The WayFinding^TM Experience. Know What's Next.

The WayFinding experience is powered by 24/7 doctors and agentic AI that helps Members understand symptoms, schedule care, and know what to do next—remembering history and context over time.

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Members can Just Ask Transcarentᵀᴹ

Instantly find answers

Our AI Care Assistant provides accurate, personalized answers to health and benefits questions—customized to an employer’s benefits and plan design —learning from past interactions to recommend the next best step.

Take the next step

Symptom checking helps Members understand what to do next, with doctors and nurses providing trusted guidance, follow-up, and our virtual expert medical opinions from 2nd.MD.

Get care

Our Members get care on their terms. Intelligent scheduling finds high-quality, in-network options and books visits for them—from 24/7 chat-based care and same-day video visits with board-certified physicians to virtual mental health therapy or in-person care.

WayFinding platform in action

See how Transcarent turns questions into action and to resolution—guiding next steps, scheduling care, and following through—all in One Place^TM.

Personalized care navigation with AI + human support.
Symptom checking, physician access and appointment scheduling.
Reduces complexity and improves scheduling and coordination across care options.

Watch a deeper dive into how our AI-first experience works.

What Members say about the WayFinding experience

“This service is unlike any other. I felt heard and my medical concerns were addressed with empathy. I was able to get quick answers and felt so much more at ease after speaking to a doctor. Transcarent is doing an excellent job in changing healthcare.”

Transcarent Member

“I love how easy Transcarent makes it to find providers and chat with doctors virtually any time of day or night!”

Transcarent Member

“I really appreciate the program, the people, the app, and the professionals at Transcarent.”

Transcarent Member

Member experience, results may vary.

A Care Experience that goes beyond the visit

An example of how the WayFinding platform gets people where they need to be on their health and care journey.

Ask the AI Care Assistant

Kara is on vacation and notices some mild wheezing. She opens her app and asks the AI Care Assistant, “I think my asthma is flaring up and I don’t have my inhaler. What should I do?”

Instant guidance

The AI Care Assistant helps Kara assess her symptoms and understand what to do next. It evaluates urgency, remembers that she prefers virtual care and guides her to connect with a clinician through on-demand chat.

Start a visit immediately

Within minutes, Kara completes an intake with specific questions related to her concern and is connected to a board-certified clinician who further evaluates her symptoms.

Kara gets back to enjoying life

Within hours, Kara has answers, treatment, and relief, without having to find or wait for an office visit or navigate multiple services. Being away from home shouldn’t mean that she doesn’t have access to health and care.

Clinician care

Following evidence-based guidelines, the clinician confirms this is likely an asthma flare-up, reviews her medication and history, and electronically sends a prescription for an inhaler to a local pharmacy.

Simple access to your everyday care needs

On-demand virtual care and a suite of digital tools keep each Member empowered and informed—all in One Place.

The Transcarent care team

Your AI Care Assistant

Tools and resources

Virtual primary care

Complementary Care Experiences

Achieve better outcomes, lower total cost of care, and higher employee satisfaction with comprehensive Transcarent Care Experiences.

Surgery Care

Cancer Care

Weight Health

Pharmacy Care

2nd.MD

Setting new standards for quality and value

Of inquiries resolved by AI Care Assistant.

Improved treatment plans through expert medical opinions.

Reduction in avoidable emergency room and urgent care visits.

^{Based on internal analysis of Transcarent Members using WayFinding and associated programs. Individual results may vary.}

Just Ask Transcarent. We'll get you there.

WayFinding experience learns what you need and guides you where you need to go.

It is the first practical use of agentic AI and human support across benefits navigation, clinical guidance, and care delivery, with compassionate clinicians always a tap away.

Our Members get instant answers tailored to their plan, personalized recommendations for their next best step, and seamless access to virtual care, exactly when they need it. AI agents schedule in-person and virtual care, while follow-ups and reminders support adherence.

Explore more on WayFinding platform