{"id":8982,"date":"2019-09-30T14:35:53","date_gmt":"2019-09-30T14:35:53","guid":{"rendered":"http:\/\/teachcomputerscience.com\/?page_id=8982"},"modified":"2025-07-02T05:41:28","modified_gmt":"2025-07-02T05:41:28","slug":"contact","status":"publish","type":"page","link":"https:\/\/teachcomputerscience.com\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n\n\t<p>We have created a handy <strong><em>FAQ<\/em><\/strong> which should answer any questions you may have around becoming a member here at Teach Computer Science. Still need to contact us? Use the contact form below to get in touch with our customer support team. <strong>Please<\/strong> make sure you have checked our FAQ before contacting.<\/p>\n<style>#sp-ea-10977 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 500ms;}#sp-ea-10977.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-10977.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-10977.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-10977.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-10977.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1777602221\"><div id=\"sp-ea-10977\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-109770\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse109770\" aria-controls=\"collapse109770\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How does billing work?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse109770\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-109770\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">The teacher &amp; school plans are an annual subscription which automatically renews. You can cancel this subscription at any time from your account area.<\/span><\/p><p><span style=\"font-weight: 400\">The Lifetime plan provides you with lifetime access to our material. No renewals; just access forever!<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-109771\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse109771\" aria-controls=\"collapse109771\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you offer support if I need help?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse109771\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-109771\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\"><strong>Of course!<\/strong> We\u2019re known for our top-notch support and believe that to have a fantastic service you need great support.<\/span><\/p><p><span style=\"font-weight: 400\">Please note that we cannot provide tutoring or specific information on topics. Our support scope includes any issues you have with the materials and the exam spec topics only.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-109772\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse109772\" aria-controls=\"collapse109772\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I receive revision and teaching material updates?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse109772\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-109772\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Yes! We constantly update and amend the materials on the site. You can download these while logged into your account.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-109773\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse109773\" aria-controls=\"collapse109773\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I\u2019m a student. Will these resources be useful to me too?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse109773\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-109773\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Absolutely<\/span><b>!<\/b><span style=\"font-weight: 400\"> Although our material is predominantly aimed at teachers we have hundreds of parents and students subscribed enjoying our resources. They have been created so that they are equally suitable for students too.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-109774\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse109774\" aria-controls=\"collapse109774\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I join Teach Computer Science?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse109774\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-109774\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">First of all, thank you so much for your support! To become a member of Teach Computer Science, just visit the <\/span><a href=\"http:\/\/teachcomputerscience.com\/membership\/\"><span style=\"font-weight: 400\">membership page<\/span><\/a><span style=\"font-weight: 400\"> and choose the plan that suits you best.<\/span><span style=\"font-weight: 400\"><\/p><p>It only takes a few minutes to fill out our simple signup form and once that\u2019s done you\u2019ll have instant access to everything we offer!<br \/><\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-109775\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse109775\" aria-controls=\"collapse109775\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is Teach Computer Science?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse109775\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-109775\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">To put it simply, Teach Computer Science is an online platform for comprehensive Teach Computer Science revision and teaching materials for use with the UK and international exam boards.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-109776\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse109776\" aria-controls=\"collapse109776\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need to join Teach Computer Science?