{"id":6002,"date":"2024-02-28T06:30:15","date_gmt":"2024-02-28T06:30:15","guid":{"rendered":"https:\/\/thirdreality.com\/?page_id=6002"},"modified":"2026-04-01T08:53:55","modified_gmt":"2026-04-01T08:53:55","slug":"faq-help-center","status":"publish","type":"page","link":"https:\/\/thirdreality.com\/faq-help-center\/","title":{"rendered":"FAQ &#038; Help Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6002\" class=\"elementor elementor-6002\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b066a5 e-flex e-con-boxed e-con e-parent\" data-id=\"2b066a5\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f96701 elementor-widget elementor-widget-html\" data-id=\"3f96701\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\n    .elementor-widget-heading .elementor-heading-title{\n        color: #333;\n    }\n\t.tab{\n\t\tcursor: pointer;\n\t\tcolor: #333;\n\t\tborder: 1px solid #666;\n\t\tpadding: 13px 30px;\n\t\tborder-radius: 999px;\n\t\ttransition: .3s;\n\t}\n\t\n\t.tab:hover,.tabActive{\n\t\tborder: 1px solid #3A66E1;\n\t}\t\n    \n    .tab .elementor-heading-title{\n        transition: .3s;\n    }\n\t.tab:hover .elementor-heading-title,.tabActive .elementor-heading-title{\n\t    transition: .3s;\n\t\tcolor: #3A66E1;\n\t}\t\n\t.tabCon{\n\t    display: none;\n\t}\n\t@media (max-width:767px){\n    \t.tabCon{\n    \t    display: none;\n    \t}\n    \t.tabCon .e-con-inner>div>.elementor-widget-image-box .elementor-image-box-wrapper{\n    \t    display: flex;\n    \t    gap: 10px;\n    \t}\n\t}\n\n\t.tabConShow{\n\t\tdisplay: flex;\n\t}\n\t.faq .uc-heading{\n\t    position: relative;\n\t}\n\t.faq .uc-heading::after{\n\t    content:\"\";\n\t    position: absolute;\n\t    left: 15px;\n\t    top: 20px;\n\t    width: 30px;\n\t    height: 30px;\n\t    background-size: contain;\n\t    background-image: url('\/wp-content\/uploads\/2024\/03\/faq.svg');\n\t}\n<\/style>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a97d60e e-flex e-con-boxed e-con e-parent\" data-id=\"a97d60e\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a95b4d4 tab elementor-widget elementor-widget-heading\" data-id=\"a95b4d4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Getting started<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35addea tab elementor-widget elementor-widget-heading\" data-id=\"35addea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Logistics issues<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-387da26 tab tabActive elementor-widget elementor-widget-heading\" data-id=\"387da26\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Water Leak Sensor<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1850c06 tab elementor-widget elementor-widget-heading\" data-id=\"1850c06\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Door & Window Sensor<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6d3a80 tab elementor-widget elementor-widget-heading\" data-id=\"d6d3a80\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Motion Sensor<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7cc86c tab elementor-widget elementor-widget-heading\" data-id=\"f7cc86c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Temperature and Humidity Sensor<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-840e962 tab elementor-widget elementor-widget-heading\" data-id=\"840e962\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Garage Door Tilt sensor<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08232d8 tab elementor-widget elementor-widget-heading\" data-id=\"08232d8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Smart Blind<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35ff494 tab elementor-widget elementor-widget-heading\" data-id=\"35ff494\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Hub<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a01308 tab elementor-widget elementor-widget-heading\" data-id=\"3a01308\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Smart Plug<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab66ed8 tab elementor-widget elementor-widget-heading\" data-id=\"ab66ed8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Smart Switch Gen3<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9448279 tab elementor-widget elementor-widget-heading\" data-id=\"9448279\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Smart Color Night Light<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1895d66 faq e-flex e-con-boxed e-con e-parent\" data-id=\"1895d66\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7f18621 e-con-full tabCon e-flex e-con e-child\" data-id=\"7f18621\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa9295d elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"aa9295d\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Icon Accordion -->\n\t\t<link id='font-awesome-css' href='https:\/\/thirdreality.com\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome5\/css\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/thirdreality.com\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome5\/css\/fontawesome-v4-shims.css' type='text\/css' rel='stylesheet' >\n\n\t\t\t<style type=\"text\/css\">\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_aa9295d *{\n\tbox-sizing: border-box;\n}\n#uc_uc_icon_accordion_elementor_aa9295d .uc_container .uc-heading\n{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n#uc_uc_icon_accordion_elementor_aa9295d .uc_container .uc-heading span.bbb\n{\n\tdisplay:block;\n\t\n}\n#uc_uc_icon_accordion_elementor_aa9295d .uc_ac_box.uc-item-active span.uc_dactive\n{\n\tdisplay:none;\n}\n#uc_uc_icon_accordion_elementor_aa9295d .uc_ac_box:not(.uc-item-active) span.uc_active\n{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d .ue_icon_holder,\n#uc_uc_icon_accordion_elementor_aa9295d .ue_icon_spacing\n{\n  flex-grow:0;\n  flex-shrink:0; \n}\n#uc_uc_icon_accordion_elementor_aa9295d .uc_content{\n\tdisplay: none;\n}\n#uc_uc_icon_accordion_elementor_aa9295d .ue_icon\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d .ue_icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d .ue_expand_inside\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d .ue_expand_inside svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d .ue_expand,\n#uc_uc_icon_accordion_elementor_aa9295d .ue_expand_spacing\n{\n  flex-grow:0;\n  flex-shrink:0;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d .ue_title\n{\n  flex-grow:1;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d .uc_ac_box:last-child\n{\n  margin-bottom:0px;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d .uc_ac_box\n{\n  overflow:hidden;\n}\n#uc_uc_icon_accordion_elementor_aa9295d_item1 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d_item1 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_aa9295d_item2 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d_item2 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_aa9295d_item3 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d_item3 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_aa9295d_item4 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d_item4 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_aa9295d_item5 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_aa9295d_item5 .ue-heading\n{\n  background-color:;\n}\n\n\n<\/style>\n\n\t\t\t<div class=\"uc_material_accordion \" id=\"uc_uc_icon_accordion_elementor_aa9295d\" data-name=\"\" data-closeothers=\"true\" >\n    \t<div class=\"uc_container\">\n            \n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Can RealityAdapter connect with a 5GHz Wi-Fi network?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li><p>No, RealityAdapter only supports 2.4GHz Wi-Fi channels. Most 5 GHz Wi-Fi routers also support 2.4 GHz, during RealityAdapter installation make sure to specify a network that supports 2.4GHz channels.<\/p><\/li><\/ol>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Can I use Third Reality devices with Samsung SmartThings?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Yes, follow this procedure. (Note: RealitySwitch has been officially supported by Smartthings. There is no need to use handler as suggested before)<\/p><ol><li>Login to the SmartThings App and bind the hub. You can reference the SmartThings manual about binding steps.<\/li><li>If you use the SmartThings App 2015, select \" add a thing\" to get RealitySwitch\/ RealitySwitch Plus set up. If you use SmartThings App 2018, select \"Add device\" --&gt; \" Switch\/Dimmer\"--&gt; \"GE Zigbee\" to get RealitySwitch\/ RealitySwitch Plus set up.<\/li><\/ol><p>The blue LED light of RealitySwitch\/ RealitySwitch Plus is fast blinking, indicating that it is in pairing mode.<\/p><p>* Smartthings currently has two edition App: App 2015 and 2018. We will suggest you use App 2018 with your Samsung account for a more stable connection.<\/p><p>Watch our YouTube channel if you need additional help of pairing with RealitySwitch with a SmartThings hub<\/p><p>https:\/\/www.youtube.com\/watch?v=IbI845j6Yl4<\/p><p>https:\/\/www.youtube.com\/watch?v=0Sh1ra8Ev9w<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How do I use Third Reality devices with a Wink hub?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>Login to the Wink App and pair the hub. You can reference the Wink manual about pairing steps.<\/li><li>You will need to set RealitySwitch\/ RealitySwitch Plus as \u201cLighting\u201d \u2192 \u201cLights\u201d \u2192 \u201cGeneric Zigbee Light Blub\u201din Wink App.<\/li><\/ol><p>The blue LED light of RealitySwitch\/ RealitySwitch Plus should be blinking fast, indicating that it is in pairing mode.