Where healthcare
teams go to engage
their patients.
Empowering you with omnichannel workflows in one AI-powered solution that delivers a safe, smooth patient experience.
For more than a decade, Total.Care has helped care teams deliver accurate, timely, and compassionate communication at scale.
Stop letting complexity impact patient care.
Fragmented patient support via phones, texts, and outdated systems creates clinical team burnout and traps key information in silos.
Total.Care delivers a single, compliant engine for every interaction, eliminating the risk and burden of legacy solutions.
Core Solution
The result: a connected
patient experience,
end to end.
One connected communication experience
Fragmented systems force care teams to juggle phones, messages, and outdated tools, causing lost context and repeated patient conversations.
Total.Care connects every patient interaction into a single, secure experience, ensuring communication is routed with clinical intent and nothing gets missed.
Complete context and accountability
Every call, message, voicemail, and follow-up is captured and documented in real time, giving care teams the full picture at the moment it matters.
Interactions are auditable, informed by patient context, and easy to review, reducing risk while improving continuity and consistency across teams.
Insight that improves access and performance
Communication data should do more than exist. It should guide better decisions.
Built-in reporting turns patient interactions into clear insight, helping leaders understand access, response times, and team performance without manual spreadsheets or guesswork.
The result is a smoother patient journey, fewer manual handoffs, and more time for your staff to focus on care, not systems.
Drive engagement, reduce administrative load.
Flexible channels: Adapt outreach to fit patient needs and communication preferences via compliant messaging.
Ease of management: Update and manage patient routing and engagement quickly, without IT tickets or downtime.
Reduce after-hours calls with proactive outreach: Automatically check-in on high-risk patients with care assessments and surveys via secure channels.
Clinical guidance: Support clinical decision-making with patient insights along every touchpoint.
AI in Healthcare
Intelligent data to power safe clinical decisions.
Total.Care uses intelligence to enhance workflow, reduce documentation risk, and deliver critical insights, so your team can focus on hands-on care.
Intelligent routing and deflection
Flags and routes high-priority calls (e.g., patient distress or urgent intent) to the correct specialist or clinical queue immediately, ensuring safe patient flow.
Use AI to handle non-appointment queries or route them to self-service channels, freeing up your team to handle higher priority interactions.
Automatic documentation and transcription
Improve documentation accuracy. The solution instantly generates compliant notes and summaries for patient records, mitigating legal and compliance risk.
Automated quality assurance
Automatically review and score 100% of calls based on predefined criteria, ensuring consistency in training and compliance across all patient interactions.