Trust Center
Welcome to AlertMedia's Trust Center.
The AlertMedia Trust Center is a centralized hub designed to provide transparency into our security, compliance, and privacy practices. At AlertMedia, safeguarding customer data and ensuring the highest levels of security are our top priorities. Our Trust Center serves as a resource for customers, partners, and stakeholders to understand how we protect data, adhere to industry regulations, and maintain robust security measures.
Our compliance framework aligns with global standards such as SOC 2, ISO 27001, ensuring that our security and privacy measures meet rigorous industry requirements. Additionally, we prioritize data privacy, providing clear policies on data handling, user rights, and third-party vendor management.
Through continuous improvement, regular security updates, and proactive risk management, AlertMedia remains committed to delivering a secure and reliable platform. Our Trust Center is a testament to our unwavering dedication to trust, security, and compliance.
Documents
- Can you explain how customer can detect and mitigate outputs generated by the model that are either (a) biased, (b) wrong, or (c) unclear/confusing. Particularly in regard to outputs that would be delivered to our external customers.
- Is the AI Model White Box or Black Box? White Box: refers to artificial intelligence systems, particularly machine learning models, whose internal operations and decision-making processes are transparent and easily understandable to humans, allowing for clear interpretation and verification. Black Box: Lack Transparency, Complex , no option to see decisions that drive the conclusion.
- For what Specific task(s) or purpose(s) is the AI System used?
- Is the Large Language Model Offering a Chatbot?
- Does AlertMedia's SaaS offering include Large Language (LL)?
Trust Center Policy Updates
AlertMedia regularly reviews and updates its security, privacy, and compliance policies to ensure alignment with evolving regulatory requirements, industry standards, and our internal governance practices. Recent updates have been published to reflect enhancements to our control environment and documentation clarity.
We encourage customers and partners to review the latest versions of our policies available in the Trust Center.
Security Incident update: AlertMedia is not affected by F5 Vulnerability.
AlertMedia has reviewed the recent security incident affecting F5 products. AlertMedia does not use F5 products in its infrastructure or operations and therefore is not impacted by this vulnerability.
2025 SOC 2 Type 2 Report Now Available
We’re excited to announce that AlertMedia’s 2025 SOC 2 Type 2 Report is now available in the AlertMedia Trust Center. The report is accessible to authorized users under NDA.
👉🏼 Visit trust.alertmedia.com to request access, view, or download the report.
Security Notice: No Impact from SharePoint Vulnerability (CVE-2025-53770)
Microsoft recently disclosed a critical vulnerability affecting on-premises SharePoint Server installations (CVE-2025-53770), currently under active exploitation.
AlertMedia is NOT impacted.
We continue to actively monitor the situation and maintain strict security controls to protect customer data.
If you need additional details or have further questions, please reach out to your Customer Support Manager (CSM)