FAQs

In order to change your payment method, you will have to add a new card. To do that, follow these steps:

• Click on “My Account” in the top-left corner of the page. On a phone, click the user icon.
• Click on the “Wallet” tab.
• Click on the green “Add Payment Method” button to the right. Click on the box that says “Card” that appears below.
• Fill out all of the relevant information, including card number, expiration date, security code, country, and zip code.
• IMPORTANT: Ensure you have selected the box that reads, “Apply this payment method to all active subscriptions.” If that box is not checked, your new card will not apply to any active subscriptions.
• Click “Save.”
• Go back to the “Wallet” tab and remove whatever card is no longer in use.
• Make sure your new card is set as the default card for all charges.

• Click the “Log In” button in the top-left corner. On a phone, click the user icon.
• Enter the email address associated with your paid account.
• Look for an email in your inbox with a link to log in to the website. You should be able to log in by clicking the button that says “click here,” or by copying and pasting the full URL into your browser.

If you’d like to set up a password-based login, please see the instructions below.

• Once you are logged in, you can set up a password by clicking the “My Account” button located in the top-left corner of the webpage.
• Click on the “Profile” tab all the way to the right of the account module. (You may have to scroll to the right to locate it.)
• Click the button that reads, “Click here to set a password.”

If that does not work, please contact us below and we will get back to you as soon as we can.

If you are having trouble staying signed in to the website, please contact us using the form below. Someone on our team will send you an email to reset your password, which should resolve the issue.

If you aren’t receiving the email newsletters you expect, please look for an email from hello@newsletter.thedispatch.com or hello@updates.thedispatch.com  in your SPAM or JUNK folders.

If you find an email from us in your SPAM folder, please follow the steps below:

Gmail users: Move us to your primary inbox.

• On your phone? Tap the three dots in the top-right corner of the email and click “Report not spam.”

• On your desktop? Look for the “Not Spam” button at the top of the email, below the search bar.

Apple Mail users: Tap on our email address or icon at the top of this email (next to “From:” on mobile) and click “Add to VIPs.”

If you use a different email provider: Follow these instructions

If you continue to run into trouble getting the newsletters you’ve signed up for, please e-mail members@thedispatch.com with the subject line “Issues with Getting Desired Newsletters” and we will help you from there.

• First, you must be logged into the website.
• Click your name in the top-left corner of the page and then click “My Account.” On a phone, click the user icon.
• Click on “Newsletter Preferences” in the sidebar. On a phone, this link will be in the “Settings” drop-down menu.
• If a given newsletter features a red checkmark button and the word “Subscribed” below it, you are subscribed to that newsletter.
• If a given newsletter features a transparent plus button and the word “Subscribe” below it, you are not subscribed to that newsletter.

• Once you are logged in, click the “My Account” button in the top-left corner of the home page. On mobile, click on the user icon.
• Click on the “Profile” tab, which is the far-right tab. (On mobile, you may have to swipe to the left to locate it.)
• Change your “Display Name” to your preferred username for the website. This is the name your fellow members will see when you comment on articles and podcasts.

We hope to develop an app in the near future, and are currently focused on improving user experience on our website.

In the meantime, you can add The Dispatch icon to your home screen so it looks and acts like one! 

Here are instructions for Android.

Here are instructions for iPhone.

Newsletters will all come from a different “sender name,” and most email clients will allow you to filter by that “sender name” rather than the sender email address. The G-File, for example, is mailed from hello@newsletter.thedispatch.com but the “sender name” on the email is Jonah Goldberg.

Yes! Audio versions of the articles are available to all members. Click the “audio” button at the top of any article to listen to it. You can also follow our Dispatch Voiced podcasts to get our audio articles in your favorite podcast player.

To cancel your Dispatch membership on desktop, click the “My Account” button in the top-left corner of the webpage. On mobile, click the user icon. 

Once on the account page, click the “Membership” tab. Next to your membership, click the word “Manage” and then “Disable auto renew” in the dropdown menu.

We offer full refunds within 30 days of purchase. If you cancel your membership within 30 days and want a refund, please contact us. Our system does not automatically issue refunds. Receiving a refund will end your membership access immediately.

If you bought your membership more than 30 days ago, we cannot provide a refund, but you are welcome to disable auto-renew. You will retain access through the rest of your membership term.

If your situation needs special attention, please feel free to contact us.