Flatpay Reviews 2,106

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience, noting that they go above and beyond to ensure a smooth experience. The service is frequently described as brilliant and efficient, with many appreciating the clear explanations and support provided during setup. People also highlight the excellent customer service, finding it to be among the best. The user experience is often commended for being easy and seamless, with the terminal itself being professional and sleek. However, some customers also noted issues with payment, mentioning that the system never worked for them or that support was unresponsive when problems arose. A few other people also felt that the service was poor and had a disappointing experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism and... See more

Customer service

Consumers find customer service to be exceptionally helpful and efficient. Many reviewers praised specific... See more

User experience

People report positive experiences with user experience. Customers frequently mention the ease of use of... See more

Payment

Customers report mixed experiences with payment solutions. Many reviewers praise the service for stress-free... See more

Based on these reviews

Rated 5 out of 5 stars

CC is the best! The only reason I got Flatpay was because of him taking the time to show me how it was so much better for me and my company. He continues to impress me while taking the time to stop by... See more

Company replied

Rated 5 out of 5 stars

Flat pay is great for businesses of all sizes to increase productivity, profitability and growth. This sleek card reading machine provides everything necessitates for seamless card payment. The APR is... See more

Rated 5 out of 5 stars

I recently upgraded to a Flatpay card machine and love how convenient it is. All reports are online, so no more piles of paper! Eric and Derick were pleasant and knowledgeable and answered all my ques... See more

Rated 5 out of 5 stars

I just had an appointment with Gagan, he was very professional with the way he dealt with things. Although, I kindly explained to him I am not in charge of the finaces, he was very understanding in th... See more

Rated 1 out of 5 stars

This is the most dishonest company I have ever dealt with. They need all your information. Pictures of your work. They will return with the machine within a week. After 5 weeks I called and asked for... See more

Rated 1 out of 5 stars

A very disappointing experience with flatpay. The headline price seems great and they claim there’s no contract but you MUST go on line and check their t&c’s. There is a contract and it’s for THREE... See more

Rated 1 out of 5 stars

Beware of SCAMERS From Sales People to Office People. All promised 30 day free trial if we not happy we can just call to cancel it, and the deal sounded so good, so we signed and my next door company... See more

Rated 1 out of 5 stars

ignore at all cost they are niot honest rates are diffirent than what they offered plus there is hidden surcharge sneaky really

Rated 5 out of 5 stars

Joined them recently and so far so good! Tzafi was amazing at taking the time to explain things and made time in his busy schedule to help set up everything so I’m ready to go! Very friendly and appro... See more

Rated 5 out of 5 stars

Great setup experience done by Jonas from Flatpay! Great product, exactly what we needed for our sushi takeaway at Gizzelle - On A Roll - Sushi in Amager, Copenhagen. Recommend! Thank you 🙏

Rated 5 out of 5 stars

I have recently started my business and i was looking for a card machine that didn't charge me till i start making money and Eric from flatpay offerd the best support and offer you wont find better,... See more

Rated 5 out of 5 stars

Recently got my card machine delivered by Elmira with great service and deals from Elmira and Darren who were trying their best to save me towards my business. With the pricing and comparison I feel... See more

Company replied

Rated 5 out of 5 stars

Flatpay have some brilliant rates and no contract which is what drew me to them! Daniel, my rep, has been brilliant throughout the process, having him around in case anything goes wrong is a real weig... See more

Rated 5 out of 5 stars

Richards, has been so helpful, he made us save a lot of money through flatpay and gave us the best service plus at any doubt we get, he replays the phone super quick.

Company replied

Rated 5 out of 5 stars

Daniel made the whole experience perfect, I wasn't actually looking to switch my card machine provider (again) but the offer was too good to not accept. Daniel made sure I got the best offer possible... See more

Rated 5 out of 5 stars

I had three meetings with Conrad, and he patiently and with the utmost politeness and respect explained everything to me in detail. Thanks to you handsome boy. Im looking forward to using your tr... See more

Company replied

Rated 5 out of 5 stars

Super smooth and easy communication. Everything been done like it should. Big thanks to Conrad for great customer service and very professional handling my case.

