Hello 👋
I’m TIA ROSS
technocrat | knowledge systems architect | AI-driven strategist
I build enterprise knowledge systems that make information findable, governable, and ready for whatever comes next, including AI.
With 25 years inside financial services, legal, and regulated enterprise environments, I specialize in the unglamorous but critical work that determines whether your knowledge infrastructure holds up under scale, compliance scrutiny, and organizational change. Information architecture. Taxonomy design. SharePoint and AEM platform development. Governance frameworks. The structural layer most organizations skip until something breaks.
I’m currently expanding into AI-enabled knowledge systems, specifically the retrieval-ready content structures, metadata design, and governance frameworks that make AI outputs trustworthy in high-stakes environments.
Available for full-time remote roles and select consulting engagements.
Let’s talk about how I can impact your team
Connect with me
tia@tiaross.slmail.me
Enterprise-Ready Expertise
🏛️
Information Architecture & Knowledge Systems
🛠️
SharePoint & AEM Platform Development
📋
Content Governance & Lifecycle Management
📌
Project & Program Management
🤖
AI-Enabled Knowledge Workflows
⚡
Workflow Automation
✍️
Technical Editing & Content Clarity
What I Do
Enterprise knowledge systems fail for one reason more than any other: nobody built the foundation.
I build the foundation.
That means coming into environments where content is fragmented, redundant, unclear, ungoverned, or living in the wrong places, and turning it into well-written content within structured, navigable systems that people actually use. My work spans the full lifecycle, from initial architecture and platform development through governance design, contributor training, and long-term maintenance planning.
I work across SharePoint, Adobe Experience Manager, ServiceNow, Confluence, and Drupal. I design taxonomy and metadata frameworks from scratch. I build custom SharePoint solutions using JSON and JavaScript. I train the humans who have to live inside the systems I build. And I manage the projects that bring all of it across the finish line.
What makes my work different from most knowledge architects is where I’ve done it. Financial services. BigLaw. Government. Environments where the cost of getting it wrong isn’t just operational, it’s regulatory. That constraint makes you precise in ways that are hard to learn anywhere else.
📊 CORE CAPABILITIES
🏛️ Information Architecture & Knowledge Systems
Taxonomy and metadata design, content modeling, knowledge base architecture, findability optimization, governance frameworks, and lifecycle controls for enterprise and regulated environments.
🛠️ SharePoint & AEM Platform Development
End-to-end platform builds including site architecture, custom web part development via JavaScript and JSON scripting, UX design, content structure, and ongoing governance. Experienced in SharePoint Modern SPFx and Adobe Experience Manager Sites, Assets, and Guides.
📋 Content Governance & Lifecycle Management
📌 Project & Program Management
Cross-functional project management for enterprise knowledge and content platform initiatives. Experienced managing concurrent projects with multiple stakeholder groups in regulated, compliance-driven environments.
🤖 AI-Enabled Knowledge Workflows
AI-assisted taxonomy development, content generation for structured knowledge environments, and governance frameworks designed for retrieval-augmented generation. Currently building toward AI knowledge systems architecture for regulated industries.
✍️ Technical Editing & Content Clarity
The ability to take convoluted, fragmented, or overly technical content and make it clear, accurate, and usable is a distinct skill most knowledge architects don’t have. I do. I’ve edited everything from legal documents and DOE publications to enterprise procurement documentation and compliance materials, applying plain language standards, accessibility requirements, and editorial precision to content that has to hold up under regulatory scrutiny. This capability is embedded in everything I build, not offered as a standalone service.
⚡ Workflow Automation
Low-code automation design using Power Automate, Airtable, and Zapier to streamline publishing workflows, approval routing, intake processes, and lifecycle management.
🌟 SELECTED WORK
MYGPS—Procurement Knowledge Platform
BU Requester—Procurement Self-Service Platform
75,000-File Migration
Fidelity Investments
Led a regulated legacy content migration under a tight timeline with one significant complication: I had never used Power Automate before. Taught myself the platform on the spot, wrote the migration script from scratch, and executed the full migration. When an administrative overight required a complete redo, I ran the entire process a second time, maintaining metadata accuracy, compliance integrity, and lifecycle controls throughout both passes.
Outcome: Clean, governed content library with standardized metadata and retention schedules, eliminating duplication and improving content integrity across the procurement knowledge ecosystem. The migration also produced a reusable Power Automate framework now available for future lifecycle operations.
Enterprise Knowledge System Prototype
Senior Capstone — University of Wisconsin–Milwaukee
Designed a functional enterprise knowledge system prototype integrating database logic, web architecture, and content modeling to demonstrate optimized process flows, interoperability, and lifecycle governance.