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse109776\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-109776\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">To access the sample module <\/span><a href=\"http:\/\/teachcomputerscience.com\/gcse\/introduction-to-computers\/\"><b>Introduction to computers<\/b><\/a><span style=\"font-weight: 400\"> completely <\/span><b>free of charge<\/b><span style=\"font-weight: 400\"> you need a <\/span><b>basic account<\/b><span style=\"font-weight: 400\">.\u00a0 For paid members, we have created <\/span><b>46<\/b><span style=\"font-weight: 400\"> modules covering every Computer Science topic needed for GCSE level, and each module contains:<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">An editable PowerPoint lesson presentation<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Editable revision handouts<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A glossary which covers the key terminologies of the module<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Topic mind maps for visualising the key concepts<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Printable flashcards to help students engage active recall and confidence-based repetition<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A quiz with accompanying answer key to test knowledge and understanding of the module<\/span><\/li><\/ul><p><span style=\"font-weight: 400\">As a premium member, you get access to the <\/span><b>entire library of GCSE Computer science <\/b><span style=\"font-weight: 400\">resources. We are constantly adding new resources to provide even more value in our offering.<\/span><\/p><p><span style=\"font-weight: 400\">Please let us know what you think of the samples and we look forward to welcoming you as a member.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-109777\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse109777\" aria-controls=\"collapse109777\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I reset my password?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse109777\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-109777\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">If you\u2019re already logged in to Teach Computer Science, you can reset your password by visiting your <\/span><a href=\"http:\/\/teachcomputerscience.com\/account\/\"><span style=\"font-weight: 400\">account settings<\/span><\/a><span style=\"font-weight: 400\"> page.<\/span><\/p><p><span style=\"font-weight: 400\">If you\u2019ve forgotten your password and can\u2019t log in to Teach Computer Science, you can use the <\/span><a href=\"http:\/\/teachcomputerscience.com\/login\/?rcp_action=lostpassword\"><span style=\"font-weight: 400\">password reset form<\/span><\/a><span style=\"font-weight: 400\"> to reset it.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-109778\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse109778\" aria-controls=\"collapse109778\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> The site keeps asking me to login\/upgrade<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse109778\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-109778\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">This is usually caused by your web browser caching the page before you logged in.<\/span><\/p><p><span style=\"font-weight: 400\">When you visit the page again, instead of showing you the correct logged in page, your browser shows you the saved version instead.<\/span><\/p><p><span style=\"font-weight: 400\">In most cases, this can be solved by clicking the refresh button in your web browser.<\/span><\/p><p><span style=\"font-weight: 400\">If you have tried to refresh the browser and you are still seeing the logged out page view, then it means you need to force your browser cache to reload. Full instructions on how to do that for your computer can be found at the below link:<\/span><\/p><p><b>http:\/\/refreshyourcache.com\/en\/home\/<\/b><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-109779\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse109779\" aria-controls=\"collapse109779\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I see your resources before I purchase?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse109779\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-109779\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">We've made Module 1 of our Theory topics '<\/span><a href=\"http:\/\/teachcomputerscience.com\/gcse\/introduction-to-computers\/\"><b>Introduction to computers<\/b><\/a><span style=\"font-weight: 400\">' completely free of charge as a sample of our resources. You can download it <\/span><a href=\"http:\/\/teachcomputerscience.com\/gcse\/theory\/\"><span style=\"font-weight: 400\">here<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p><p><span style=\"font-weight: 400\">We\u2019ve created <\/span><b>46 modules<\/b><span style=\"font-weight: 400\"> covering every <\/span><b>Computer Science topic<\/b><span style=\"font-weight: 400\"> needed for <\/span><b>GCSE level<\/b><span style=\"font-weight: 400\">, and each module contains:<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">An editable PowerPoint lesson presentation<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Editable revision handouts<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A glossary which covers the key terminologies of the module<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Topic mind maps for visualising the key concepts<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Printable flashcards to help students engage active recall and confidence-based repetition<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A quiz with accompanying answer key to test knowledge and understanding of the module<\/span><\/li><\/ul><p><span style=\"font-weight: 400\">As a <\/span><a href=\"http:\/\/teachcomputerscience.com\/membership\/\"><b>premium member<\/b><\/a><span style=\"font-weight: 400\">, you get access to the entire library of <\/span><a href=\"http:\/\/teachcomputerscience.com\/gcse\/\"><b>GCSE Computer science resources<\/b><\/a><span style=\"font-weight: 400\">. We are constantly adding new resources to provide even more value in our offering.