Rated 5 out of 5 stars

Really excited by this for my business. They really seem to care for their clients and it's definitely going to save me money!! Thank you Elmira for finding my business and making a positive change f... See more

Company replied

Rated 5 out of 5 stars

Excellent service! Daniel was with us from the introduction phase through the delivery and instalment of machines. Explained everything amd demonstrated personally. We are very happy to have such a bu... See more

Company replied

Rated 5 out of 5 stars

Outstanding ! Richard made the transition super easy and simple. He helped with pricing and comparison and delivered the terminals personally. Honestly, brilliant service from start to finish. Highly... See more

Company replied

Rated 5 out of 5 stars

I just received my terminal today from a Handsome young man called Richard! He was extremely helpful in getting me the best rate and service. Don’t think twice about joining with flat pay!

Company replied

Rated 5 out of 5 stars

Raian Joumaa was really beneficial for me. He is friendly and competent in every aspect I talked with him about. I really wish to cooperate with him again in future.

Company replied

Rated 5 out of 5 stars

Phillip Andrew Tassinger is the man. Personally i want to thank hin for being so smart, patient and professional. Every company need a Phillip. All the best.

Company replied

Rated 5 out of 5 stars

Eric was an absolute superstar! Explained everything clearly and got me better deal than my current payment provider.

Rated 5 out of 5 stars

They are very professional, and cut to the chase. Nice flat rate. No confusion. Our sales manager Eric is very professional and patient

Company replied

Rated 5 out of 5 stars

I was on boarded by Eric who was very helpful and showed me how to navigate around the device as well as the back office. I am now ready to start taking payments.

Rated 5 out of 5 stars

One of the fewest companies that really follow you from the very beginning to your final success. I cannot expect more from this reality

Company replied

Rated 5 out of 5 stars

Great experience using Flatpay. The ordering process was smooth and easy, and Stina was incredibly helpful and friendly. Her support made a big difference. Highly recommended!

Rated 5 out of 5 stars

It was a great experience overall. The terminal works really well, and Hussein did an excellent job explaining everything in a clear and helpful way. I really appreciated his patience and professional... See more

Company replied

Rated 5 out of 5 stars

Very easy to understand the pricing structure. Eric our manager genuinely cares about us

Rated 5 out of 5 stars

Doruk was very kind and explained everything to me. he was thorough and honest. He was able to save me some money on my rate and walked me through step by step everything i needed to know. he is a gre... See more

Rated 5 out of 5 stars

Very good service especially , Eric and Mark they have a good job for us , Thank you for all the support.

Company replied

Rated 5 out of 5 stars

I received a really good deal through Jonas! Everything as planed, and very effective on the way they explain everything.

Rated 5 out of 5 stars

Eric was very helpful, gave a great rate and set-up terminal start to finish with a smile

Company replied

Rated 5 out of 5 stars

Francesco dealt with me very professionally, made everything very easy, very smooth. Everything done timely and all questions answered.

Rated 5 out of 5 stars

adam was really good, he helped install and everything, the comapny gives really good rates and cares for every business

Company replied

Rated 5 out of 5 stars

Amazing experience! I am in love with my Flat Pay machine! Than you Hussin for your help.

Company replied

Rated 5 out of 5 stars

Brilliant service all round from Flatpay, and really appreciated Aneeq’s time in commercial dealings. Thanks Flatpay

Company replied

Rated 5 out of 5 stars

Eric was patient and savvy. He went the extra mile and visited us on a Saturday. Pleased with Flatpay

Company replied

Rated 5 out of 5 stars

Great experience overall! Everything was easy and efficient.Highly recommend! The product/service exceeded my expectations. Thanks you Magnus 😊

Company replied

Rated 5 out of 5 stars

Got 2terminals with them, Tom was very helpful and explained everything very well

Rated 5 out of 5 stars

Great! Eric listened and answered all our questions with patience. He set us up with a great "flat rate". Andrew K, owner

Company replied


Company details

  1. Card processing service
  2. Eftpos equipment supplier
  3. Money transfer service

About Flatpay

Written by the company

Flatpay Logo
POS and payment solutions with no surprices

POS and payment solutions with full transparency, a flat low rate on all cards, no surprises and round the clock customer service. Mind your business and we'll take care of the rest.

