Last Updated: April 2026
Welcome to Themefreex (“we”, “our”, “us”). Your privacy is important to us, and we are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Email address
- Phone number
- Billing & payment details
- Company name (if applicable)
b) Account & Usage Data
- Login credentials
- Purchase history
- License keys
- Support tickets & communications
c) Technical Data
- IP address
- Browser type
- Device information
- Cookies and tracking data
d) Marketing Data
- Preferences for receiving emails
- Interaction with ads or campaigns
2. How We Use Your Information
We use your data to:
- Provide and manage our plugins, themes, and services
- Process payments and manage licenses
- Deliver customer support
- Improve website performance and user experience
- Send updates, offers, and marketing (with consent)
- Prevent fraud and ensure security
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Analyze traffic and user behavior
- Improve marketing performance
Cookies may include:
- Necessary cookies (site functionality)
- Analytics cookies (traffic insights)
- Marketing cookies (ads & retargeting)
You can control cookies through your browser settings.
4. Third-Party Services
We may share your data with trusted third parties such as:
- Payment processors (Stripe, PayPal)
- Email providers (e.g., Brevo, SendGrid)
- Analytics tools (Google Analytics)
- CRM & automation tools
These services only process data as required to deliver services.
5. Data Retention
We retain your data only as long as necessary:
- Account data: until account deletion
- Purchase data: for legal & tax compliance
- Marketing data: until you unsubscribe
You may request deletion anytime.
6. Data Security
We implement industry-standard security measures:
- SSL encryption
- Secure payment processing
- Restricted internal access
However, no system is 100% secure.
7. Your Rights
Depending on your location, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Opt out of marketing
To exercise your rights, contact us.
8. Refund Policy (14 Days)
We offer a 14-day refund policy under the following conditions:
Eligible for Refund:
- Request made within 14 days of purchase
- Product not functioning as described
- Technical issues not resolved by support
Not Eligible:
- Change of mind after usage
- Violation of terms
- Customized or service-based work already delivered
All refund requests must be submitted via our support system.
9. GDPR & Compliance
We comply with applicable data protection laws, including:
- GDPR (EU users)
- CCPA (where applicable)
For GDPR-specific requests, contact us directly.
10. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect data from children.
11. External Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with a revised date.
13. Contact Us
For any privacy-related questions or requests:
Pro Tip (Strategic Upgrade)
If you want this to actually protect you legally + increase conversions, I’d recommend adding:
- ✔ Terms & Conditions page (linked here)
- ✔ License + usage rights (for plugins)
- ✔ SaaS data processing clause (for AI tools like RescueFill / Agency OS)