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097710\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097710\" aria-controls=\"collapse1097710\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Does your payment include VAT?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097710\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097710\"> <div class=\"ea-body\"><p>As of May 2020, it was announced by the UK government that all Digital subscriptions are no longer VATable. As a small, family-run business we believe in fair pricing and as a result, we reduced our subscription cost by the 20% VAT rate. There is, therefore, no VAT chargeable on our payment.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097711\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097711\" aria-controls=\"collapse1097711\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Where are your free resources?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097711\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097711\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">We do not offer \u2018free material\u2019 other than our sample module as we run the site free of advertising. Our loyal subscribers enable us to keep the site up to date with the latest specification and also release brand new material.<\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\">To help with your purchasing decision<\/span> <span style=\"font-weight: 400\">we've made Module 1 of our Theory topics '<\/span><a href=\"http:\/\/teachcomputerscience.com\/gcse\/introduction-to-computers\/\"><b>Introduction to computers<\/b><\/a><span style=\"font-weight: 400\">' completely free of charge as a sample of our resources. You can download it <\/span><a href=\"http:\/\/teachcomputerscience.com\/gcse\/theory\/\"><span style=\"font-weight: 400\">here<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p><p><span style=\"font-weight: 400\">We\u2019ve created <\/span><b>48 modules<\/b><span style=\"font-weight: 400\"> covering every <\/span><b>Computer Science topic<\/b><span style=\"font-weight: 400\"> needed for <\/span><b>GCSE level<\/b><span style=\"font-weight: 400\">, and each module contains:<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">An editable PowerPoint lesson presentation<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Editable revision handouts<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A glossary which covers the key terminologies of the module<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Topic mind maps for visualising the key concepts<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Printable flashcards to help students engage active recall and confidence-based repetition<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A quiz with accompanying answer key to test knowledge and understanding of the module<\/span><\/li><\/ul><p><span style=\"font-weight: 400\">As a <\/span><a href=\"http:\/\/teachcomputerscience.com\/membership\/\"><b>premium member<\/b><\/a><span style=\"font-weight: 400\">, you get access to the entire library of <\/span><a href=\"http:\/\/teachcomputerscience.com\/gcse\/\"><b>GCSE Computer science resources<\/b><\/a><span style=\"font-weight: 400\">. We are constantly adding new resources to provide even more value in our offering.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097712\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097712\" aria-controls=\"collapse1097712\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> My payment failed. What can I do?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097712\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097712\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">When purchasing or upgrading your <strong>Teach Computer Science<\/strong> account to a paid plan, you might experience an error message if your payment method fails.<\/span><span style=\"font-weight: 400\"><br \/><\/span><\/p><p><span style=\"font-weight: 400\">This is usually because your bank blocked the payment from being processed.<\/span><\/p><p><span style=\"font-weight: 400\">If your payment did fail, the best option is to contact your bank and let them know that the payment you tried to make was approved and that they should whitelist it so that you can try to make the payment again. Once your bank removes that block, you should be free to purchase with no more problems.<\/span><\/p><p><span style=\"font-weight: 400\">Alternatively, if you have a PayPal account, you can choose the PayPal option at the checkout instead. Most banks are more familiar with PayPal payments, so the payment is less likely to get flagged by your bank.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097713\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097713\" aria-controls=\"collapse1097713\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you accept purchase orders or payment via an invoice?