WP Engine Reviews 1,725

WP Engine's superior support makes their managed wordpress hosting worth every penny. We've hosted multiple sites with them for many years and have never had a support issue they couldn't resolve. If... See more

Nick calmly walked me through every possible problem and fix that could be affecting our website. He spent valuable time ensuring that the problem was fixed before we ended the call. He did an assessm... See more

I contacted WP Engine yesterday and missed the call back. Today, when I called, I waited a bit, but was then treated to Nickoles Murray. I was coming into this call totally blind and disheartened and... See more

A real support person was easily available to help address our concerns. They were very knowledgeable and got us back up and running quickly. They made the choices easily understandable so that we c... See more

Shocking. Not only does their domain pointing cause problems but their pre- and post-service is non existant. If you don't pay; you don't get helped. My client had to cancel their services... See more

WP Engine has been an excellent hosting provider. The platform is stable, reliable, and offers great uptime in a well-designed WordPress environment. What truly sets them apart is their customer suppo... See more

I LOVE WP Engine... Seriously... I have been in the web design, SEO and web development business for many decades. Tried almost all the hosting companies out there and other than getting your own expe... See more

Avoid at all costs As soon as you are signed up with them they regularly increase your charges claiming that the site in being used more than it should be !! We have never had this issue before - j... See more

Rarely do I give 5 star reviews yet every experience I have had since I switched to WPE has been very good. Quick, correct, helpful, never condescending makes for an excellent tech support team. I've... See more

I've been a loyal WP Engine customer since their early days, and I've never once been disappointed. The level of support and the level of care/detail they all seem to possess is next level! Hats of... See more

These guys are top of their game, friendly, calm, knowledgeable, value adding on every encounter. Probably the best support service I have every received and it is consistent no matter who you work wi... See more

I'm a novice, know just enough to be dangerous but not really a lot in the scheme of things. WP Engine is fantastic. Their service is above and beyond any other support. Especially other hosts. Whethe... See more

As a web design agency that’s been in business for over 22 years and completed more than 3,000 projects, we’ve worked with just about every hosting company out there — and WP Engine stands in... See more

WPEngine is top notch. They combine best-of-breed technical support with finely tuned and maintained WordPress hosting. Sites perform extremely well when hosted with them as compared with some other m... See more

WP Engine has been very responsive to my latest questions. I appreciate that kind of business approach! We have had our websites supported by WP Engine for many years and they are quick to point out a... See more

I upgraded my plan then downgraded. Wpengine has not credited back the right amounts. After a phone call that went unreturned after being promised and now being ghosted for half a month I can't believ... See more

I was able to reach Live support fairly easily, and the support tech was very patient with my low level of expertise as a "webmaster". He explained steps he could take to upgrade the WP version on... See more

am absolutely blown away by the WP Engine support team. I made a critical error with a plugin configuration that took my entire site down. I was panicking, but the support team was incredibly fast to... See more

During a particularly stressful period the WPE support staff stayed with me as we worked through hosting and site infrastructure issues. They always ensure that all questions are answered clearly and... See more

Absolutely DO NOT risk your business with this circus. After migrating just a single site, it took 20 mins to get past the stupid (NOT A.I) chat bot, to get to low level support. Only to be told... See more

There are a number of things that I appreciate about WP Engine, and all of them revolve around the customer support they offer. When I call, I speak with a human very quickly. Not just that, but one... See more

I accidentally deleted a WP plug-in I needed to restore. The plug-in was no longer available anywhere and my word press site was messed up beyond repair without it. I restored from a backup of the pre... See more

I decided to move my site from WordPress.com to WP Engine for a number of reasons. The process was very complicated and difficult until I got to Tom S on the support team. He went above and beyond an... See more

WPEngine Incredible Support It was after hours in South Africa and i saw a major problem with our webpage whereby my Website Manager was not available. Instead of stressing, i logged onto my WPEn... See more

I've been with FlyWheel for years and stayed on after WP Engine acquired them. When WP Engine approached me with a hosting plan that would save me money and give me more features, I decided to make th... See more

I can’t say enough good things about the WP Engine support team. Recently, I found myself locked out of my own website after a web designer took over critical access without my permission. It... See more

