Help Center


Do you need support with our plugins?



Things don't always go as expected, and Undermax really wants you to have a good experience.

That's why we're providing you with a list of tips and advice to see if we can help:



No, Undermax's plugins are designed for RPG MAKER MZ, and are only compatible with that version of the program.
We know there are a lot of plugin creators for RPG MAKER MZ, and that's why each of them has their own way of doing things, so compatibility between plugins can't always be guaranteed. We recommend that before purchasing a plugin, consult and inform yourself about the compatibility between them.
We recommend that you first make sure you are using it correctly, review the documentation or watch the video associated with the plugin. If none of this helps, we recommend contacting Undermax.
If the feature you need is mainly related to the plugin and does not modify its main functionality, you can request it in the comment area.
Don't worry! If you have already purchased the promotional packages, you have access to the updates for those plugins, and there is no need to purchase them again.

As you know, the plugins are linked to your Itch.io account, so there are two possibilities:

1. The promotion is linked to your Itch.io account (e.g., Christmas Sale 2024), which allows you to download the plugins you need individually via the special access link.

2. The package is a folder of plugins, such as Seasonal Bundles: In this case, simply contact Undermax through the support page and request the update using the corresponding option. This will allow us to generate an update for the package.

Remember, you can check which plugins each package provides access to on our main website: https://undermax.online/index.html

DEMO Versions:

DEMO versions are reduced versions of plugins with limited functionality. They serve as examples to showcase the plugin's potential, but they do not receive updates.

You can read more about this in our License Terms.

FULL Versions:

FULL versions are divided into the following categories:

- Release:

These are complete and typically stable plugin versions. They undergo more thorough and detailed testing to ensure reliability.

- Alternative:

Alternative versions are preliminary or experimental versions. They are usually based on a specific Release version and often serve as previews of upcoming plugin features. Since they haven't undergone detailed verification, they may continue to work correctly or may introduce issues that weren't present before. We recommend using these versions with caution, and unless you specifically need a feature from here, we suggest reverting to the Release version.

- Custom:

These versions are only provided through Undermax Support for specific user cases and are based on a specific version of the plugin. These versions will NOT receive updates or additional maintenance for future plugin versions.


Contact Methods

Through comments on the plugin post

We encourage users to use the comment area of the Itch.io platform, so if another user has a similar problem, they can find the solution right there.

Direct Contact

If you need direct assistance, use our support form. We will respond as soon as possible.

Undermax Support

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Don't forget to follow us on BlueSky, where we regularly interact with users and get to know each other better!

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