Service Level Agreement

Updated: December 16th, 2025

TinyFrog Technologies is pleased to support its WordPress Secured Hosting & Maintenance service with this Service Level Agreement (“SLA”). This SLA is incorporated into Client’s Agreement and made a part of it. Terms not defined in this SLA have the definitions set out in the Agreement. While we will not modify this SLA arbitrarily, we may do so from time-to-time. Should we make a material change to this SLA, we shall notify Client (e.g. by email). The notification will set out the effective date of any changes. It is important that Client review the SLA completely.

Secured Hosting Service Availability 

TinyFrog Technologies will provide hosting service availability of 99.95% (“Service Availability”), calculated on a calendar month basis. The Service Availability will be calculated as follows:

[Total number of minutes Service is available in a calendar month DIVIDED BY

(Total number of minutes in a calendar month LESS Excused Downtime)]

Excused Downtime

“Excused Downtime” means:

1. Downtime caused by a non-standard environment, Client machine access, Client’s violation of the Agreement, Client authored code or changes to the Site or Services by parties other than TinyFrog Technologies, or use that exceeds Client’s plan capacity (e.g. visitors that exceed the limit for the Client’s plan);
2. Scheduled Server Maintenance. Server maintenance window is Monday through Sunday, 8:00 pm PST to 2:00 am PST. During the server maintenance window, downtime can occur for a few minutes on the server.
3. Emergency Server Maintenance (e.g. in order to apply a patch to address a security vulnerability); and
4. Force Majeure events.

WordPress Maintenance

For Clients enrolled in TinyFrog’s Website Maintenance & Hosting services, we provide ongoing WordPress maintenance on a scheduled, monthly basis. Our maintenance service includes updating plugins and themes to the latest stable versions.

Updates may be performed more frequently if a critical security issue, vulnerability, or performance concern is identified.

WordPress Core updates are completed several weeks after a core release, following our internal testing process, and are implemented through WP Engine servers.

At times, TinyFrog may request plugin or theme license information from the Client. Delays in providing this information may affect the maintenance schedule.

Contacting Us

If you have questions regarding this SLA, please contact us using the information below:

TinyFrog Technologies
4455 Murphy Canyon Rd, Suite 100
San Diego, CA 92123
United States

Phone:
619-202-7542