{"id":476,"date":"2025-09-26T09:49:15","date_gmt":"2025-09-26T09:49:15","guid":{"rendered":"https:\/\/thinkplugin.com\/?page_id=476"},"modified":"2025-09-26T09:49:16","modified_gmt":"2025-09-26T09:49:16","slug":"thinkcaptcha-pro-support","status":"publish","type":"page","link":"https:\/\/thinkplugin.com\/thinkcaptcha-pro-support\/","title":{"rendered":"ThinkCaptcha Pro Support"},"content":{"rendered":"\n<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n    <meta charset=\"UTF-8\">\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n    <title>ThinkCaptcha &#8211; Support &#038; FAQ<\/title>\n    <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>\n    <link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n    <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n    <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800&#038;display=swap\" rel=\"stylesheet\">\n    <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.1.1\/css\/all.min.css\">\n    <style>\n        body {\n            font-family: 'Inter', sans-serif;\n            background-color: #f8fafc;\n        }\n        .faq-item {\n            border-bottom: 1px solid #e2e8f0;\n        }\n        .faq-item:last-child {\n            border-bottom: none;\n        }\n        .pro-feature {\n            color: #2563eb;\n            font-weight: 500;\n        }\n    <\/style>\n<\/head>\n<body class=\"antialiased text-gray-800\">\n\n    <section class=\"py-20 bg-white shadow-sm\">\n        <div class=\"container mx-auto px-4 text-center\">\n            <h1 class=\"text-4xl lg:text-5xl font-extrabold text-gray-900\">Support &#038; FAQs<\/h1>\n            <p class=\"mt-4 text-lg text-gray-600 max-w-2xl mx-auto\">All the information you need about ThinkCaptcha is here. If you can&#8217;t find what you&#8217;re looking for, don&#8217;t hesitate to contact us.<\/p>\n        <\/div>\n    <\/section>\n\n    <div class=\"container mx-auto px-4 py-16 lg:py-24 grid grid-cols-1 lg:grid-cols-3 gap-12\">\n        \n        <main class=\"lg:col-span-2\">\n            \n            <section id=\"getting-started\">\n                <h2 class=\"text-3xl font-bold text-gray-900 border-b pb-4 mb-8\">Getting Started<\/h2>\n                \n                <div class=\"space-y-8 text-gray-700 leading-relaxed\">\n\n                    <div class=\"bg-yellow-50 border-l-4 border-yellow-400 p-6 rounded-r-lg\">\n                        <div class=\"flex\">\n                            <div class=\"py-1\"><i class=\"fa-solid fa-triangle-exclamation text-2xl text-yellow-500 mr-4\"><\/i><\/div>\n                            <div>\n                                <h3 class=\"text-xl font-bold text-yellow-800\">Upgrading to Pro? Important First Step!<\/h3>\n                                <p class=\"mt-2 text-yellow-700\">\n                                    Before you install and activate ThinkCaptcha Pro, you **must deactivate and delete the free version** from your Plugins page.\n                                    <br><br>\n                                    Keeping both plugins active at the same time will cause a fatal error on your site. Don&#8217;t worry, your settings will be saved and automatically applied when you activate the Pro version.\n                                <\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                    <h3 class=\"text-2xl font-semibold text-gray-800 pt-4\">How to Get Google reCAPTCHA v2 Keys<\/h3>\n                    <p>To use the plugin, you need to get a Site Key and a Secret Key. These keys are completely free.<\/p>\n                    <ol class=\"list-decimal list-inside space-y-4 bg-slate-50 p-6 rounded-lg border\">\n                        <li>First, go to the <a href=\"https:\/\/www.google.com\/recaptcha\/admin\/create\" target=\"_blank\" class=\"text-blue-600 hover:underline font-semibold\" rel=\"noopener\">Google reCAPTCHA admin console<\/a>.<\/li>\n                        <li>Log in with a Google account.<\/li>\n                        <li>Register a new site. In the &#8220;Label&#8221; field, enter your website&#8217;s name.<\/li>\n                        <li>For the reCAPTCHA type, select **reCAPTCHA v2** and then choose the **&#8221;I&#8217;m not a robot&#8221; Checkbox** option.<\/li>\n                        <li>In the &#8220;Domains&#8221; section, add your website&#8217;s address (e.g., `example.com`).