the magnetic version of Windshield Holder)

Our holders work with all smartphones up to 168 mm and smaller tablets in horizontal position.

With iPhone 11 and later, Apple changed some standards för Qi-wireless charging.

If you have bought our phone holders with wireless charging and it isn’t working, you can order a new Qi module here.

 

Use the discount code “FreeQi” to get one Qi module for free. Please add in the order notes where you bought your Unisynk product.