<\/p><ol start=\"3\"><li>Click \"CONNECT NOW\" until \"SUCCESS\" appears.<\/li><\/ol><p>RealitySwitch LED should stop flashing when connected to Wink successfully.<\/p><p>* Wink hub must requires to be located at least 15 feet away from any other Wi-Fi devices, please refer to Wink FAQ for details.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">What can I do if RealitySwitch does not respond even if I have used a new battery?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Take out battery. Press the front button a few times to drain power inside circuit board. Then put back battery and try again.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Where can I find a device install video?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>You can find Third Reality device installation videos on YouTube.<\/p><p>https:\/\/www.youtube.com\/@thirdrealitymarketing5204<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n        <\/div>\n<\/div>\n\t\t\t<!-- end Icon Accordion -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-528c036 e-con-full tabCon e-flex e-con e-child\" data-id=\"528c036\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea54b9 elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"4ea54b9\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Icon Accordion -->\n\n\t\t\t<style type=\"text\/css\">\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_4ea54b9 *{\n\tbox-sizing: border-box;\n}\n#uc_uc_icon_accordion_elementor_4ea54b9 .uc_container .uc-heading\n{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n#uc_uc_icon_accordion_elementor_4ea54b9 .uc_container .uc-heading span.bbb\n{\n\tdisplay:block;\n\t\n}\n#uc_uc_icon_accordion_elementor_4ea54b9 .uc_ac_box.uc-item-active span.uc_dactive\n{\n\tdisplay:none;\n}\n#uc_uc_icon_accordion_elementor_4ea54b9 .uc_ac_box:not(.uc-item-active) span.uc_active\n{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_4ea54b9 .ue_icon_holder,\n#uc_uc_icon_accordion_elementor_4ea54b9 .ue_icon_spacing\n{\n  flex-grow:0;\n  flex-shrink:0; \n}\n#uc_uc_icon_accordion_elementor_4ea54b9 .uc_content{\n\tdisplay: none;\n}\n#uc_uc_icon_accordion_elementor_4ea54b9 .ue_icon\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_4ea54b9 .ue_icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_4ea54b9 .ue_expand_inside\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n}\n\n#uc_uc_icon_accordion_elementor_4ea54b9 .ue_expand_inside svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_4ea54b9 .ue_expand,\n#uc_uc_icon_accordion_elementor_4ea54b9 .ue_expand_spacing\n{\n  flex-grow:0;\n  flex-shrink:0;\n}\n\n#uc_uc_icon_accordion_elementor_4ea54b9 .ue_title\n{\n  flex-grow:1;\n}\n\n#uc_uc_icon_accordion_elementor_4ea54b9 .uc_ac_box:last-child\n{\n  margin-bottom:0px;\n}\n\n#uc_uc_icon_accordion_elementor_4ea54b9 .uc_ac_box\n{\n  overflow:hidden;\n}\n#uc_uc_icon_accordion_elementor_4ea54b9_item1 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_4ea54b9_item1 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_4ea54b9_item2 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_4ea54b9_item2 .ue-heading\n{\n  background-color:;\n}\n\n\n<\/style>\n\n\t\t\t<div class=\"uc_material_accordion \" id=\"uc_uc_icon_accordion_elementor_4ea54b9\" data-name=\"\" data-closeothers=\"true\" >\n    \t<div class=\"uc_container\">\n            \n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">When will my order be shipped?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>It is estimated to be 8-22 days for the United States\/Canada, and 10-30 days for other countries. Some areas with unavailable zip codes will be notified by email.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How can I check the logistics and latest status of my order?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>You can check it on our official website homepage\u3010My\u3011\u2014<a href=\"https:\/\/3reality.com\/my-account\/orders\/\">\u3010Order\u3011<\/a> page.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n        <\/div>\n<\/div>\n\t\t\t<!-- end Icon Accordion -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-681809a e-con-full tabCon tabConShow e-flex e-con e-child\" data-id=\"681809a\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1c2d0e elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"b1c2d0e\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Icon Accordion -->\n\n\t\t\t<style type=\"text\/css\">\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_b1c2d0e *{\n\tbox-sizing: border-box;\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e .uc_container .uc-heading\n{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e .uc_container .uc-heading span.bbb\n{\n\tdisplay:block;\n\t\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e .uc_ac_box.uc-item-active span.uc_dactive\n{\n\tdisplay:none;\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e .uc_ac_box:not(.uc-item-active) span.uc_active\n{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e .ue_icon_holder,\n#uc_uc_icon_accordion_elementor_b1c2d0e .ue_icon_spacing\n{\n  flex-grow:0;\n  flex-shrink:0; \n}\n#uc_uc_icon_accordion_elementor_b1c2d0e .uc_content{\n\tdisplay: none;\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e .ue_icon\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e .ue_icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e .ue_expand_inside\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e .ue_expand_inside svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e .ue_expand,\n#uc_uc_icon_accordion_elementor_b1c2d0e .ue_expand_spacing\n{\n  flex-grow:0;\n  flex-shrink:0;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e .ue_title\n{\n  flex-grow:1;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e .uc_ac_box:last-child\n{\n  margin-bottom:0px;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e .uc_ac_box\n{\n  overflow:hidden;\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e_item1 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e_item1 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e_item2 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e_item2 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e_item3 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e_item3 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e_item4 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e_item4 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e_item5 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e_item5 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e_item6 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e_item6 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e_item7 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e_item7 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_b1c2d0e_item8 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_b1c2d0e_item8 .ue-heading\n{\n  background-color:;\n}\n\n\n<\/style>\n\n\t\t\t<div class=\"uc_material_accordion \" id=\"uc_uc_icon_accordion_elementor_b1c2d0e\" data-name=\"\" data-closeothers=\"true\" >\n    \t<div class=\"uc_container\">\n            \n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to set up the water leak sensor with a Third Reality hub?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>Power on the Third Reality hub.<\/li><li>Open the Third Reality app, turn on your phone and allow the Third Reality app to push notifications, login the app.<\/li><li>Tap \u201c+\u201dicon on the top right and follow the instructions to complete the setup.<\/li><li>Tap \u201cpair device\u201d, choose the water leak sensor, then remove the screws.<\/li><li>Open the back cover of the sensor and install 2 AAA batteries.<\/li><li>Press and hold the inside button for 3 sec until the red LED turns on. The LED will change to a fast -blinking blue light indicating that the sensor is now ready for setup.<\/li><li>Follow the instructions to complete the setup.<\/li><li>After setup completed, install the back cover with screws.<\/li><li>Tap the sensor icon to enter the detail page, turn on \u201cpush notification\u201d<\/li><li>You can also change the sensor name on this page.<\/li><li>Use a proper amount of water to test if it triggers the push notification properly.<\/li><\/ol><p>Video link:\u00a0<a class=\"external-link\" href=\"https:\/\/www.youtube.com\/watch?v=e0AzGHKbiA0\" rel=\"nofollow\"><u>https:\/\/www.youtube.com\/watch?v=e0AzGHKbiA0<\/u><\/a><\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Why can\u2019t I connect a water leak sensor to Amazon Echo?<br> I choose the Third Reality sensor because it works with ZigBee hubs.<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Amazon does not directly support the device type of water leak sensor while it supports motion and door sensors, that is why you can not pair it to your Echo, it can\u2019t be connected to an Echo device directly even when it has a built-in ZigBee hub. You can use a Third Reality hub, the Aeotec or SamrtThings hub in order to connect the water leak sensor. However, there is a \u201cbug\u201d in Echo V4, if you use it as your ZigBee hub, you can pair the water leak sensor as a motion sensor.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to set up routines for the water leak sensor in the Alexa app?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>When you have\u00a0a Third Reality\u00a0hub, you can have Alexa app\u00a0to discover the device:<\/p><p>In your Alexa app, go to Device tab, \u201c+\u201d sign, Add Device, you can\u00a0discover the devices\u00a0linked with Third Reality SKILL.