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See what reviewers are saying

Rated 1 out of 5 stars

The API does not work reliably. Websocket market data does not update in a timely fashion. After three weeks of use, the API started returning error messages. Error 429. Rate limit issues. I’m cal... See more

Company replied

Rated 1 out of 5 stars

Very upset with the situation no withdrawals for months and constant demands for more money. BóldonWarès came through and helped me retrieve my money.

Rated 5 out of 5 stars

I run two businesses which accept payments through CryptAPI and everything works smooth 👍 Transactions are fast. The team always available to assist, answers quickly and helpful. I have positive imp... See more

Rated 5 out of 5 stars

I tried many similar options to manage the sales of my website and at the end I adopted cryptapi for many reasons: - low fees (1%), and no hidden fees - the money is immediately sent to my... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Software Company

Written by the company

Your easy to use, secure and privacy oriented payment gateway. Accept cryptocurrency on your website and get paid instantly, just with your crypto address.


Contact info

You should know

3.0

Average

TrustScore 3 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable service

Reliable service, support fast to reply, maintenances are announced beforehand, simple to implement API, transactions come in fast. Definitely recommend.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

The API does not work reliably

The API does not work reliably. Websocket market data does not update in a timely fashion. After three weeks of use, the API started returning error messages. Error 429. Rate limit issues. I’m calling the API 2.6 times a minute.

I opened a support ticket. Heard nothing after a business day. I’ve paid $100s for this. For the same amount I could have AI write exchange-specific code for me. The exchanges give this data away for free.

Save your money.

June 3, 2025
Unprompted review
CryptAPI logo

Reply from CryptAPI

Hi Stephen,

It appears we’re being confused with a market-data provider:

- We don’t offer WebSocket feeds or any trading-data API.

- We charge only a payment-processing commission - never for API access.

We can’t locate a support ticket under your name. If you’re actually using our payment service and need help, please get in touch with us via our customer support channels

Rated 5 out of 5 stars

CryptoAPI offers a remarkably…

CryptoAPI offers a remarkably user-friendly experience, starting with its crystal-clear API documentation. Our platform integration was completed in record time. Beyond the technical aspects, CryptoAPI's customer support is truly exceptional. Their team is consistently available and responsive, even during off-peak hours. We were particularly grateful for their expertise in resolving a complex issue involving an incorrectly deposited token. CryptoAPI's commitment to both ease of use and effective problem-solving makes them an invaluable asset.

February 23, 2025
Unprompted review
CryptAPI logo

Reply from CryptAPI

Thank you for your kind words 🙏

Rated 5 out of 5 stars

By mistake I sent a payment on the…

By mistake I sent a payment on the wrong network and they helped me recover the money despite the difficulty in doing so. Their support is five stars, very attentive and very honest, they refunded my full payment through another network to make things easier for me although they did not have to do it on another network. Thank you so much!

March 28, 2024
Unprompted review
CryptAPI logo

Reply from CryptAPI

We're here to help you whenever we can 😊

Rated 5 out of 5 stars

Plugin working great

Plugin working great, I get fast crypto payments delivery from customers without any problems, plugin is also easy to use which I like, I'm using their plugin on 3 of my websites.

October 26, 2023
Unprompted review
CryptAPI logo

Reply from CryptAPI

Thank you for choosing us 🙏

Rated 5 out of 5 stars

Greatest

I've never seen another better than this, i am glad i used for a site i am building.

September 7, 2022
Unprompted review
CryptAPI logo

Reply from CryptAPI

Thank you for choosing us 😊

Rated 5 out of 5 stars

Best solution ever

So far I didn't find better solution to handle the crypto payments for my website

August 23, 2022
Unprompted review
CryptAPI logo

Reply from CryptAPI

Thank you for choosing us 😊

Rated 5 out of 5 stars

Good and reliable

Very easy to use. I like that they support many different cryptocurrencies and everything is clear, without hidden costs. I recommend

January 21, 2022
Unprompted review
Rated 5 out of 5 stars

Very good payment system

I run two businesses which accept payments through CryptAPI and everything works smooth 👍 Transactions are fast. The team always available to assist, answers quickly and helpful. I have positive impressions from their work.

January 13, 2022
Unprompted review
Rated 5 out of 5 stars

their customer support is excellent

been using this service and their customer support is excellent, they've help me through the process and responded to all questions I had

October 4, 2019
Unprompted review
CryptAPI logo

Reply from CryptAPI

Thank you Ana, we're very happy you're satisfied with our service!

Rated 5 out of 5 stars

amazing service

I have been using cryptapi for few weeks already, and I'm happy to contribute to cryptapi's reputation with my review, to explain why i'm recommending it!
The service is very easy to use and the fees are clear (1% only and nothing is hidden)! The payments from my customers are immediately settled (all the transactions are settled immediately and forwarded to my wallet) and no signup is required. If all of this is not enough, be informed that their live support by chat which, for my experience is basically working almost 24h...and they use to answer immediately, unlike other companies that give support via email/ticket only.

October 3, 2019
Unprompted review
CryptAPI logo

Reply from CryptAPI

Thank you Jean!

We strive to provide the best service, with clear and straight-forward fees and a customer support to match, so our customers feel like they have a direct line of contact with us, while protecting their privacy.

Rated 5 out of 5 stars

BEST OPTION

I tried many similar options to manage the sales of my website and at the end I adopted cryptapi for many reasons:
- low fees (1%), and no hidden fees
- the money is immediately sent to my wallet: no need to login anywhere to request withdrawals
- no headaches with signups, kyc etc
- fully customisable: the payment page is 100% integrated with the layout of my website and my customers don't need to go on 3rd party website to finalise the purchases
- the system gives me the option to flag as paid my orders either when the payment is issued (not confirmed yet) and/or when it is confirmed
- cool live customer support: they usually reply you in a matter of minutes!
- they handle the most popular coins
- their servers have an "uptime status" next to 100% and you can monitorate it in real time from their website
- what else?

Conclusion: I'M VERY HAPPY WITH CRYPTAPI AND I RECOMMEND YOU TO CHOOSE IT, WITH NO DOUBT!

October 3, 2019
Unprompted review
CryptAPI logo

Reply from CryptAPI

Thank you CryptoMan! We strive to provide the best service we can!

Show reviews in all languages. (24 reviews)

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