<\/li>\n                        <li>Accept the terms of service and click the &#8220;Submit&#8221; button.<\/li>\n                        <li>Google will provide you with a **Site Key** and a **Secret Key**. Copy these keys.<\/li>\n                    <\/ol>\n\n                    <h3 class=\"text-2xl font-semibold text-gray-800\">Installation and Configuration<\/h3>\n                     <ol class=\"list-decimal list-inside space-y-4\">\n                        <li>Upload and activate the plugin on your WordPress site.<\/li>\n                        <li>Navigate to the &#8220;ThinkCaptcha&#8221; menu in your WordPress admin dashboard.<\/li>\n                        <li>Copy and paste the Site Key and Secret Key you just obtained into the respective fields.<\/li>\n                        <li>From the &#8220;Integrations&#8221; section, enable the toggles for the forms you wish to protect with reCAPTCHA.<\/li>\n                        <li>Click &#8220;Save Changes&#8221;. Your site is now protected!<\/li>\n                    <\/ol>\n                <\/div>\n            <\/section>\n\n            <section id=\"faq\" class=\"mt-16\">\n                <h2 class=\"text-3xl font-bold text-gray-900 border-b pb-4 mb-8\">Frequently Asked Questions<\/h2>\n                <div class=\"bg-white rounded-lg border shadow-sm\">\n                    \n                    <div class=\"faq-item p-6\">\n                        <h4 class=\"text-xl font-semibold text-gray-800\">What&#8217;s the difference between the Free and Pro versions?<\/h4>\n                        <p class=\"mt-3 text-gray-600\">The free version provides essential security for standard WordPress and WooCommerce forms. The Pro version offers complete protection by also securing critical areas like popular plugins (Contact Form 7, WPForms) and the WooCommerce checkout page.<\/p>\n                        <div class=\"mt-4 grid grid-cols-1 md:grid-cols-2 gap-4 text-sm\">\n                            <ul class=\"space-y-2\">\n                                <li class=\"font-semibold text-gray-700\">Free Features:<\/li>\n                                <li><i class=\"fa-solid fa-check text-green-500 w-5\"><\/i> WordPress Login Form<\/li>\n                                <li><i class=\"fa-solid fa-check text-green-500 w-5\"><\/i> WordPress Password Reset<\/li>\n                                <li><i class=\"fa-solid fa-check text-green-500 w-5\"><\/i> WooCommerce Login Form<\/li>\n                                <li><i class=\"fa-solid fa-check text-green-500 w-5\"><\/i> WooCommerce Registration Form<\/li>\n                                <li><i class=\"fa-solid fa-check text-green-500 w-5\"><\/i> WooCommerce Password Reset<\/li>\n                            <\/ul>\n                            <ul class=\"space-y-2\">\n                                <li class=\"font-semibold text-gray-700\">Added in Pro Version:<\/li>\n                                <li><i class=\"fa-solid fa-star text-yellow-500 w-5\"><\/i> <span class=\"pro-feature\">WordPress Registration Form<\/span><\/li>\n                                <li><i class=\"fa-solid fa-star text-yellow-500 w-5\"><\/i> <span class=\"pro-feature\">WooCommerce Checkout Page<\/span><\/li>\n                                <li><i class=\"fa-solid fa-star text-yellow-500 w-5\"><\/i> <span class=\"pro-feature\">Contact Form 7<\/span><\/li>\n                                <li><i class=\"fa-solid fa-star text-yellow-500 w-5\"><\/i> <span class=\"pro-feature\">WPForms<\/span><\/li>\n                            <\/ul>\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"faq-item p-6\">\n                        <h4 class=\"text-xl font-semibold text-gray-800\">Does this plugin slow down my site?<\/h4>\n                        <p class=\"mt-3 text-gray-600\">No. The plugin is designed to be lightweight. The reCAPTCHA script is loaded asynchronously from Google&#8217;s servers and only on pages where it is active, ensuring minimal impact on your site&#8217;s performance.<\/p>\n                    <\/div>\n\n                    <div class=\"faq-item p-6\">\n                        <h4 class=\"text-xl font-semibold text-gray-800\">Why isn&#8217;t the reCAPTCHA box appearing?