<\/p><p>The device will show as a motion sensor instead of a water\u00a0leak sensor\u00a0in your Alexa app. This is due to Amazon does\u00a0not support water leak device type, but it does not block its\u00a0usage\u00a0either.<\/p><p>You can setup routine like motion on (which means the water leaks sensor detects water leak, or wet) to trigger alert.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to factory reset the water leak sensor?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>Remove the screws of the water leak sensor.<\/li><li>Long press the button inside thesensor, release the button when the red LED turns on. The LED will change to a fast-blinking blue light indicating that the sensor is now ready for setup.<\/li><\/ol><p>Video link:\u00a0<a class=\"external-link\" href=\"https:\/\/www.youtube.com\/watch?v=TtWFVxy91XQ\" rel=\"nofollow\"><u>https:\/\/www.youtube.com\/watch?v=TtWFVxy91XQ<\/u><\/a><\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Why is there no notification when the water leak sensor detects a leakage and the siren is triggered?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>Go to the water leak sensor details page in the Third Reality app, turn on \u201cPush notification\u201dswitch;<\/li><li>Go to \u201cNotifications\u201dsetting page on your phone, set your phone to receive notifications from Third Reality app.<\/li><\/ol><p>Video link:\u00a0<a class=\"external-link\" href=\"https:\/\/www.youtube.com\/watch?v=pkpMn5QAVDs\" rel=\"nofollow\"><u>https:\/\/www.youtube.com\/watch?v=pkpMn5QAVDs<\/u><\/a><\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Why can\u2019t connect water leak sensor to Amazon Echo Studio?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Amazon do\u00a0not directly support device type\u00a0of water\u00a0leak sensor, so\u00a0you can\u2019t pair it to Echo Studio. Motion and door sensor are\u00a0supported by Amazon.<\/p><p>However, there is a \u201cbug\u201d in Echo V4, if you use that as your ZigBee hub, you can pair the water\u00a0leak sensor as a motion sensor. Otherwise, you need to use other hub like\u00a0Aeotec or SamrtThings.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How do I put the water leak sensor into exclusion mode?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>Delete the device from your Hub.<\/li><li>\u00a0Open the battery cover and long press the small reset button inside the device, the LED indicator will flashes rapidly in blue, indicating it is in pairing mode and has been factory reset.<\/li><\/ol>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">I have 7 water leak detectors and 2 hubs, is there a simple way to move leak detectors to the other hub, or do I need to reset each leak detector then move?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <div id=\"main-content\" class=\"wiki-content\"><p>All water leak sensors need to be reset separately to be paired to a new hub.<\/p><\/div>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n        <\/div>\n<\/div>\n\t\t\t<!-- end Icon Accordion -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef409ce e-con-full tabCon e-flex e-con e-child\" data-id=\"ef409ce\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b4cc7e elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"7b4cc7e\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Icon Accordion -->\n\n\t\t\t<style type=\"text\/css\">\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_7b4cc7e *{\n\tbox-sizing: border-box;\n}\n#uc_uc_icon_accordion_elementor_7b4cc7e .uc_container .uc-heading\n{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n#uc_uc_icon_accordion_elementor_7b4cc7e .uc_container 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  \n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to pair the Door Sensor with the Third Reality Hub?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>Follow the instructions and get your compatible ZigBee hub set up.<\/li><li>Open back cover of the door sensor and install 2 AAA batteries.<\/li><li>Long press the inside button of the sensor until the red LED turns on, indicating it\u2019s in pairing mode.<\/li><li>Follow the instructions to pair it with the hub.<\/li><li>Install the back cover.<\/li><\/ol><p>Video link:\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=tFf-OiRSDcI\">https:\/\/www.youtube.com\/watch?v=tFf-OiRSDcI<\/a><\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">I have a SmartThings hub, do I need a special hub for the door sensor?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>Enable the SmartThings Skill inyour Alexa app and sign in to link your accounts on both platforms.<\/li><li>Go to Devices tabin your Alexa app and add devices\u00a0to\u00a0sync your devices\u00a0under SmartThings to Alexa: \u201c+\u201d icon(on the upper right corner)-&gt;Add Device-&gt;Other.<\/li><li>Create a routinefor the door sensor and light switches in your Alexa app,\u00a0you can use door open\/close to trigger things like light on\/off, or\u00a0you can set\u00a0an Alexa\u00a0\u201ccustom message\u201d\u00a0when the door sensor detects a door is opened.<\/li><\/ol>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Why can\u2019t my Echo discover the door sensor? It has a ZigBee hub built-in.<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>Reboot your Echo by unplugging\/plugging it back in.<\/li><li>Set the door sensor into pairing mode by long press the reset button inside the device, the blue LED flashes rapidly.<\/li><li>Keep the door sensor near the Echo with ZigBee hub build-in, then ask Alexa to \u201cdiscover devices\u201d.<\/li><li>If it is still not working, please factory reset your Echo, re-add echo then re-discover device again, then pair it with your Echo device again.<\/li><\/ol>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Why nothing shows up for devices or group on the Third Reality app? I am using a SmartThings hub.<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Because you are using Echo (Alexa APP) and SmartThings (SmartThings APP), it will bypass Third Reality app.\u00a0Only when you are using Third Reality Hub (which is equivalent to SmartThings Hub), then the Third Reality app is required and will show the device in the app.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">I can\u2019t get the app to pair with my echo 4th Gen, I would like to use it for my door sensor.<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>You can connect the door sensor directly with the Echo 4th Gen.<\/p><p>1 Remove the battery cover of the door sensor, long press the reset button for 3 seconds until the LED indicator turns red and release, the LED indicator will flashes rapidly in blue, indicating the door sensor is in pairing mode.<\/p><p>2 Ask Alexa to discover devices, the pairing will be completed within one minute.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">There are three door sensors and four motion detectors that seem to be correctly sending the On\/Off signal when activated, but they are not triggering the Alexa routines like they once did. I can trigger the Alexa routines by themselves manually, but they are supposed to trigger with the door sensors and motion sensors.<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>1 Checking for software updates.<\/p><p>2 Disenable Skill\u00a0in your Alexa App and\u00a0enable Skill\u00a0again.<\/p><p>1)\u00a0Delete the devices and the corresponding routines in your\u00a0Alexa\u00a0App.<\/p><p>2)\u00a0Go to \" Skills &amp; Games\" page \u2192 search for \"Third Reality\" \u2192 disable Third Reality Skill and then re-enable it.<\/p><p>3) Re-create the routines.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Cannot get the door sensor to send a notification to my phone<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Pls turn on Third Reality\u00a0\"App notifications\" in Settings on your phone, and turn on \"Push notification\" in Door Sensor Details page in your Third Reality App.<\/p><p><a href=\"https:\/\/3reality.com\/wp-content\/uploads\/2024\/02\/Rts1200.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-6053\" src=\"https:\/\/3reality.com\/wp-content\/uploads\/2024\/02\/Rts1200.png\" alt=\"\" width=\"253\" height=\"471\" srcset=\"https:\/\/thirdreality.com\/wp-content\/uploads\/2024\/02\/Rts1200.png 253w, https:\/\/thirdreality.com\/wp-content\/uploads\/2024\/02\/Rts1200-161x300.png 161w\" sizes=\"(max-width: 253px) 100vw, 253px\" \/><\/a> <a href=\"https:\/\/3reality.com\/wp-content\/uploads\/2024\/02\/Rts2423.png\"><img decoding=\"async\" class=\"alignnone wp-image-6054 size-large\" src=\"https:\/\/3reality.com\/wp-content\/uploads\/2024\/02\/Rts2423-525x1024.png\" alt=\"\" width=\"525\" height=\"1024\" srcset=\"https:\/\/thirdreality.com\/wp-content\/uploads\/2024\/02\/Rts2423-525x1024.png 525w, https:\/\/thirdreality.com\/wp-content\/uploads\/2024\/02\/Rts2423-800x1561.png 800w, https:\/\/thirdreality.com\/wp-content\/uploads\/2024\/02\/Rts2423-1000x1951.png 1000w, https:\/\/thirdreality.com\/wp-content\/uploads\/2024\/02\/Rts2423-154x300.png 154w, https:\/\/thirdreality.com\/wp-content\/uploads\/2024\/02\/Rts2423-768x1499.png 768w, https:\/\/thirdreality.com\/wp-content\/uploads\/2024\/02\/Rts2423-787x1536.png 787w, https:\/\/thirdreality.com\/wp-content\/uploads\/2024\/02\/Rts2423-1049x2048.png 1049w, https:\/\/thirdreality.com\/wp-content\/uploads\/2024\/02\/Rts2423.png 1421w\" sizes=\"(max-width: 525px) 100vw, 525px\" \/><\/a><\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">I have four working Door Sensor,  the Zigbee Contact driver.