Salesforce Commerce Cloud

Unify B2C and B2B Commerce on Salesforce Commerce Cloud

Launch fast, personalize at scale, and grow revenue across digital storefronts, marketplaces, and B2B accounts — all on a single, AI-powered commerce platform.

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Product Overview

One Commerce Platform for Every Buyer

Salesforce Commerce Cloud powers digital storefronts for both consumer brands and B2B distributors. With pre-built integrations to Service Cloud, Marketing Cloud, and Order Management, your shoppers get personalized merchandising, seamless checkout, and consistent post-purchase service — all backed by Einstein AI for product recommendations and search.

Salesforce Sales Cloud Dashboard
Key Features

Key Commerce Cloud Features

Everything you need to launch, run, and grow modern digital commerce.

B2C Storefronts

Mobile-first, AI-personalized consumer shopping experiences out of the box.

B2B Commerce

Account-based pricing, quoting, reorders, and self-service for distributors and resellers.

Einstein Recommendations

AI-driven product recommendations, search, and merchandising.

Order Management (OMS)

Distributed order orchestration, inventory visibility, and store fulfillment.

Headless & Composable

API-first architecture with PWA Kit for custom frontends and faster innovation.

Commerce Page Designer

Drag-and-drop merchandising for non-technical marketers and merchandisers.

Benefits & Use Cases

Commerce Outcomes That Drive Growth

Commerce Cloud customers see faster launches, higher conversion, and improved AOV.

01

Faster Time-to-Launch

Pre-built reference architecture cuts new storefront rollout to weeks, not quarters.

02

Higher Conversion Rates

AI recommendations and personalized search lift conversion and revenue per visitor.

03

Increased Average Order Value

Smart bundling, upsell, and cross-sell driven by Einstein.

04

Omnichannel Order Fulfillment

Buy online / pickup in store, ship from store, and split shipments handled centrally.

05

Connected Service Experience

Order, return, and refund context flows directly to Service Cloud agents.

06

Global, Multi-Site Ready

Multi-region, multi-currency, multi-language storefronts on a single platform.

Ready to Launch a Modern Digital Storefront?

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We're glad to discuss your Commerce Cloud needs. Please contact us using the details below, or send us a message.

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