Get to Know Me
About
I came up through 14 years at a major civil law firm managing hundreds of thousands of legal documents across 20 offices. I recovered corrupt files using digital forensics. I built knowledge systems for nonprofit organizations using whatever platform they had. I ran an independent consulting practice for 25 years serving enterprise, legal, and nonprofit clients. I built an editorial agency that supported 800+ manuscripts for the Big 5.
None of that was a straight line. But all of it pointed toward the same thing: I’m the person you bring in when information is a mess and you need someone who can build a system that lasts.
I’m based in Arlington, Texas. I work remotely. I’m available for full-time roles and select consulting engagements in enterprise knowledge architecture, AI-enabled content systems, and information governance.
I don’t wait for the training. I build the thing and learn what I need to learn to build it right.
For professional services clients, I apply that same approach to AI-enabled marketing and content operations—building scalable content pipelines, automating client intake workflows, and designing knowledge systems and client-facing wikis that turn complex information into self-service resources.
Eligible for government security clearance.
5 Low-Code Automations Every Content Team Should Implement
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The New Role of Human Editors in an AI-Driven Enterprise
AI has permanently reshaped content creation inside modern enterprises. Automation now drafts knowledge articles, answers employee questions, routes requests, summarizes documents, and even produces first-pass versions of complex content. But contrary to popular...
FOIA-Proofing Your Content Systems: Practical IA for Public-Sector Organizations
FOIA requests aren’t a technical problem—they’re an information architecture problem. When public-sector organizations struggle to fulfill requests on time, accurately, or without risk, the root issue is almost always the same: their content systems were never...
Beyond Email: Fixing the Broken Internal Workflows That Slow Down Government and Enterprise Teams Alike
Email was never designed to be a workflow system, yet it has quietly become the default operating model inside government agencies and enterprise organizations. Approvals, decisions, document versions, and task assignments all drift into inboxes where they become...
The Stack Behind the Strategy
⚙️ Tools & Platforms
Strategic tools selected for scale, automation, and interoperability
| Domain | Primary Tools |
|---|---|
| Content Systems | AEM, SharePoint, Confluence, ServiceNow, WordPress, Drupal |
| Automation | Power Automate, Airtable, Zapier, Adobe Workfront |
| Development & Deployment | Astro, Netlify, GitHub, Cloudflare |
| Design & UX | Figma, Miro, Lucidchart |
| Analytics & Reporting | Power BI, Excel (Advanced) |
| Project Management | Jira, Planview PPM Pro, ClickUp, Project |
| Gen AI | Claude, ChatGPT, Jasper, Perplexity, Gemini, Copilot, Gamma |
| Customer Relationship Managers | Salesforce, Monday, Pipedrive, Hubspot, Zoho, FreshSales |
Credentials That Back the Work
🎓 Education & Training
B.S. in Information Science & Technology—Summa Cum Laude
University of Wisconsin–Milwaukee
-
Senior Capstone: Developed fully functional information system prototype with web application and database integration
-
Focus areas: System analysis, project management, database design, web app development
-
Tools: Microsoft Project, dynamic web frameworks, stakeholder-driven UX research
A.A.S. in Computer Information Technology, with highest honors
Dallas College
-
Focus areas: System analysis, network engineering, database programming, software programming, website design and development, web analytics, project management software
A.A. in General Studies
University of Phoenix
-
Focus area: Technical writing
🏅 Certifications & Specialized Training
Generative AI – Databricks
Salesforce Certified Associate
Software Programming / Development – El Centro College, Dallas, TX
Oracle Associate – Database Programming – El Centro College, Dallas, TX
Digital Forensics – University of Texas at Arlington
Google Analytics – Google
Adobe Analytics – Lynda.com
Search Engine Optimization – Moz
Project Management – Western Michigan University, Kalamazoo, MI
Content Strategy – Northwestern University, Evanston, IL
Need a Systems Thinker on Your Team?
Whether you’re migrating thousands of assets into AEM, untangling legacy workflows, or launching a content-heavy platform from scratch—I’m the person who brings structure, clarity, and execution. Let’s talk about how I can help you build systems that scale.
Testimonials
What People Say
Fidelity – FTS Outstanding Contributors Award
“Makes It Happen”
“Tia Ross has demonstrated exceptional perseverance and problem-solving skills in leading the Procurement MyGPS content buildout, overcoming significant technical and logistical hurdles to ensure the project’s success…Despite working within an evolving project scope, Tia has remained steadfast, adaptable, and solutions-focused—embodying what it truly means to “Make It Happen.””
Get In Touch
Whether you’re migrating thousands of assets into AEM, untangling a legacy content architecture, or building the knowledge infrastructure your AI initiative actually needs, let’s talk.
Connect With Me
tia@tiaross.slmail.me
Location
Dallas/Fort Worth, TX • US