<br> I am attempting to connect two more bought from Amazon and neither will pair. They seem to be going into pairing mode correctly.<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Pls try the following steps to add the contact sensor, one at a time.<\/p><ol><li>Reboot your smartthings hub<\/li><li>Factory reset the door sensor by long press the button<\/li><li>Then ask Smartthings app to find nearby<\/li><\/ol>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n        <\/div>\n<\/div>\n\t\t\t<!-- end Icon Accordion -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f0384f e-con-full tabCon e-flex e-con e-child\" data-id=\"9f0384f\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65e77f4 elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"65e77f4\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Icon Accordion -->\n\n\t\t\t<style type=\"text\/css\">\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_65e77f4 *{\n\tbox-sizing: border-box;\n}\n#uc_uc_icon_accordion_elementor_65e77f4 .uc_container .uc-heading\n{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n#uc_uc_icon_accordion_elementor_65e77f4 .uc_container .uc-heading span.bbb\n{\n\tdisplay:block;\n\t\n}\n#uc_uc_icon_accordion_elementor_65e77f4 .uc_ac_box.uc-item-active span.uc_dactive\n{\n\tdisplay:none;\n}\n#uc_uc_icon_accordion_elementor_65e77f4 .uc_ac_box:not(.uc-item-active) span.uc_active\n{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4 .ue_icon_holder,\n#uc_uc_icon_accordion_elementor_65e77f4 .ue_icon_spacing\n{\n  flex-grow:0;\n  flex-shrink:0; \n}\n#uc_uc_icon_accordion_elementor_65e77f4 .uc_content{\n\tdisplay: none;\n}\n#uc_uc_icon_accordion_elementor_65e77f4 .ue_icon\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4 .ue_icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4 .ue_expand_inside\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4 .ue_expand_inside svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4 .ue_expand,\n#uc_uc_icon_accordion_elementor_65e77f4 .ue_expand_spacing\n{\n  flex-grow:0;\n  flex-shrink:0;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4 .ue_title\n{\n  flex-grow:1;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4 .uc_ac_box:last-child\n{\n  margin-bottom:0px;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4 .uc_ac_box\n{\n  overflow:hidden;\n}\n#uc_uc_icon_accordion_elementor_65e77f4_item1 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4_item1 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_65e77f4_item2 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4_item2 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_65e77f4_item3 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4_item3 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_65e77f4_item4 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4_item4 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_65e77f4_item5 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4_item5 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_65e77f4_item6 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4_item6 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_65e77f4_item7 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4_item7 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_65e77f4_item8 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4_item8 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_65e77f4_item9 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_65e77f4_item9 .ue-heading\n{\n  background-color:;\n}\n\n\n<\/style>\n\n\t\t\t<div class=\"uc_material_accordion \" id=\"uc_uc_icon_accordion_elementor_65e77f4\" data-name=\"\" data-closeothers=\"true\" >\n    \t<div class=\"uc_container\">\n            \n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How do I create routines for the Motion Sensor to turn off light after 1 minute<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>The step by step guide to create routines for the Motion Sensor to turn off light after 1 minute. Also check out this Yourtube video: https:\/\/youtu.be\/UblvovSTiP4.<\/li><\/ol>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How do I change the motion sensor sensitivity from high (default) to low?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>If you want to change the Motion Sensor sensitivity from high (default) to low:<\/p><ul><li>Unplug and plug in the Motion Sensor from Echo Flex for four times.<\/li><li>The blue LED will flash slowly while it\u2019s starting up, indicating that sensitivity is set to low. Otherwise it will flash rapidly, meaning sensitivity is set to high.<\/li><li>Also check out this Youtube video: https:\/\/youtu.be\/Zo7ew6Hd4pA<\/li><\/ul>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How do I troubleshoot Motion Sensor?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li><p>If the Motion Sensor has become unresponsive, please try the following:<\/p><ul><li>Unplug the Motion Sensor from the Echo Flex<\/li><li>Reboot your Echo Flex by unplugging and plugging it back in<\/li><li>After Echo Flex has completed rebooting, plug the Motion Sensor back to the Echo Flex<\/li><li>Restart the Alexa app.<\/li><\/ul><\/li><\/ol>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to pair the motion sensor with Echo Devices that have built-in ZigBee hubs?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>1.Push the back cover up to open the motion senor, then insert two AAA batteries.<\/p><p>2.Long press the inside button of the sensor to set it into pairing mode, release it until the red light turns on and flashes in blue rapidly.<\/p><p>3.Say \u201cAlexa, discover my devices.\u201d<\/p><p>4.After 30-45 seconds, Alexa discovers first motion sensor and now you can set the Routines in Alexa App.<\/p><p>Video link: https:\/\/www.youtube.com\/watch?v=PWVJg-Gj6SQ <\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to connect Third Reality motion sensor to an Eero Pro 6?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>1.Open Amazon Alexa App, enter Devices page.<\/p><p>2.Tap \u201cWi-Fi Acess\u201d, then click \u201cGET STARTED\u201d.<\/p><p>3.Wait for 45 seconds.<\/p><p>4.Get back to Devices page, a notification on the top will inform you that a new switch has been added in, tap \u201cview\u201d.<\/p><p>5.Tap the \u201cFirst Switch\u201d to get into the detail page of the switch you can control it it in this page or say \u201cAlexa, turn on first switch\u201d.<\/p><p>Video Link: https:\/\/www.youtube.com\/watch?v=qKsMrCvZzcI<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to connect a motion sensor to a SmartThings hub?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>1.Open the SmartThings App on your phone, then go to the devices page.<\/p><p>2.Tap \u201c+\u201d icon on top right, click \u201cAdd device\u201d.<\/p><p>3.Set the motion sensor into pairing mode: open the back cover of the motion sensor, long press the inside button of the sensor until the red LED light turns on, now it\u2019s in pairing mode.<\/p><p>4.Choose \u201cScan for nearby devices\u201d.<\/p><p>5.The motion sensor icon will show up on the page, pairing is completed.<\/p><p>6.Rename the motion sensor.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to pair the Wireless Motion Sensor with the Third Reality Hub?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>1.Follow the instructions in the Third Reality app on your phone and get the compatible ZigBee hub set up.<\/p><p>2.Open the back cover of the motion sensor, install the batteries.<\/p><p>3.Long press the inside button of the motion sensor until the red LED turns on, indicating it\u2019s in pairing mode.<\/p><p>4.Follow the instructions in the Third Reality app on your phone and to pair the motion sensor with the hub.<\/p><p>5.Put on the back cover of the motion sensor.<\/p><p>Video ink: https:\/\/youtu.be\/a79qumtNIRo<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to set the position to avoid sensing small animals?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Yes, when you install the sensor, you need to install in certain height, and when you face the \"big eye\" up, it will ignore small animals. Larger dog will be similar to human and difficult to filter.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to improve the sensitivity?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>By using multiple sensors<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n        <\/div>\n<\/div>\n\t\t\t<!