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Recent reviews

mouloud benzadi

mouloud benzadi

Rated 1 out of 5 stars

I had an extremely unpleasant and humiliating experience at Aldi, 840A Old Kent Road, SE15 1DB. I entered the store around 08.00 pm today to look for an item but did not find it, so I left without buying anything. As I was leaving, a security guard stopped me and asked to search my bag. When I asked for the reason, he said he suspected me because he had not seen me use the till or buy anything! In other words, I was treated as suspicious simply for leaving the store without making a purchase. The guard became confrontational and refused to listen when I tried to explain calmly that it is normal for customers to browse and leave without buying anything. Despite the lack of any real justification, he searched my personal bag in full view of other customers. Nothing was found, but the public search was embarrassing and distressing. While I was still speaking to him, he walked away mid-conversation to call the manager, even though I had not asked for one. The explanation given afterwards did not justify the way I was treated. What made the situation worse was seeing the same guard and the female manager, he called to speak to me, go outside together for a smoke break shortly afterwards, while other customers were leaving the store without any checks. This made the whole incident feel arbitrary and careless rather than based on genuine suspicion. I have shopped at Aldi and other supermarkets for years and have often left without buying anything. I have never been treated like this before. Being publicly searched and treated with suspicion for doing nothing wrong was upsetting and unacceptable. Customers should not be treated as suspects simply because they did not make a purchase. A formal complaint has already been submitted via Aldi’s online chat. Case reference number: 00517779.