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097713\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097713\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Yes! Many schools in the UK and abroad prefer to submit a purchase order and make payment directly through a bank transfer instead of purchasing online.<\/span><\/p><p><span style=\"font-weight: 400\">To do that, simply fill out our <\/span><a href=\"http:\/\/teachcomputerscience.com\/request-invoice\/\"><span style=\"font-weight: 400\">Purchase Order Form<\/span><\/a><span style=\"font-weight: 400\"> with the relevant details and submit it to our support team. Once we receive that, payment information will be sent over to you and your account will be upgraded as soon as we receive the payment.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097714\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097714\" aria-controls=\"collapse1097714\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I cancel my membership?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097714\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097714\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">We only want you to stay with Teach Computer Science if you get true value from it. We\u2019d be sad to see you go, but we have made cancelling your membership very easy.<\/span><\/p><p><span style=\"font-weight: 400\">If you go to your <\/span><a href=\"http:\/\/teachcomputerscience.com\/account\/\"><span style=\"font-weight: 400\">account page<\/span><\/a><span style=\"font-weight: 400\">, you\u2019ll see the \u201cDisable automatic renewal\u201d button. To cancel, you just need to click that button and your membership will expire at the end of the payment period.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097715\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097715\" aria-controls=\"collapse1097715\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I print resources?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097715\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097715\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">All of our resources are provided for download in PDF or PPT format and most modern computers should be able to open and print them from the File menu.<\/span><\/p><p><span style=\"font-weight: 400\">If you can\u2019t open the PDF resources on your computer, you might need to install the free Adobe Reader software. You can also contact support if you have any trouble and we\u2019ll help you to overcome any technical hiccups<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097716\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097716\" aria-controls=\"collapse1097716\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I would like to unsubscribe from your emails<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097716\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097716\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">That\u2019s absolutely no problem! All emails include a clear Unsubscribe button within the footer. If you would like to unsubscribe from emails then please click the handy link before contacting support.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097717\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097717\" aria-controls=\"collapse1097717\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I would like to delete my account<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097717\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097717\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">We never want to see members leave us however we appreciate that people change careers, move roles or no longer find value in our offering. If you would like your account and all data removed then please contact our support team and we will action this instantly.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097718\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097718\" aria-controls=\"collapse1097718\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you have a refund policy?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097718\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097718\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Yes. Our membership is a digital product, so we cannot offer any refunds on new purchases. We ask all members to carefully check the sample topic \u2018<\/span><a href=\"http:\/\/teachcomputerscience.com\/gcse\/introduction-to-computers\/\"><b>Introduction to computers<\/b><\/a><span style=\"font-weight: 400\">\u2019 to see if the material is what you are looking for. Please manage your automatic renewal settings in your Account and keep a lookout for our renewal reminder, which goes out three days before renewal takes place.<\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\">If you have any questions related to renewals or our refund policy, you can contact support via the contact form at the bottom of this FAQ.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097719\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097719\" aria-controls=\"collapse1097719\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> We have paid our invoice via bank transfer but our account is still not upgraded<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097719\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097719\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">It\u2019s impossible for us to monitor all payments and know which payment is assigned to which account. If your finance department has made payment via bank transfer then please contact us with a clear reference, date of payment and organisation who made the payment. With this information, we will be able to upgrade your account without delay<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097720\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097720\" aria-controls=\"collapse1097720\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I want to change my username<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097720\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097720\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Unfortunately, username cannot be changed once the account has been created. You can, however, use your email address instead of your username to log in. This can be changed within the <\/span><b>account area.