I have been working with WP Engine for nearly its entire existence. I have had many support chats and calls... and never once have I not had a knowledgeable, helpful, and polite tech. And if they coul... See more

I would rate my experience with WPEngine as a 10 out of 10. I could not be more pleased with the service I received from Shyrelle. The speed, concern, and response were greater than I could have expec... See more

The company I work for has been using WPEngine for years and it never fails to provide the best customer service ever. Being the information architect for the firm, I've run into a few challenges wit... See more

WPEngine always goes above and beyond. Honestly, an issue with a 3rd party plugin is not their responsibility but they have consistently helped me troubleshoot. They are super knowledgeable and always... See more

I used WPE during the early days of a startup and it took a load of the work away when it came to worrying about hosting and security. Wasn't the cheapest, but back then when speed was more important... See more

Hopped onto Live Chat for clarification on resources for the plans (They don't display these anywhere) It took 45 minutes of back and forth with the agent for them to say "Sorry we don't disclose th... See more

WP Engine is always there for me. I'm not a techie and they have made my experience here wonderful. Tech support always goes above and beyond. I love them! Can't say enough! I also love their Fros... See more

I hired the WRONG WEB development team. But WP really helped me get everything re-set up and humming again. They were VERY helpful, understanding and made many suggestions to help me get to the bottom... See more

The help options listed one thing I had not thought of. That in itself is the price of admission. I'm just getting started and optimistic about navigating WP Engine for a new WordPress site. Jim

WP Engine support has been an excellent resource for me. They're always there to help and they do an excellent job. If you are a website owner and not the developer who designed it, the support you ge... See more

Worst experience. The hosting is fast, but you are locked into WP Engine. You do not get access to the necessary credentials, which makes it impossible to migrate your site to another hosting provider... See more

After numerous discussions with them to cancel the service (because of charging discrepancies) - We agreed a cancellation date, they emailed me and confirmed that date 2nd Feb. Having received... See more

Exceptional chat service. My "person" was very knowledgeable, patient, and helpful. He also anticipated my needs, really considered what would a customer need to know and want to achieve. Thank you!!

I've had WP Engine for over five years now, and each time, I've been pleasantly surprised by the level and effectiveness of the help I've received. The chatbot is great, and the human help is even bet... See more

Our website had gone down on a Wednesday morning, and I was able to determine that the supporting service had gone down after reviewing the WP Engine dashboard and communicating with the chat bot. We... See more

I was trying to redirect a URL that contained both a subdomain redirect (on the domain setup page) and a page redirect (using a website rule) followed by a bunch of parameters. The chat was so helpful... See more

WP Engine have always been able to solve my tricky website issues. I trust them implicitly and I know I can always speak to a real person if I need help with a complex issue.

I just spent over 1 hour on the phone with EJ at WPEngine support in Houston today trying to get the two step verification turned off on my account after losing access to my Google... See more

I am a small business owner trying to do my best to run my business. Today I ran into a catastrophic plugin conflict which I initially thought was caused by the change from Apache to nginx. Tier 1... See more

Terrible customer service and cancellation policy. Not worth the money, stay away from this mediocre hoster. Support is nonexistent; every chatbot could do a better job.

Nickoles at WP Engine support went above and beyond. WP Engine is the BEST, and the support is always amazing. I cannot say enough good things about Engine and highly recommend it. Thank you again!... See more

I am absolutely disappointed with WP Engine. First of all, even before purchasing a plan they demanded a video call “to get to know each other.” Seriously? We’re not living in 2001 anymore. Inste... See more

The agent was very friendly and helpful. Gave me suggestions on what to do regarding security after receiving a possible malware report on my website. My question was answered very quickly.

I am super frustrated with the tech support at WPE. Generally things are good with the service, but the tech support people do whatever they want without regard to the client. I have a complex... See more

Website maintenance changes every day with new security threats and technical changes. I can count on WP Engine support to explain what's happening and help me mitigate things for my clients, making... See more

The Ai support has been really helpful. During our migration process, even though we're not web development saavy, we were able to ask the Ai support questions during the migration process and get ans... See more