Get a quote


About Flatpay

Established in 2022 in Copenhagen with a commitment to transparency, we've streamlined card payments to small and medium-sized businesses. Our innovative pricing model eliminates hidden costs and fees, offering a simple flat rate for all cards with no monthly subscription for our point-of-sale and payment solutions.

Operating in Denmark, Finland, Germany, Italy, France, the United Kingdom, and the Netherlands, we are more than just a service provider; we are your trusted business partner.

Flat rate on all cards. Our single flat rate for all cards simplifies payment processing and keeps costs low. Daily settlements. Access your funds faster with daily settlements, a key benefit of our payment solutions We're always here for you. 24/7 customer service ensures your payment processing runs smoothly, always.


Contact info

Promotion box for Flatpay

See how much you could be saving

Trusted by over 30,000 customers across Europe.

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing product

I came in contact with Flatpay through Yannick. His explanation of the product and service was very useful. Yannick is very kind and was open to answering any questions I had. I am very impressed with what the company has to offer.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Les belle parole du commercial

Les belle parole du commercial, ne correspondent pas au contrat signé attention a vos conditions d'engagement au final c'est bien plus chère qu'une banque même avec des abonnements , délais plus long pour recevoir les fond

21 March 2026
Unprompted review
Flatpay logo

Reply from Flatpay

Bonjour Konsta,

Merci pour votre retour. Nous sommes sincèrement désolés d’apprendre que votre expérience avec nous n'a pas été à la hauteur de vos attentes et que vous avez perçu un écart entre les informations communiquées et les conditions du contrat.

Nous souhaiterions vivement comprendre votre situation, examiner votre dossier plus en détail et clarifier tout éventuel malentendu ou point de confusion concernant les prix et les conditions. Nous vous invitons à contacter notre service client afin que nous puissions examiner la situation ensemble et vous apporter une assistance supplémentaire. Vous pouvez nous joindre par e-mail à l’adresse info@flatpay.fi.

Rated 1 out of 5 stars

Beware of SCAMERS From Sales People to…

Beware of SCAMERS From Sales People to Office People. All promised 30 day free trial if we not happy we can just call to cancel it, and the deal sounded so good, so we signed and my next door company done the same . I signed a contract on the 13th of March 2026, and the surcharges were shocking, you give a customer a price for example £10 once they put the card it says £11 do you want to continue? in my oponion its illegal to do so, but thats what they try to push as to do so, so on the 15th march i called and i send an email to give a formal NOTICE to cancel the contract, so today the 18th i called again and they said that we are locked in for 3 years in contract. This people are scamers. Do not sign anything with this people, you gonna waste your time and money. They should not be allowed to SCAM people. They should be investigated big time.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service and performance

I had a really positive experience with Flatpay. The whole process was smooth and straightforward, and everything worked exactly as promised.

A special thanks to the area sales manager, who took the time to clearly explain everything and offered me a deal that was even better than what I was using before. His professionalism and transparency made the decision very easy.

Highly recommended!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best!

The support team here is amazing. They are professional, helpful, and provide top-tier service. I’m extremely happy with my experience.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Miika is really nice and support

Miika is really nice and support!🤩🤩🤩🙏🙏🙏

7 March 2026
Unprompted review
Flatpay logo

Reply from Flatpay

Thank you very much for your feedback! We're glad to hear you've had a positive experience with us. 😊 We'll be sure to pass your kind words on to Miika!

Rated 5 out of 5 stars

I have just had Stina in helping me set…

I have just had Stina in helping me set up my new card terminal, it was so straight forward and she spent time going through everything with me, she accommodated me with the times I had available to come in and set it up, I couldn’t be happier, thank you Stina

27 February 2026
Unprompted review
Rated 5 out of 5 stars

We’ve had a great experience working…

We’ve had a great experience working with Eric as our card machine provider. He is professional, responsive, and genuinely cares about delivering the best solution for your business. Everything was explained clearly, the setup was smooth, and support has been excellent. It’s rare to find someone this reliable — highly recommended

26 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look