<\/b><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097721\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097721\" aria-controls=\"collapse1097721\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> File name too long error<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097721\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097721\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Sometimes there can be a difficulty with downloading our resources. This is usually the case when your computer is part of larger school network and the filename\/path becomes too long. Where this is the case, you can change your download path to Desktop before moving it to your server. If this does not help, you can rename the file in your browser to something shorter. If you\u2019re still having trouble, please contact us and we can send you resources directly.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097722\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097722\" aria-controls=\"collapse1097722\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I Pay Monthly?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097722\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097722\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">We don't currently offer a monthly payment plan and at this moment in time have no plans to do so long term. We are an incredibly small, family-run business so the processing costs and bandwidth of managing monthly payments are just too much.<\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\">We believe our yearly cost of <\/span><b>\u00a360 <\/b><span style=\"font-weight: 400\">is also incredibly competitive given the value of our subscription. We currently have thousands of resources live and are constantly improving them to add even more value to the subscription. The price of the subscription never rises meaning the added value will continue for years to come.<\/span><\/p><p><span style=\"font-weight: 400\">The feedback we get from our premium members is that we save them hours of lesson planning a week. If you take that time over a year then it's hundreds of hours of precious time back to concentrate time and effort elsewhere. We really believe it's value for money.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097723\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097723\" aria-controls=\"collapse1097723\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you have resources for all exam boards?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097723\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097723\"> <div class=\"ea-body\"><p>Our materials are transferable and used with both <b>UK <\/b>and <strong>International<\/strong><b>\u00a0GCSE examination board<\/b> specifications.<\/p><p><span style=\"font-weight: 400\">We have put together mapping documents which show you <\/span><b>exactly<\/b><span style=\"font-weight: 400\"> which modules align to the specification you are teaching.<\/span><\/p><p><span style=\"font-weight: 400\">You can view these here:<\/span><\/p><ul><li style=\"font-weight: 400\"><a href=\"http:\/\/teachcomputerscience.com\/ocr\/\"><span style=\"font-weight: 400\">OCR Computer Science specification<\/span><\/a><\/li><li style=\"font-weight: 400\"><a href=\"http:\/\/teachcomputerscience.com\/aqa\/\"><span style=\"font-weight: 400\">AQA Computer Science specification<\/span><\/a><\/li><li style=\"font-weight: 400\"><a href=\"http:\/\/teachcomputerscience.com\/edexcel\/\"><span style=\"font-weight: 400\">Edexcel Computer Science specification<\/span><\/a><\/li><li style=\"font-weight: 400\"><a href=\"http:\/\/teachcomputerscience.com\/cie\/\"><span style=\"font-weight: 400\">CIE Computer Science specification<\/span><\/a><\/li><li style=\"font-weight: 400\"><a href=\"http:\/\/teachcomputerscience.com\/eduqas\/\"><span style=\"font-weight: 400\">Eduqas Computer Science specification<\/span><\/a><\/li><li style=\"font-weight: 400\"><a href=\"http:\/\/teachcomputerscience.com\/wjec\/\"><span style=\"font-weight: 400\">WJEC Computer science specification<\/span><\/a><\/li><li style=\"font-weight: 400\"><a href=\"http:\/\/teachcomputerscience.com\/national-5\/\"><span style=\"font-weight: 400\">National 5 Computer science specification<\/span><\/a><\/li><\/ul><p><span style=\"font-weight: 400\">We've laid each topic out in a way where you can cross-check with the specification of your board to see what aligns. If you are studying a board which isn't listed above, then I would strongly suggest utilising our <\/span><a href=\"http:\/\/teachcomputerscience.com\/gcse\/\"><b>GCSE page<\/b><\/a><span style=\"font-weight: 400\"> and cross-referencing between your specification and the page. We've found most boards have very similar material.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097724\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097724\" aria-controls=\"collapse1097724\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you have A Level Computer Science content?