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Last Updated: October 21, 2024
Teachworks (collectively, "Teachworks", "we", "us", or "our") a software service of Drumlin Ventures Inc. is committed to protecting your privacy online. Our pledge is to safeguard any information we collect associated with you and your name, and will make every reasonable effort to use this information only as you request.
This Privacy Policy applies to the website teachworks.com and describes how we collect, use, share and secure the personal information you provide, as well as the information about our customers' customers or end users that we process on behalf of our customers. It also describes your choices regarding use, access, correction and deletion of your personal information.
Information, or Data
Collectively all information that you submit to Teachworks via the Site.
Personal Information
Information you submit to Teachworks via the Site which can be used to identify you. This definition incorporates, where applicable, the definitions provided in the European Union’s 2018 General Data Protection Regulation (GDPR);
Cookies
a small text file may be placed on your computer by the Site when you visit certain parts of the Site and/or when you use certain features of the Site.
Client, User or you
any third party that accesses the Site and is not either (i) employed by Teachworks and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Teachworks and accessing the Site in connection with the provision of such services;
Site, or Service
the website that you are currently using, teachworks.com and any sub-domains of this site unless expressly excluded by their own terms and conditions.
In connection with accessing or using our Service, we may collect Personal Information from you, such as your name, business name and address, email address, phone, and other Information about your business. Some of this Information is required in order for you to use the Service.
We collect Information when you register or open an account, sign in, pay a bill, purchase a Service, call us for support, or give us feedback.
For the provision of our Service to you, you provide us with Information which may identify your customers, employees, or end users.
When you provide Personal Information about your customers, employees, or end users we will only use this Information for the specific reason for which it is provided.
Cookies are small text files that are stored by your browser on your computer's hard drive. If you click the "Accept" button on the cookie consent banner displayed on our website, then cookies may be used to compile statistics about how collectively our visitors interact with our Site. These statistics contain no Personal Information and are only used by the Teachworks technical support staff.
If you click the "Deny" button on the cookie consent banner displayed onour website, then cookies that may track personal identifying information will not be used.
While you can access certain parts of our public-facing website withut cookies, a session cookie is required to login to your account.
Information collected through the Site will not be freely given to anyone. Teachworks does not, under any circumstances, sell your Information.
To the extent EU data protection law applies to our processing of your Information, we act as the "data controller". To the extent EU data protection law applies to our processing of your customer or end user data, you serve as the "data controller" or "data processor" and we serve as the "data processor" or "data sub-processor".
We use your Information to identify you, process your payments, provide you with technical support and assistance; and communicate with you about the Services via email. For example we will contact you to notify you of any issues with the Services or any suspicious activity in your account. The legal basis for these uses in the performance of the contract with you.
We use your Information to authenticate you, prevent fraud and abuse of our Services, get feedback, and perform research. The legal basis for these uses is our legitimate interest in the improvement and optimization of our service offerings and in ensuring the security of our services and we apply appropriate safeguards to protect your Information.
We share information with service providers, as required by law, and in connection with the protection and enforcement of our legal and contractual rights.
We may share some of your Information with third parties who provide services on our behalf to help with our business activities. This includes: payment processing, sending emails, providing customer service, sending marketing communications (this does not include information about your customers), conducting research and analysis and providing cloud computing infrastructure. Any Information used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. The legal basis for sharing this information is our legitimate interest in providing our Services efficiently and we implement measures to safeguard your Information.
In certain situations, Teachworks may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your Personal Information as required by law (such as to comply with a subpoena or other legal process), when we believe in good faith that disclosure is necessary to protect our rights, to protect your safety or the safety of others, to investigate fraud, to respond to a government request, if we are involved in a merger, acquisition, or sale of all or a portion of our assets, or if we are involved in a bankruptcy or liquidation proceeding. The legal basis for this is our legitimate interest in protecting our legal rights and those of others, compliance with legal obligations and our legitimate interest in fulfilling legal obligations imposed by legal authorities outside of the EU.
You can view and edit Information that identifies you online through your Teachworks account. You have a choice about the use of Information that identifies you, marketing communications you receive from us, and in some cases our use of cookies.
We do not wish to send you any unwanted email, and have tried to make it easy for you to unsubscribe from any service you have requested. If you are receiving email announcements of our new features and updates, and wish to stop receiving them, you can click the "Unsubscribe" link in the footer of the e-mail.
In connection with your right to manage your Personal Information that you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or by contacting our Customer Support or by sending an email to the email address listed at the end of this policy.
Upon request we will provide you with information about whether we hold any of your Personal Information. You may access, correct, obtain a copy of or request deletion of your Personal Information by logging into your account or by contacting us at the contact method below. We will respond to your request within one month. In certain circumstances we may be required by law to retain your Personal Information, or may need to retain your Personal Information in order to continue providing a service.
Teachworks acknowledges that you have the right to access your Personal Information. Teachworks has no direct relationship with your customers or end users whose Personal Information it processes. An individual that is a customer, employee or end user of a Teachworks client who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the Teachworks client (the data controller) with whom they have a relationship.
If requested to remove data we will respond within a reasonable timeframe. In certain circumstances we may be required by law to retain your Personal Information, or may need to retain your Personal Information in order to continue providing a service.
We may retain your Information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. In certain circumstances we may be required by law to retain your Personal Information, or may need to retain your Personal Information in order to continue providing a service.
Data security is important to Teachworks and we have implemented provide reasonable and appropriate security measures in connection with securing the Personal Information we collect from loss, misuse and unauthorized access, disclosure, alteration and destruction. For example, we:
If you are using the Service from outside the United States, please be aware that you are sending information to the United States where our servers are located. Our collection, storage and use of your Personal Data will at all times continue to be governed by this Privacy Policy. The Site's servers are hosted by a web services provider that is certified under the EU-US Data Privacy Framework. You can find more information about their compliance here: AWS EU-US Data Privacy Framework.
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Teachworks. Information provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Information for the purposes for which it was originally supplied to us.
We may also disclose Information to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
The Privacy Policy is governed by and interpreted according to the laws of Canada. Any dispute, controversy or claim arising under, out of or relating to the validity, interpretation and performance of this Privacy Policy shall be referred to and finally determined by the competent courts of the Province of Ontario and Ontario law shall apply.
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective.
If you have concerns about your privacy with the Teachworks Web site, please tell us by submitting an email to support at teachworks dot com.
