Refund Policy

Customers who purchase a Toolszu Creator Pro subscription can request a refund if they are not satisfied with the selected plan or service quality. We strongly recommend reviewing this refund policy before making a purchase.

At Toolszu.com, we are committed to providing the best experience with Toolszu Creator. However, if you are unsatisfied with your purchase, you may be eligible for a refund under the following conditions.

1. Refund Eligibility

The plan that a user is returning must have a major proportion of queries unused to claim a refund.

2. Plan Specifics

Annual & Lifetime Plan

Refund requests for annual and lifetime plans will be reviewed on a case-by-case basis. The refund is only applicable if a significant portion of the plan remains unused.

Quarterly Plan

Quarterly subscription plans are non-refundable under any circumstances. Please ensure that the quarterly plan suits your needs before making the purchase.

3. Plan Downgrade & Free Plan Transition

If users downgrade their plan or switch to the free plan, their biolinks customization will be affected. Users should carefully consider this before making any changes to their subscription.

4. Refund Process

If you comply with our refund policy, you can request a refund for your purchased plan by using the Contact Us form on Toolszu.com. Our customer service team will review your request and reach out via email as soon as possible.

The refund request will be assessed to determine the proportion of the plan that remains unused. All financial transactions are handled by Web Hub. Once the evaluation is complete, we will notify you of the status of your request. If approved, the refund will be processed within 5–7 working days.

5. Non-Refundable Cases

Refunds cannot be claimed in the following cases:

• No refunds are issued for special offers and discounted plans.
• Quarterly plans are non-refundable.
• Non-renewable plans are not eligible for refunds.
• Add-ons purchased separately are non-refundable.