-- end Icon Accordion -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f25c272 e-con-full tabCon e-flex e-con e-child\" data-id=\"f25c272\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03b23c8 elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"03b23c8\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Icon Accordion -->\n\n\t\t\t<style type=\"text\/css\">\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_03b23c8 *{\n\tbox-sizing: border-box;\n}\n#uc_uc_icon_accordion_elementor_03b23c8 .uc_container .uc-heading\n{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n#uc_uc_icon_accordion_elementor_03b23c8 .uc_container .uc-heading span.bbb\n{\n\tdisplay:block;\n\t\n}\n#uc_uc_icon_accordion_elementor_03b23c8 .uc_ac_box.uc-item-active span.uc_dactive\n{\n\tdisplay:none;\n}\n#uc_uc_icon_accordion_elementor_03b23c8 .uc_ac_box:not(.uc-item-active) span.uc_active\n{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_03b23c8 .ue_icon_holder,\n#uc_uc_icon_accordion_elementor_03b23c8 .ue_icon_spacing\n{\n  flex-grow:0;\n  flex-shrink:0; \n}\n#uc_uc_icon_accordion_elementor_03b23c8 .uc_content{\n\tdisplay: none;\n}\n#uc_uc_icon_accordion_elementor_03b23c8 .ue_icon\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_03b23c8 .ue_icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_03b23c8 .ue_expand_inside\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n}\n\n#uc_uc_icon_accordion_elementor_03b23c8 .ue_expand_inside svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_03b23c8 .ue_expand,\n#uc_uc_icon_accordion_elementor_03b23c8 .ue_expand_spacing\n{\n  flex-grow:0;\n  flex-shrink:0;\n}\n\n#uc_uc_icon_accordion_elementor_03b23c8 .ue_title\n{\n  flex-grow:1;\n}\n\n#uc_uc_icon_accordion_elementor_03b23c8 .uc_ac_box:last-child\n{\n  margin-bottom:0px;\n}\n\n#uc_uc_icon_accordion_elementor_03b23c8 .uc_ac_box\n{\n  overflow:hidden;\n}\n#uc_uc_icon_accordion_elementor_03b23c8_item1 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_03b23c8_item1 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_03b23c8_item2 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_03b23c8_item2 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_03b23c8_item3 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_03b23c8_item3 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_03b23c8_item4 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_03b23c8_item4 .ue-heading\n{\n  background-color:;\n}\n\n\n<\/style>\n\n\t\t\t<div class=\"uc_material_accordion \" id=\"uc_uc_icon_accordion_elementor_03b23c8\" data-name=\"\" data-closeothers=\"true\" >\n    \t<div class=\"uc_container\">\n            \n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to factory reset the Temperature and Humidity Sensor?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Press and hold the reset button on the left side of the sensor for 5 seconds and release the hold, the blinking cloud icon on the the LCD screen indicates the sensor is in pairing mode.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Why does the temperature fluctuate as I press the reset button?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>The reset button is located near the ventilation hole, so the temperature reading rises as your finger press the reset button, you need to wait for 20 seconds before the temperature reading returns to normal.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">The LCD screen gets dirty, how to clean it?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>You can clean the LCD screen with alcohol wipes or damp soft cloth, prevent water from getting into the monitor when cleaning it.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">What is the refreshing rate of the sensor?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>The sensor checks for updates every 20 seconds, it reports to the hub when there is a significant change of the temperature or the humidity. You can force the update process by pressing the side button.ers\u201d -- \u201cInstall\u201d to install the device driver.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n        <\/div>\n<\/div>\n\t\t\t<!-- end Icon Accordion -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff6be22 e-con-full tabCon e-flex e-con e-child\" data-id=\"ff6be22\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06ee093 elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"06ee093\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Icon Accordion -->\n\n\t\t\t<style type=\"text\/css\">\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_06ee093 *{\n\tbox-sizing: border-box;\n}\n#uc_uc_icon_accordion_elementor_06ee093 .uc_container .uc-heading\n{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n#uc_uc_icon_accordion_elementor_06ee093 .uc_container .uc-heading span.bbb\n{\n\tdisplay:block;\n\t\n}\n#uc_uc_icon_accordion_elementor_06ee093 .uc_ac_box.uc-item-active span.uc_dactive\n{\n\tdisplay:none;\n}\n#uc_uc_icon_accordion_elementor_06ee093 .uc_ac_box:not(.uc-item-active) span.uc_active\n{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093 .ue_icon_holder,\n#uc_uc_icon_accordion_elementor_06ee093 .ue_icon_spacing\n{\n  flex-grow:0;\n  flex-shrink:0; \n}\n#uc_uc_icon_accordion_elementor_06ee093 .uc_content{\n\tdisplay: none;\n}\n#uc_uc_icon_accordion_elementor_06ee093 .ue_icon\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093 .ue_icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093 .ue_expand_inside\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093 .ue_expand_inside svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093 .ue_expand,\n#uc_uc_icon_accordion_elementor_06ee093 .ue_expand_spacing\n{\n  flex-grow:0;\n  flex-shrink:0;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093 .ue_title\n{\n  flex-grow:1;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093 .uc_ac_box:last-child\n{\n  margin-bottom:0px;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093 .uc_ac_box\n{\n  overflow:hidden;\n}\n#uc_uc_icon_accordion_elementor_06ee093_item1 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093_item1 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_06ee093_item2 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093_item2 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_06ee093_item3 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093_item3 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_06ee093_item4 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093_item4 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_06ee093_item5 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_06ee093_item5 .ue-heading\n{\n  background-color:;\n}\n\n\n<\/style>\n\n\t\t\t<div class=\"uc_material_accordion \" id=\"uc_uc_icon_accordion_elementor_06ee093\" data-name=\"\" data-closeothers=\"true\" >\n    \t<div class=\"uc_container\">\n            \n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">What is the battery life of the garage door tilt sensor?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>2-3 years battery life under normal usage conditions.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Why does my garage door tilt sensor sometimes become unresponsive or even go offline?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Place the Zigbee sensor next to the smart hub\/bridge\/smart speaker\u00a0during pairing or software OTA update.\u00a0Place the sensor\u00a0within 15\u00a0meters from the Zigbee hub. Use Zigbee plug as repeater to extend the Zigbee signal range if needed. Avoid mounting on metal surface which may lead to poor Zigbee connection.<\/p><p>There are some common factors that can affect Zigbee connections, please\u00a0try a few things for general Zigbee troubleshooting:<br \/>- Make sure no battery level issue for the Zigbee device.<\/p><p>- Place the Zigbee device near the Zigbee hub\/smart bridge or the Zigbee repeater(Zigbee smart plug etc.), we suggest no more than 15\u00a0meters in open space.<\/p><p>- Avoid metal surfaces when mounting the Zigbee devices.<\/p><p>- Clear the area around your Zigbee hub: \u00a0Move any wireless devices like Wi-Fi routers, or other hubs at least a meter away from the hub. These devices can sometimes mess with Zigbee signals.<br \/>- Check your Wi-Fi router settings: Some Wi-Fi routers can interfere with Zigbee signals if they're on the same channel. See if you can change your Wi-Fi router channel to a different one (maybe channel 1 or 6) and see if that helps.<br \/>- Check your Zigbee hub manual for troubleshooting Zigbee connection issues.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to add the garage door tilt sensor to Apple Home?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>- Set up the Bridge:<\/p><p>Add the Third Reality Smart Bridge MZ1 to your Apple Home according to the bridge's instructions.\u00a0Your iPhone and Apple speaker should be on the same 2.4GHz Wi-Fi network.<\/p><p>- Put the sensor in Pairing Mode:<\/p><p>Long press the reset button on your sensor\u00a0to factory reset it.\u00a0The sensor's LED light will start blinking blue to indicate pairing mode.<\/p><p>- Start Bridge Pairing:<\/p><p>Short press the pinhole button on your Third Reality Smart Bridge MZ1 to initiate Zigbee pairing mode.\u00a0The tilt sensor\u00a0and bridge should automatically pair.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to add the garage door tilt sensor in SmartThings?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Tap + in the up right, Scan nearby to add device in your SmartThings App.<\/p><p>Open this link in your web browser and log in your SmartThings account.<\/p><p><a href=\"https:\/\/bestow-regional.api.smartthings.com\/invite\/adMKr50EXzj9\"><u>https:\/\/bestow-regional.api.smartthings.com\/invite\/adMKr50EXzj9<\/u><\/a><\/p><p>Click \u201cEnroll\u201d --\u201cAvailable Drivers\u201d -- \u201cInstall\u201d to install the device driver.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">The garage door tilt sensor only shows the status of open when I turn it upright\/vertical.<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Please follow the calibration steps below.<\/p><p>- Open the battery cover, Place the sensor on a flat, horizontal surface, like a tabletop or countertop<\/p><p>- Quickly press and release the reset button five times in a row, the LED light turns solid red, indicating calibration mode has started.<\/p><p>- Keep the sensor flat and still on the surface for 3 seconds. Do\u00a0not move it or bump it during this time and the calibration is complete.<\/p><p>- Securely close the battery cover on the sensor.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n        <\/div>\n<\/div>\n\t\t\t<!