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097724\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097724\"> <div class=\"ea-body\"><p>Great news!<\/p><p>We have begun to roll out comprehensive A Level Computer Science resources. These are available at no additional cost to Premium members.<\/p><p><span style=\"font-weight: 400\">Some features you will get from our resources are:<\/span><\/p><ul><li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Comprehensive A Level Computer Science resources.<\/span><\/i><\/li><\/ul><ul><li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Suitable for use with AQA, CIE, Edexcel, OCR, Eduqas, WJEC &amp; National 5.<\/span><\/i><\/li><li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">Resources are provided in editable PowerPoint and Word document formats to easily edit for your class.<\/span><\/i><\/li><li style=\"font-weight: 400\"><i><span style=\"font-weight: 400\">We provide our resources in the form of condensed revision notes, Exam question booklets, Mind maps, Interactive quizzes, PowerPoint presentations, Flashcards and much more.<\/span><\/i><\/li><li>56 Topics covering all aspects of Computer Science taught at A-Level.<\/li><\/ul><p><span style=\"font-weight: 400\">In short, we have everything you need for A Level Computer Science teaching or studying.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097725\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097725\" aria-controls=\"collapse1097725\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is your GCSE Python material available to download?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097725\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097725\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Absolutely! We have PPT slides for all our <\/span><a href=\"http:\/\/teachcomputerscience.com\/gcse-python\/\"><b>GCSE Python content<\/b><\/a><span style=\"font-weight: 400\"> which you can download right away.\u00a0<\/span><\/p><p><a href=\"http:\/\/teachcomputerscience.com\/gcse-python\/\"><b>Click here<\/b><\/a><span style=\"font-weight: 400\"> to download right now.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-1097726\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse1097726\" aria-controls=\"collapse1097726\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you have Video content?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse1097726\" data-parent=\"#sp-ea-10977\" role=\"region\" aria-labelledby=\"ea-header-1097726\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">At this moment we do not offer video revision. We have focused on producing best in class resource material which is more theory-based as opposed to visual.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">Our <\/span><a href=\"http:\/\/teachcomputerscience.com\/membership\/\"><span style=\"font-weight: 400\">premium resources<\/span><\/a><span style=\"font-weight: 400\"> are the most comprehensive available on the web. Some features you will get from our resources are:<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Comprehensive GCSE Computer Science resources (for the new 9-1 GCSE specification.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Suitable for use with AQA, CIE, Edexcel, OCR, Eduqas, WJEC &amp; National 5.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Resources are provided in editable PowerPoint and Word document formats to easily edit for your class.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">We provide our resources in the form of condensed revision notes,<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Exam question booklets, Mind maps, Interactive quizzes,<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">PowerPoint presentations, Flashcards and much more.<\/span><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\n<h2>Still need to contact us?<\/h2>\n<noscript class=\"ninja-forms-noscript-message\">\n\tNotice: JavaScript is required for this content.<\/noscript>\n<div id=\"nf-form-3-cont\" class=\"nf-form-cont\" aria-live=\"polite\" aria-labelledby=\"nf-form-title-3\" aria-describedby=\"nf-form-errors-3\" role=\"form\">\n\n    <div class=\"nf-loading-spinner\"><\/div>\n\n<\/div>\n        <!-- That data is being printed as a workaround to page builders reordering the order of the scripts loaded-->\n        <script>var formDisplay=1;var nfForms=nfForms||[];var form=[];form.id='3';form.settings={\"objectType\":\"Form Setting\",\"editActive\":true,\"title\":\"Contact Me\",\"key\":\"\",\"created_at\":\"2018-12-21 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form with this value has already been submitted.\",\"allow_public_link\":0,\"embed_form\":\"\",\"drawerDisabled\":false,\"repeatable_fieldsets\":\"\",\"changeEmailErrorMsg\":\"Please enter a valid email address!\",\"changeDateErrorMsg\":\"Please enter a valid date!\",\"confirmFieldErrorMsg\":\"These fields must match!\",\"fieldNumberNumMinError\":\"Number Min Error\",\"fieldNumberNumMaxError\":\"Number Max Error\",\"fieldNumberIncrementBy\":\"Please increment by \",\"formErrorsCorrectErrors\":\"Please correct errors before submitting this form.\",\"validateRequiredField\":\"This is a required field.\",\"honeypotHoneypotError\":\"Honeypot Error\",\"fieldsMarkedRequired\":\"Fields marked with an <span class=\\\"ninja-forms-req-symbol\\\">*<\\\/span> are required\",\"form_title_heading_level\":\"3\",\"ninjaForms\":\"Ninja Forms\",\"fieldTextareaRTEInsertLink\":\"Insert Link\",\"fieldTextareaRTEInsertMedia\":\"Insert Media\",\"fieldTextareaRTESelectAFile\":\"Select a 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