Last updated: 20 November 2025
Our Commitment to Accessibility
The People’s Health Alliance is committed to making our websites accessible to everyone, including people with disabilities. As a people-led and people-focused service, we believe all of our visitors should be able to easily find the information they are seeking and use our services.
We are committed to ensuring our websites are accessible in accordance with the Equality Act 2010, which requires us to make reasonable adjustments to ensure disabled people are not substantially disadvantaged when accessing our services.
Websites Covered by This Statement
This accessibility statement applies to:
Accessibility Standards
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We are working towards full compliance and continue to improve the accessibility of our websites based on user feedback and regular testing.
How Accessible Our Websites Are
We recognise that our websites are not yet fully accessible. We are working to identify and fix issues, but you may encounter some barriers, including:
Known Issues:
- Some PDF documents may not be fully accessible to screen reader users
- Some images uploaded by practitioners may not have appropriate alternative text
- Some colour contrasts may not meet WCAG AA standards in all areas
- Some interactive elements may be difficult to use with a keyboard alone
- Some forms may not provide clear error messages for screen reader users
- The cookie consent banner may present accessibility challenges
Third-Party Content:
- Practitioner profiles are created and managed by individual practitioners, and we cannot guarantee their accessibility
- External links to third-party websites may not meet accessibility standards
- Payment processing pages are provided by Stripe and may have their own accessibility limitations
- Print-on-demand products are fulfilled by Gelato, whose website has its own accessibility standards
Accessibility Features
Our websites include the following accessibility features:
Navigation:
- Logical page structure with proper headings
- Skip to main content links on key pages
- Keyboard navigation support for most site functions
- Consistent navigation across all pages
Content:
- Alternative text for most images (ongoing work to improve coverage)
- Text can be resized using browser controls without breaking the layout
- Clear link text that describes the destination
- Readable fonts and appropriate text spacing
Compatibility:
- Our websites are designed to work with common assistive technologies including:
- Screen readers (JAWS, NVDA, VoiceOver)
- Screen magnification software
- Speech recognition software
- Browser text size controls
Supported Browsers:
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Safari (latest version)
- Microsoft Edge (latest version)
What We’re Doing to Improve Accessibility
We are taking the following steps to continuously improve the accessibility of our websites:
- Regular Reviews: We regularly review our websites to identify accessibility barriers
- User Testing: We invite users with disabilities and those using assistive technologies to test our websites and provide feedback
- Practitioner Guidance: We encourage practitioners to follow accessibility best practices when creating their profiles
- Training: We are developing internal guidance on creating accessible content
- Ongoing Updates: We prioritise accessibility improvements in our website development roadmap
Reporting Accessibility Problems
We welcome your feedback on the accessibility of our websites. If you encounter any barriers or have difficulty accessing any information or services, please let us know:
Email: gro.ahp-eht@olleh
Subject line: Please include “Accessibility” in the subject line
Contact Form: Visit our Contact Us page
When reporting an issue, please include:
- The web address (URL) of the page
- A description of the problem
- The assistive technology you are using (if applicable)
- Your browser and operating system
We aim to respond to accessibility feedback within 5 working days.
Requesting Information in Alternative Formats
If you need information from our websites in a different format (such as large print, audio, or easy read), please contact us:
Email: gro.ahp-eht@olleh
Please tell us:
- What information you need
- Which format you prefer
- How we should send it to you
We will consider your request and aim to provide the information in your requested format within 10 working days. Some formats may take longer depending on the complexity of the material.
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.
If you are not happy with how we respond to your accessibility concerns, you can contact the EHRC:
Equality and Human Rights Commission
Website: https://www.equalityhumanrights.com/en
Telephone: 0808 800 0082
Email: moc.sthgirnamuhytilauqe@ofni
Equality Advisory and Support Service (EASS)
Telephone: 0808 800 0082
Textphone: 0808 800 0084
Website: https://www.equalityadvisoryservice.com/
Technical Information About Our Websites’ Accessibility
The People’s Alliance C.I.C. is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (where applicable to Community Interest Companies providing public services).
Compliance Status
Our websites are partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard due to the non-compliances and exemptions listed below.
Non-Accessible Content
The content listed below is non-accessible for the following reasons:
Non-Compliance with WCAG 2.1:
- Some images may be missing alternative text or have inadequate descriptions (WCAG 1.1.1)
- Some colour contrasts may not meet minimum requirements (WCAG 1.4.3)
- Some interactive elements may not be fully keyboard accessible (WCAG 2.1.1)
- Some forms may not provide adequate error identification (WCAG 3.3.1)
- Some PDF documents may not be structured for accessibility (WCAG 4.1.2)
We are working to address these issues as part of our ongoing accessibility improvement programme.
Disproportionate Burden: We have not yet identified any content that we believe would be a disproportionate burden to make accessible. If this changes, we will publish details here.
Content Not Within Scope:
- PDF documents and other files published before 23 September 2018 (unless needed for current administrative processes)
- Third-party content that is not under our control (practitioner-uploaded content, external websites)
- Live video content (not currently used on our websites)
Preparation of This Accessibility Statement
This statement was prepared on 23 July 2025. It was last reviewed on 20 November 2025.
Assessment Method: This website was assessed using a combination of:
- Manual testing using keyboard navigation
- Testing with screen reader software (NVDA)
- Review against WCAG 2.1 Level AA criteria
- User feedback from our community
We have not yet conducted a full professional accessibility audit but plan to do so in 2026.
Our Ongoing Commitment
We are committed to making continuous improvements to the accessibility of our websites. We recognise that accessibility is an ongoing process, not a one-time fix.
We will update this statement as we make improvements and address known issues. If you have suggestions for how we can improve accessibility, we would love to hear from you at gro.ahp-eht@olleh.
Together, we can ensure our websites provide a welcoming and accessible space for everyone.