-- end Icon Accordion -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bc961d e-con-full tabCon e-flex e-con e-child\" data-id=\"1bc961d\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f324a1 elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"9f324a1\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Icon Accordion -->\n\n\t\t\t<style type=\"text\/css\">\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_9f324a1 *{\n\tbox-sizing: border-box;\n}\n#uc_uc_icon_accordion_elementor_9f324a1 .uc_container .uc-heading\n{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n#uc_uc_icon_accordion_elementor_9f324a1 .uc_container .uc-heading span.bbb\n{\n\tdisplay:block;\n\t\n}\n#uc_uc_icon_accordion_elementor_9f324a1 .uc_ac_box.uc-item-active span.uc_dactive\n{\n\tdisplay:none;\n}\n#uc_uc_icon_accordion_elementor_9f324a1 .uc_ac_box:not(.uc-item-active) span.uc_active\n{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1 .ue_icon_holder,\n#uc_uc_icon_accordion_elementor_9f324a1 .ue_icon_spacing\n{\n  flex-grow:0;\n  flex-shrink:0; \n}\n#uc_uc_icon_accordion_elementor_9f324a1 .uc_content{\n\tdisplay: none;\n}\n#uc_uc_icon_accordion_elementor_9f324a1 .ue_icon\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1 .ue_icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1 .ue_expand_inside\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1 .ue_expand_inside svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1 .ue_expand,\n#uc_uc_icon_accordion_elementor_9f324a1 .ue_expand_spacing\n{\n  flex-grow:0;\n  flex-shrink:0;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1 .ue_title\n{\n  flex-grow:1;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1 .uc_ac_box:last-child\n{\n  margin-bottom:0px;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1 .uc_ac_box\n{\n  overflow:hidden;\n}\n#uc_uc_icon_accordion_elementor_9f324a1_item1 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1_item1 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_9f324a1_item2 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1_item2 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_9f324a1_item3 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1_item3 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_9f324a1_item4 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1_item4 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_9f324a1_item5 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1_item5 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_9f324a1_item6 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1_item6 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_9f324a1_item7 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_9f324a1_item7 .ue-heading\n{\n  background-color:;\n}\n\n\n<\/style>\n\n\t\t\t<div class=\"uc_material_accordion \" id=\"uc_uc_icon_accordion_elementor_9f324a1\" data-name=\"\" data-closeothers=\"true\" >\n    \t<div class=\"uc_container\">\n            \n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to factory reset the Smart Blind?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>Press and hold the Set \"\u25a1\" button on the Smart Blind body for more than 5 seconds until the status of the LED turns red and flash rapidly. Then release the Set button, the LED will flash rapidly after 10 seconds indicating that it is in pairing mode now.<\/li><\/ol>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How can we do if the smart blind can\u2019t pair with Echo devices?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>1) make sure the Echo device is compatible with ZigBee Smart Blind. The Echo devices that support ZigBee Smart Blind includes Echo Plus Gen 1&amp; Gen 2, Echo Gen 4, Echo Studio.<\/p><p>2)Reboot the Echo speaker by unplugging the power and plugging it back in, then try<\/p><p>to pair the Smart Blind with it again.<\/p><p>3)Factory reset the Echo speaker (Press and hold the Action button for 25 seconds.<\/p><p>The light ring will pulse orange, then turn off. Wait for the light ring to turn back on and turn blue. The light ring then turns orange again and the device enters the setup mode), then try to pair the Smart Blind with it again.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">If the Smart Blind is unresponsive after pairing successfully, how to do?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>1) If the Smart Blind is offline (LED slow blinking----blink once every three seconds), unplug the Echo device and take the batteries out of the Smart Blind and then put the batteries back in to reboot your Echo devices and Smart Blind.<\/p><p>2) If the Echo device is offline (directly say something to Alexa, if the Echo is offline, it will prompt you), check the state of wifi.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to set 100% position after the Smart Blind is paired?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>1) After the Smart Blind is paired, we need to make sure that the Smart Blind is in the highest position (we can also call it 0% position), so that we can set the 100% position more accurately. So first, press the \u201cUp\u201d button to let the Smart Blind move to the highest position where the Smart Blind will take as 0% position.<\/p><p>2)Press the \u201cDown\u201d button, the Smart Blind will move down. In the process of moving down, once a device named \u201cbottom sensor\u201d\uff08which is in the bottom of Smart Blind) is triggered\uff0cthe position where the Smart Blind is triggered will be recorded as 100% position.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">What\u2019s the function of \u201cButton sensor\u201d?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>The bottom sensor is on the bottom of the Smart Blind. Once the Bottom Sensor is triggered, the Smart Blind will stop moving, and the position (where the bottom sensor is triggered) is set as 100% position. Next time, when the Smart Blind is asked to go down to 100% position, it will automatically stretch to the same position where the bottom sensor was triggered last time.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">The \u201cup\u201d and \u201cdown\u201d buttons on the Smart blind reverse to the actual movement, how to do?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Answer: When this happens, press the \u201cUp\u201d button and let the Smart Blind move to the lowest position. After it reaches the lowest position, it will continue moving to the highest position. Meanwhile, the \u201cUp\u201d and \u201cDown\u201d button will correspond with the actual direction of moving.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">The Smart Blind is not responding after installation, how to do?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>1)Turn on\/off the Smart Blind twice in the Alexa app to sync the blind.<\/p><p>2) If not connected, please reboot the Echo speaker and factory reset the Smart Blind (refer to Q1), then pair the Smart Blind with the Echo speaker.<\/p><p>3)If it still can\u2019t work, please try to deregister the Echo speaker and register back in, then<\/p><p>try to pair the Smart Blind with it.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n        <\/div>\n<\/div>\n\t\t\t<!-- end Icon Accordion -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4b0619 e-con-full tabCon e-flex e-con e-child\" data-id=\"d4b0619\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f9e83a elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"5f9e83a\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Icon Accordion -->\n\n\t\t\t<style type=\"text\/css\">\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_5f9e83a *{\n\tbox-sizing: border-box;\n}\n#uc_uc_icon_accordion_elementor_5f9e83a .uc_container .uc-heading\n{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n#uc_uc_icon_accordion_elementor_5f9e83a .uc_container .uc-heading span.bbb\n{\n\tdisplay:block;\n\t\n}\n#uc_uc_icon_accordion_elementor_5f9e83a .uc_ac_box.uc-item-active span.uc_dactive\n{\n\tdisplay:none;\n}\n#uc_uc_icon_accordion_elementor_5f9e83a .uc_ac_box:not(.uc-item-active) span.uc_active\n{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_5f9e83a .ue_icon_holder,\n#uc_uc_icon_accordion_elementor_5f9e83a .ue_icon_spacing\n{\n  flex-grow:0;\n  flex-shrink:0; \n}\n#uc_uc_icon_accordion_elementor_5f9e83a .uc_content{\n\tdisplay: none;\n}\n#uc_uc_icon_accordion_elementor_5f9e83a .ue_icon\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_5f9e83a .ue_icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_5f9e83a .ue_expand_inside\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n}\n\n#uc_uc_icon_accordion_elementor_5f9e83a .ue_expand_inside svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_5f9e83a .ue_expand,\n#uc_uc_icon_accordion_elementor_5f9e83a .ue_expand_spacing\n{\n  flex-grow:0;\n  flex-shrink:0;\n}\n\n#uc_uc_icon_accordion_elementor_5f9e83a .ue_title\n{\n  flex-grow:1;\n}\n\n#uc_uc_icon_accordion_elementor_5f9e83a .uc_ac_box:last-child\n{\n  margin-bottom:0px;\n}\n\n#uc_uc_icon_accordion_elementor_5f9e83a .uc_ac_box\n{\n  overflow:hidden;\n}\n#uc_uc_icon_accordion_elementor_5f9e83a_item1 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_5f9e83a_item1 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_5f9e83a_item2 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_5f9e83a_item2 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_5f9e83a_item3 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_5f9e83a_item3 .ue-heading\n{\n  background-color:;\n}\n\n\n<\/style>\n\n\t\t\t<div class=\"uc_material_accordion \" id=\"uc_uc_icon_accordion_elementor_5f9e83a\" data-name=\"\" data-closeothers=\"true\" >\n    \t<div class=\"uc_container\">\n            \n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Is there a limit to the number of devices I can have connected to this hub?