Prodigal - Trust Center - Security & Privacy

Founded in 2018

Prodigal builds AI products for consumer finance and collections operations. Founded in 2018, we serve over 100 financial companies with solutions that automate compliance monitoring, agent coaching, call scoring, and customer interactions.

We understand the importance of providing clear information about our security practices and responsibilities so customers can confidently choose us as a trusted provider.

Founded in 2018

Compliances

SOC 2

Compliant

IRS 1075

Compliant

PCI DSS 4.0.1

Compliant

HIPAA

Compliant

Controls

Product security

Production System User Review

Situational Awareness For Incidents

Vulnerability Remediation Process

Data security

Identity Validation

Termination of Employment

Production Databases Access Restriction

Network security

Limit Network Connections

External System Connections

Transmission Confidentiality

App security

Conspicuous Link To Privacy Notice

Secure system modification

Approval of Changes

Endpoint security

Malicious Code Protection (Anti-Malware)

Full Device or Container-based Encryption

Endpoint Security Validation

Corporate security

Code of Business Conduct

Organizational Structure

Roles & Responsibilities

Resources

Acceptable Usage Policy

Policy

Access Control Policy

Policy

Asset Management Policy

Policy

Business Continuity Plan

Policy

Vendor Management Policy

Policy

System Acquisition and Development Lifecycle Policy

Policy

Updates

Prodigal Renewed SOC 2 Compliance

Jan 22, 2026

Prodigal has successfully obtained SOC 2 certification, reinforcing its commitment to data security and privacy for its customers.

PCI DSS compliance for ProPay and ProAgent

Nov 7, 2025

Prodigal has successfully completed the third party audit for PCI DSS for ProPay and ProAgent products and both are now PCI DSS certified

Prodigal Renewed PCI DSS v 4.0.1 Certification

Sep 10, 2025

We're pleased to announce that Prodigal has successfully renewed our PCI DSS Level 1 v4.0.1 certification. This renewal demonstrates our continued commitment to maintaining the highest standards of payment card data security.

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