<\/h4>\n                        <p class=\"mt-3 text-gray-600\">This can happen for a few reasons:\n                            <ul class=\"list-disc list-inside mt-2 space-y-1\">\n                                <li><b>Keys are Missing or Incorrect:<\/b> Ensure you have correctly entered the Site Key and Secret Key in the ThinkCaptcha settings page.<\/li>\n                                <li><b>Integration is Disabled:<\/b> Make sure the toggle for the specific form (e.g., WordPress Login) is enabled in the settings.<\/li>\n                                <li><b>JavaScript Conflict:<\/b> Another plugin or your theme might be causing a JavaScript error that prevents the reCAPTCHA script from running correctly. You can check your browser&#8217;s developer console for errors.<\/li>\n                            <\/ul>\n                        <\/p>\n                    <\/div>\n                    \n                    <div class=\"faq-item p-6\">\n                        <h4 class=\"text-xl font-semibold text-gray-800\">I get an &#8220;ERROR: Please verify that you are not a robot.&#8221; message even after checking the box. Why?<\/h4>\n                        <p class=\"mt-3 text-gray-600\">This error most commonly occurs when the **Secret Key** is incorrect. Please ensure you have copied the Secret Key from your Google reCAPTCHA panel and pasted it correctly into the plugin settings without any extra spaces.<\/p>\n                    <\/div>\n\n                    <div class=\"faq-item p-6\">\n                        <h4 class=\"text-xl font-semibold text-gray-800\">Is the plugin compatible with my theme?<\/h4>\n                        <p class=\"mt-3 text-gray-600\">Yes, ThinkCaptcha is designed to work with any standard WordPress theme. The reCAPTCHA box is a standard element that should display correctly in most environments.<\/p>\n                    <\/div>\n                <\/div>\n            <\/section>\n\n        <\/main>\n\n        <aside class=\"lg:col-span-1\">\n            <div class=\"sticky top-10 space-y-8\">\n                <div class=\"bg-white p-8 rounded-lg border shadow-sm\">\n                    <h3 class=\"text-2xl font-bold text-gray-900\">Looking for More Security?<\/h3>\n                    <p class=\"mt-3 text-gray-600\">Protect all your forms, your e-commerce site, and more with ThinkCaptcha Pro.<\/p>\n                    <a href=\"\/thinkcaptcha-pro\" class=\"mt-6 block w-full text-center bg-blue-600 text-white font-semibold py-3 px-5 rounded-lg shadow-lg hover:bg-blue-700 transition-all duration-300\">\n                        Explore ThinkCaptcha Pro\n                    <\/a>\n                <\/div>\n                <div class=\"bg-white p-8 rounded-lg border shadow-sm\">\n                    <h3 class=\"text-2xl font-bold text-gray-900\">Can&#8217;t Find What You&#8217;re Looking For?<\/h3>\n                    <p class=\"mt-3 text-gray-600\">Our support team is happy to help you. Get in touch with us.<\/p>\n                    <a href=\"\/contact\" class=\"mt-6 block w-full text-center bg-gray-800 text-white font-semibold py-3 px-5 rounded-lg shadow-lg hover:bg-gray-900 transition-all duration-300\">\n                        Create a Support Ticket\n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/aside>\n\n    <\/div>\n\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>ThinkCaptcha &#8211; Support &#038; FAQ Support &#038; FAQs All the information you need about ThinkCaptcha is here. If you can&#8217;t find what you&#8217;re looking for, don&#8217;t hesitate to contact us. Getting Started Upgrading to Pro? Important First Step! Before you install and activate ThinkCaptcha Pro, you **must deactivate and delete the free version** from your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-476","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/thinkplugin.com\/wp-json\/wp\/v2\/pages\/476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thinkplugin.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thinkplugin.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thinkplugin.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thinkplugin.com\/wp-json\/wp\/v2\/comments?post=476"}],"version-history":[{"count":1,"href":"https:\/\/thinkplugin.com\/wp-json\/wp\/v2\/pages\/476\/revisions"}],"predecessor-version":[{"id":477,"href":"https:\/\/thinkplugin.com\/wp-json\/wp\/v2\/pages\/476\/revisions\/477"}],"wp:attachment":[{"href":"https:\/\/thinkplugin.com\/wp-json\/wp\/v2\/media?parent=476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}