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li><p>THIRDREALITY Smart Hub can hold up to 16 devices, we recommend no more than 14 since it could be very hard to add a 15th device.<br \/>The communication range between the hub and the devices is within 30 meters for open space, and 20 meters when there is a wall in between.<\/p><p>Q2 The firmware of my Third Reality Hub is 42.16, I managed to update it to 44.19 after several attempts. When the motion sensor is paired to the hub, it's recognized as a smart switch.\u00a0<\/p><p>Tap the hub icon in the Third Reality App to enter the device page, then check for updates to update the firmware to the latest version.<\/p><\/li><\/ol>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How many switches can I have on a hub and how many switches can I have on my echo ZigBee?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>For the Third Reality hub, it is 16.<br \/>For Echo Zigbee, it depends on Echo V4 or Echo Plus, it should be 64 to 128, we recommend not exceeding 32.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Fail to connect<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>Reboot the WiFi router by\u00a0unplugging\u00a0and\u00a0plugging\u00a0it\u00a0back, then wait few minutes.<br \/>2.\u00a0Place\u00a0the hub as\u00a0close\u00a0to\u00a0the\u00a0router\u00a0as\u00a0possible<br \/>3. Factory the Hub by\u00a0holding\u00a0the\u00a0reset\u00a0button until the\u00a0Wi-Fi\u00a0LED\u00a0will is fast\u00a0blinking.\u00a0(Power\u00a0LED\u00a0and\u00a0ZigBee\u00a0LED\u00a0is stay lighting\u00a0on.)<br \/>4. Open ThirdReality App and follow the instructions to repair the hub.<\/li><\/ol><p>\u00a0<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n        <\/div>\n<\/div>\n\t\t\t<!-- end Icon Accordion -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bef85f e-con-full tabCon e-flex e-con e-child\" data-id=\"3bef85f\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9778500 elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"9778500\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Icon Accordion -->\n\n\t\t\t<style type=\"text\/css\">\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_9778500 *{\n\tbox-sizing: border-box;\n}\n#uc_uc_icon_accordion_elementor_9778500 .uc_container .uc-heading\n{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n#uc_uc_icon_accordion_elementor_9778500 .uc_container .uc-heading span.bbb\n{\n\tdisplay:block;\n\t\n}\n#uc_uc_icon_accordion_elementor_9778500 .uc_ac_box.uc-item-active span.uc_dactive\n{\n\tdisplay:none;\n}\n#uc_uc_icon_accordion_elementor_9778500 .uc_ac_box:not(.uc-item-active) span.uc_active\n{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_9778500 .ue_icon_holder,\n#uc_uc_icon_accordion_elementor_9778500 .ue_icon_spacing\n{\n  flex-grow:0;\n  flex-shrink:0; \n}\n#uc_uc_icon_accordion_elementor_9778500 .uc_content{\n\tdisplay: none;\n}\n#uc_uc_icon_accordion_elementor_9778500 .ue_icon\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_9778500 .ue_icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_9778500 .ue_expand_inside\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n}\n\n#uc_uc_icon_accordion_elementor_9778500 .ue_expand_inside svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_9778500 .ue_expand,\n#uc_uc_icon_accordion_elementor_9778500 .ue_expand_spacing\n{\n  flex-grow:0;\n  flex-shrink:0;\n}\n\n#uc_uc_icon_accordion_elementor_9778500 .ue_title\n{\n  flex-grow:1;\n}\n\n#uc_uc_icon_accordion_elementor_9778500 .uc_ac_box:last-child\n{\n  margin-bottom:0px;\n}\n\n#uc_uc_icon_accordion_elementor_9778500 .uc_ac_box\n{\n  overflow:hidden;\n}\n#uc_uc_icon_accordion_elementor_9778500_item1 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_9778500_item1 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_9778500_item2 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_9778500_item2 .ue-heading\n{\n  background-color:;\n}\n\n\n<\/style>\n\n\t\t\t<div class=\"uc_material_accordion \" id=\"uc_uc_icon_accordion_elementor_9778500\" data-name=\"\" data-closeothers=\"true\" >\n    \t<div class=\"uc_container\">\n            \n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">After paired the Smart Plug Gen2 with Hubitat hub, there is no current state in Hubitat, yet cannot turn it on\/off through Hubitat.<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>Please change the device type to \"Generic Zigbee Outlet\" in Hubitat, then it should work properly.<\/li><\/ol>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">I have 8 of your Smart Plug Gen2 (with power meter) and would like to have them return to their last state after a power failure. I\u2019m running firmware version 1.00.41 and using Zigbee2MQTT.   Example: Outlet is currently on, power goes off, it should return to on automatically when power is restored. Example 2: Outlet is currently off, power goes off, it should remain off when power is restored.   Every other ac-powered Zigbee device I own offers this function, but it appears your devices do not. I\u2019ll be returning all 8 plugs if this is not possible.   Can you please advise how I can enable this feature directly on the device?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Pls see config steps in HA as follows.<br \/>Enter the\u00a0Third Reality Plug device page in Zigbee2MQTT.<br \/>Select \u201cDev\u00a0console\u201d\u00a0tab.<br \/>Select\u00a0\u201c1\u201d\u00a0under\u00a0the\u00a0Endpoint\u00a0dropdown.<br \/>Select\u00a0\u201cOnOff\u201d\u00a0under\u00a0the\u00a0Cluster\u00a0dropdown.<br \/>Select\u00a0\u201cstartUpOnOff\u201d\u00a0under\u00a0the\u00a0Attribute\u00a0dropdown.<br \/>Enter\u00a0\u201c255\u201d into\u00a0the\u00a0startUpOnOff\u00a0field\u00a0and\u00a0click\u00a0\"Write\u201d.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n        <\/div>\n<\/div>\n\t\t\t<!-- end Icon Accordion -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aea73c6 e-con-full tabCon e-flex e-con e-child\" data-id=\"aea73c6\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-654b048 elementor-widget elementor-widget-text-editor\" data-id=\"654b048\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10c8279 elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"10c8279\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Icon Accordion -->\n\n\t\t\t<style type=\"text\/css\">\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_10c8279 *{\n\tbox-sizing: border-box;\n}\n#uc_uc_icon_accordion_elementor_10c8279 .uc_container .uc-heading\n{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n#uc_uc_icon_accordion_elementor_10c8279 .uc_container .uc-heading span.bbb\n{\n\tdisplay:block;\n\t\n}\n#uc_uc_icon_accordion_elementor_10c8279 .uc_ac_box.uc-item-active span.uc_dactive\n{\n\tdisplay:none;\n}\n#uc_uc_icon_accordion_elementor_10c8279 .uc_ac_box:not(.uc-item-active) span.uc_active\n{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279 .ue_icon_holder,\n#uc_uc_icon_accordion_elementor_10c8279 .ue_icon_spacing\n{\n  flex-grow:0;\n  flex-shrink:0; \n}\n#uc_uc_icon_accordion_elementor_10c8279 .uc_content{\n\tdisplay: none;\n}\n#uc_uc_icon_accordion_elementor_10c8279 .ue_icon\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279 .ue_icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279 .ue_expand_inside\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279 .ue_expand_inside svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279 .ue_expand,\n#uc_uc_icon_accordion_elementor_10c8279 .ue_expand_spacing\n{\n  flex-grow:0;\n  flex-shrink:0;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279 .ue_title\n{\n  flex-grow:1;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279 .uc_ac_box:last-child\n{\n  margin-bottom:0px;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279 .uc_ac_box\n{\n  overflow:hidden;\n}\n#uc_uc_icon_accordion_elementor_10c8279_item1 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279_item1 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_10c8279_item2 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279_item2 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_10c8279_item3 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279_item3 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_10c8279_item4 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279_item4 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_10c8279_item5 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_10c8279_item5 .ue-heading\n{\n  background-color:;\n}\n\n\n<\/style>\n\n\t\t\t<div class=\"uc_material_accordion \" id=\"uc_uc_icon_accordion_elementor_10c8279\" data-name=\"\" data-closeothers=\"true\" >\n    \t<div class=\"uc_container\">\n            \n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to factory reset the Smart Switch Gen3 and put it into pairing mode?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Long press the Smart Switch Gen3 button for more than 30 seconds, you can see the blue LED light flashes rapidly, indicating it\u2019s in pairing mode.<\/p><p>Video link:\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=TOlXWlETQLA\">https:\/\/www.youtube.com\/watch?v=TOlXWlETQLA<\/a><\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Do I need a Third Reality hub if I want to voice control the Smart Switch Gen3 over Alexa?