🔐 SSL Monitoring
Q: What does TrackSSL monitor?
A: TrackSSL monitors SSL certificates for expiration, configuration issues, and changes like when a certificate is renewed by automation.
Q: Does TrackSSL monitor my domain expiration?
A: We only monitor certificate expiration at this time, but we are considering support for domain name expiration. Let us know if this feature would be useful to you.
Q: How often are certificates checked?
A: All SSL certificates are checked approximately every 6 hours.
Q: Can I monitor internal certificates that are not publicly accessible?
A: Yes. You can deploy a private monitoring agent (Docker or Windows binary) to monitor internal certificates.
Q: What port does TrackSSL use to check certificates?
A: By default it will check port 443 but if you need to use another port simply append your hostname or IP address with :port. For example, ldap.mycompany.com:636.
Q: Will monitoring generate traffic to my domains?
A: Yes, but extremely minimal traffic. Typically less than 10 HTTP requests per day per domain. We only request the certificate and nothing more.
⚙️ Features and Configuration
Q: Can I get alerts via Slack or Teams instead of email?
A: Yes. Notifications can be sent to Slack, Microsoft Teams, or email. You can toggle each method on/off per preference. If you have other notification needs, you can use Webhooks to send to a no-code tool like Zapier for integration with other services.
Q: Can I disable email notifications?
A: Yes. Go to the Notifications settings and uncheck “Email Notifications Enabled.” Other notification channels will still be operational.
Q: Is it possible to bulk import domains?
A: Yes. You can paste a list of domains (one per line) from a file or CSV in order to import in bulk. Or, use the API to automate creation.
Q: Can I categorize domains or assign metadata?
A: Tagging support is under consideration, but not currently available in the UI or API.
👥 Users and Access Control
Q: Can multiple users manage the same account?
A: Not yet. Multi-user support is under development. Currently, one login per account.
Q: Can I add team members?
A: For now, you must share the single login or wait for multi-user support.
💳 Billing and Plans
Q: What are the available plans?
A: See the pricing page for our current plans. There are options from Starter to Enterprise but if you have custom requirements, please reach out to us.
Q: Can I pay annually instead of monthly?
A: Yes, and annual plans come with a discount! You can upgrade to annual from the Billing page in your account.
Q: Can I pay by invoice or PO instead of credit card?
A: Yes, for annual subscriptions you can pay by PO and invoice, just reach out to support and we can send you a quote.
Q: Do you offer custom plans?
A: Yes. Custom plans for high-volume monitoring are available upon request. Just let us know which plan features you need and how many certificates you need to monitor.
💬 Trials and Demos
Q: Is there a free trial?
A: Yes. 14-day trials are available upon request to support and can be extended or customized.
Q: Can I try enterprise features during a trial?
A: Yes. You can request a trial of any plan including private certificate monitoring.
📄 Invoices & Account Management
Q: I received an incorrect invoice or want to change billing email. What do I do?
A: Contact support. They can void invoices or update your billing details.
Q: How do I cancel my subscription?
A: Use the “Cancel Subscription” button. If that fails, contact support to cancel manually.
Q: Can I change the email where invoices are sent?
A: Yes, support can update the invoice recipient email for your account.
🛠 Troubleshooting
Q: I’m not receiving notification emails. Why?
A: Check your spam folder verify email configuration. Emails for expiration notices will come from [email protected] and emails for certificate changes will come from [email protected].
Q: My cert shows “Error” or “Unable to connect.” Why?
A: This may be due to network or firewall blocking. Ensure TrackSSL monitoring IPs are whitelisted (see whitelisting).
Q: Why does the TrackSSL agent show a 403 error?
A: Ensure environment variables are correctly set and your tokens (API key and Agent token) are properly set.
💡 Advanced Use Cases
Q: Can I monitor wildcard certificates?
A: Yes, wildcard certs are fully supported. You can simply specify one of the hostnames that will return the wildcard cert and it will be monitored like any other.
Q: Do you support API integration?
A: Yes we do! Please see the API help page for the full API docs.
Q: Can I get a public status page for my SSL monitoring?
A: Not currently, but StatusGator (our sister product) offers public-facing status pages.