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>It depends on what Echo device you have. A Third Reality hub is used to connect ZigBee end devices to those Echo speakers without ZigBee hubs built-in, see Q1. Enable the Third Reality SKILL in your Alexa app by signing in your 3R account, you can do cloud2cloud sync\u00a0to support all Echo devices.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Why can\u2019t I pair the Smart Switch Gen3 with the Third Reality Hub? The hub is set up and connected to my WiFi but it can not find my switch.<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <ol><li>Check the mode of the Smart Switch Gen3 to see if it\u2019s the ZigBee version, see Q2.<\/li><li>Make sure the hub firmware is the latest version, go to the hub detailspage in the Third Reality app to \u201cCheck Updates\u201d.<\/li><li>Put theswitch into\u00a0pairing mode(see Q3),\u00a0initialize the pairing process.<\/li><\/ol>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to pair ZigBee Smart Switch Gen3 to an Aeotec\/SmartThings Hub?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Check the\u00a0version of the Smart Switch\u00a0Gen3, see Q2.<\/p><p>Check\u00a0your\u00a0Aeotec\/SmartTings hub firmware\u00a0for updates.<\/p><p>Put the Smart\u00a0Switch\u00a0Gen3\u00a0into\u00a0pairing mode, see Q3.<\/p><p>You can just use search nearby to pair the switch\u00a0instead of using\u00a0any device type.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How to move the Smart Switch Gen3 to another Echo speaker?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Go to the Alexa app account, remove the Smart Switch Gen3 from the Echo device it\u2019s paired with, wait for 30 minutes for Alexa cloud to get updates, factory reset the switch(see Q5), then you can pair the switch to a new Echo speaker.<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n        <\/div>\n<\/div>\n\t\t\t<!-- end Icon Accordion -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d869a e-con-full tabCon e-flex e-con e-child\" data-id=\"94d869a\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d8deee elementor-widget elementor-widget-ucaddon_uc_icon_accordion\" data-id=\"2d8deee\" data-element_type=\"widget\" data-widget_type=\"ucaddon_uc_icon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- start Icon Accordion -->\n\n\t\t\t<style type=\"text\/css\">\/* widget: Icon Accordion *\/\n\n#uc_uc_icon_accordion_elementor_2d8deee *{\n\tbox-sizing: border-box;\n}\n#uc_uc_icon_accordion_elementor_2d8deee .uc_container .uc-heading\n{\n\tcursor:pointer;\n    display:flex;\n    align-items:center;\n    transition:0.3s;\n}\n#uc_uc_icon_accordion_elementor_2d8deee .uc_container .uc-heading span.bbb\n{\n\tdisplay:block;\n\t\n}\n#uc_uc_icon_accordion_elementor_2d8deee .uc_ac_box.uc-item-active span.uc_dactive\n{\n\tdisplay:none;\n}\n#uc_uc_icon_accordion_elementor_2d8deee .uc_ac_box:not(.uc-item-active) span.uc_active\n{\n\tdisplay:none;\n}\n\n#uc_uc_icon_accordion_elementor_2d8deee .ue_icon_holder,\n#uc_uc_icon_accordion_elementor_2d8deee .ue_icon_spacing\n{\n  flex-grow:0;\n  flex-shrink:0; \n}\n#uc_uc_icon_accordion_elementor_2d8deee .uc_content{\n\tdisplay: none;\n}\n#uc_uc_icon_accordion_elementor_2d8deee .ue_icon\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n  transition:0.3s;\n}\n\n#uc_uc_icon_accordion_elementor_2d8deee .ue_icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_2d8deee .ue_expand_inside\n{\n  display:flex;\n  justify-content:center;\n  align-items:center;\n  line-height:1em;\n}\n\n#uc_uc_icon_accordion_elementor_2d8deee .ue_expand_inside svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_uc_icon_accordion_elementor_2d8deee .ue_expand,\n#uc_uc_icon_accordion_elementor_2d8deee .ue_expand_spacing\n{\n  flex-grow:0;\n  flex-shrink:0;\n}\n\n#uc_uc_icon_accordion_elementor_2d8deee .ue_title\n{\n  flex-grow:1;\n}\n\n#uc_uc_icon_accordion_elementor_2d8deee .uc_ac_box:last-child\n{\n  margin-bottom:0px;\n}\n\n#uc_uc_icon_accordion_elementor_2d8deee .uc_ac_box\n{\n  overflow:hidden;\n}\n#uc_uc_icon_accordion_elementor_2d8deee_item1 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_2d8deee_item1 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_2d8deee_item2 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_2d8deee_item2 .ue-heading\n{\n  background-color:;\n}\n#uc_uc_icon_accordion_elementor_2d8deee_item3 .ue_icon\n{\n  background-color:;\n}\n\n#uc_uc_icon_accordion_elementor_2d8deee_item3 .ue-heading\n{\n  background-color:;\n}\n\n\n<\/style>\n\n\t\t\t<div class=\"uc_material_accordion \" id=\"uc_uc_icon_accordion_elementor_2d8deee\" data-name=\"\" data-closeothers=\"true\" >\n    \t<div class=\"uc_container\">\n            \n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">How do I upgrade the software?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Download and install the 3R-MATTER App.\u00a0Pair the Matter Smart Color Night Light in the 3R-MATTER App,<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">SmartThings Edge driver for Matter Smart Color Night Light<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Install the temporary edge driver for the Matter Smart Color Night Light<\/p><p><a href=\"https:\/\/bestow-regional.api.smartthings.com\/invite\/qyMZq9RGRZjm\">https:\/\/bestow-regional.api.smartthings.com\/invite\/qyMZq9RGRZjm<\/a><\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n\n<div class=\"uc_ac_box \">\n  <div class=\"uc-heading uc_trigger\">\n    \n        \n    <div class=\"ue_title\">Smart Color Night Light, Matter --light won't go off. I enabled the option \"When Occupancy Detected, Turn On Light.\u201d<br>The light does go on but it stays on and would not turn off. How could it be resolved, please?<\/div>\n    \n    \n        <div class=\"ue_expand_spacing\"><\/div>\n    <div class=\"ue_expand\">\n      <div class=\"ue_expand_inside\">\n      <span class=\"uc_dactive bbb ue_accordion_icon\" ><i class='fas fa-plus'><\/i><\/span>\n      <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n      <\/div>\n    <\/div>\n        \n  <\/div>\n  <!-- end of heading -->\n  \n  \n  <div class=\"uc_content\" >\n          <p>Take Apple Home for example, you need to set a timer or create an automation to turn it off.<\/p><p><a href=\"https:\/\/3reality.com\/wp-content\/uploads\/2024\/02\/Sce3212.jpg\"><img decoding=\"async\" class=\"alignnone size-full wp-image-6048\" src=\"https:\/\/3reality.com\/wp-content\/uploads\/2024\/02\/Sce3212.jpg\" alt=\"\" width=\"316\" height=\"568\" srcset=\"https:\/\/thirdreality.com\/wp-content\/uploads\/2024\/02\/Sce3212.jpg 316w, https:\/\/thirdreality.com\/wp-content\/uploads\/2024\/02\/Sce3212-167x300.jpg 167w\" sizes=\"(max-width: 316px) 100vw, 316px\" \/><\/a><\/p><p>\u00a0<\/p>\n     \n    \n     \n    \n  <\/div>\n<\/div>\n\n        <\/div>\n<\/div>\n\t\t\t<!-- end Icon Accordion -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d6801d e-flex e-con-boxed e-con e-parent\" data-id=\"4d6801d\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7f099b elementor-widget elementor-widget-button\" data-id=\"a7f099b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/email-support\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Email Support &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21ecef3 e-flex e-con-boxed e-con e-parent\" data-id=\"21ecef3\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e7c3ee elementor-widget elementor-widget-html\" data-id=\"7e7c3ee\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script type=\"module\">\r\n\t\r\n\tconst tabBt = document.querySelectorAll(\".tab\");\r\n\tconst tabCon = document.querySelectorAll(\".tabCon\");\r\n\t\r\n\r\n\tfunction clearTab() {\r\n\t\tfor (let i = 0; i < tabBt.length; i++) {\r\n\t\t\t(function (arg) {\r\n\t\t\t\ttabBt[arg].classList.remove(\"tabActive\");\r\n\t\t\t\ttabCon[arg].classList.remove(\"tabConShow\");\r\n\t\t\t})(i);\r\n\t\t}\r\n\t\ttabBt.forEach(e => {\r\n\t\t\te.classList.remove(\"tabActive\");\r\n\t\t})\r\n\t\ttabCon.forEach(e => {\r\n\t\t\te.classList.remove(\"tabConShow\");\r\n\t\t})\r\n\r\n\t}\r\n\r\n\r\n\ttabBt.forEach((e,i) => {\r\n\t\te.addEventListener(\"click\",() => {\r\n\t\t\tclearTab();\r\n\t\t\te.classList.add(\"tabActive\");\r\n\t\t\ttabCon[i].classList.add(\"tabConShow\");\r\n\t\t})\r\n\t})\r\n\r\n\r\n\r\n\r\n<\/script>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Getting started Logistics issues Water Leak Sensor Door &#038; Window Sensor Motion Sensor Temperature and Humidity Sensor Garage Door Tilt sensor Smart Blind Hub Smart Plug Smart Switch Gen3 Smart Color Night Light Can RealityAdapter connect with a 5GHz Wi-Fi network? No, RealityAdapter only supports 2.4GHz Wi-Fi channels. Most 5 GHz Wi-Fi routers also support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6002","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/thirdreality.com\/wp-json\/wp\/v2\/pages\/6002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thirdreality.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thirdreality.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thirdreality.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thirdreality.com\/wp-json\/wp\/v2\/comments?post=6002"}],"version-history":[{"count":212,"href":"https:\/\/thirdreality.com\/wp-json\/wp\/v2\/pages\/6002\/revisions"}],"predecessor-version":[{"id":20551,"href":"https:\/\/thirdreality.com\/wp-json\/wp\/v2\/pages\/6002\/revisions\/20551"}],"wp:attachment":[{"href":"https:\/\/thirdreality.com\/wp-json\/wp\/v2\/media?parent=6002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}