Customer Service and Support

To find out when your package will be delivered, simply put your tracking number into our tracking link for the most up to date notifications on when your parcel will be delivered. You can also sign up for SMS notifications via our website, which will keep you updated.

This will depend on what stage of the journey your parcel is at. Please see our address changes FAQ section.

To ensure your package is delivered successfully, you may need to update your delivery information with us. This can include providing access codes or notes, business hours, or contact information. Here’s how you do that:

Step 1: Gather the Necessary Information

• Tracking Number: Ensure you have your SpeedX tracking number ready. This is essential for updating your delivery information.
• Access Details: Prepare any necessary access information such as gate codes, instructions of where to leave your parcel, business hours, or contact numbers that might help our delivery driver.

Step 2: Contact SpeedX

• Contact Miles, our chatbot: Visit the SpeedX website and locate Miles. This tool allows you to easily communicate directly with SpeedX support.

Step 3: Provide Updated Information

• Access Codes and Contact Information: Clearly provide any access codes, phone numbers, or specific instructions that will help our delivery driver access your location.

Business Hours: If applicable, update your business hours to ensure delivery. Any updates you make will flow through all SpeedX systems in real-time, including to your driver.

We’re really sorry to hear you did not receive your package as expected. 

If your tracking number shows that your shipment was delivered, but you can’t find it, please check the following areas as our driver may have placed it in a safer location:

• Front or back porch.
• Your mailroom and/or mailbox.
• Garage or side of the house.  
• Any area that may be sheltered from potential weather hazards.
• Check with others in your house or building to see if they may have received it.

If you are still unable to locate your package, reach out to your merchant who should be able to assist.

This means our delivery driver is having trouble accessing your property. This could be due to the following:

• Apartment Complex
• Gated Community
• Construction in the Area
• Weather Impacting Driver Access

If you haven’t already, you can update SpeedX with your delivery information by contacting us via Miles our chatbot – be sure to have your SpeedX Tracking number on hand.

The best way to find out where your parcel is in its journey, is to track it with your tracking number which can be found here. You can also sign up for automated SMS updates via our website which will alert you when your parcel is out for delivery.

If you don’t have your SpeedX tracking number, please contact your retailer. All SpeedX numbers will start with “SPX”.

In this situation, it’s best to check with your merchant to ensure you have the correct number.  Alternatively, your number may be for another last mile delivery company who is handing your parcel.

Please see our glossary of parcel terms.

To track your delivery, simply put your tracking number into our tracking link for the most up to date notifications on when your parcel will be delivered.

To track your delivery, simply put your tracking number into our tracking link for the most up to date notifications on when your parcel will be delivered. You can also sign up for automated SMS updates via our website which will alert you when your parcel is out for delivery.

Most SpeedX packages do not require a signature to deliver. Packages with age restricted items, such as alcohol, may require us to obtain an adult (21+ years old) signature in order to deliver the package. 

If your package contains items that are not age restricted, no one needs to be at the delivery location to sign for your delivery in order for you to receive your package. 

We’re sorry, but at the moment SpeedX does not allow pickups from our facilities, so we will need to attempt to deliver your package. If you are able to provide any delivery information to assist us in delivering your package, please use the SpeedX chatbot to enter your tracking number and we will be able to assist you further.

Absolutely! To see your delivery photos please follow these easy steps:

1. On SpeedX.io, click on the blue “Tracking” button in the top, right corner.
2. Enter your tracking number and click “Track”.
3. If your package has been delivered, the photos will be immediately available for you to see after you have entered your delivery zip code.

If you have any problems accessing the photos of your delivery or need further assistance with the delivery we are here to help. If you haven’t already contacted us, please drop a message to Miles, our chatbot for immediate assistance.  

We’re sorry to hear that. When there is a “Attempted Delivery” tracking notification, it means that your package was loaded into one of our delivery vehicles, but we were unable to deliver it to the final destination. This could be for several reasons, including:

• Issues with the delivery address
• No access to the delivery location 
• No safe location to leave the package
• Business is closed – if the shipment is going to a commercial address. 

If you’re disputing that a delivery attempt was made, we do apologize. Please do check the delivery address that was used on your retailer’s website when you first placed the order to verify accuracy. If there are corrections or additional delivery instructions, please submit a request through our chat service and your package should be re-delivered within 1-2 business days. 

Yes, you can contact Miles, our chatbot to add delivery instructions such as ‘leave on my porch’ or wherever you believe is the best place to secure your delivery.

Don’t worry if nobody is home – most merchants don’t require a signature from you so we’ll leave your package and take a picture of it to post in the tracking section of our website for your convenience.

Yes, we are able to change this if it’s a change to your street address or apt number. If you need to change your city, state, or Zip code, you’ll need to get in touch with your merchant.

As above, we are able to change your parcel’s delivery location if it’s a change to your street address or apt number and we receive the change in plenty of time. If you need to change your city, state, or Zip code, you’ll need to get in touch with your merchant.

Unfortunately this isn’t something we can offer at present.

Unfortunately this isn’t something we can offer at present.

If your shipment has been delayed, please know that we are working to deliver it safely and as soon as possible. If the tracking for your package only shows “Shipping Label Created,” please note that SpeedX has yet to receive your shipment for delivery. 

In general, if the status of your shipment has not changed for three business days, please reach out to your retailer for further assistance. If you need to add delivery information like an access code or business hours please reach out to our support team through Miles, our support chatbot.

Yes. We’re pleased to be able to deliver to all locations on Saturdays between 8 a.m. and 8 p.m local time. In select service areas, we also deliver on Sundays between 8 a.m. and 8 p.m. local time. 

If your package has already been delivered, you will need to contact your point of sale in order to return your items.

If your package has not been delivered, and you haven’t already contacted us, please contact Miles, our support chatbot and be sure to have your SpeedX Tracking number on hand.

If you alert us through Miles to stop the delivery before it has arrived, we can then return your parcel to the merchant. However, we don’t currently offer a service to come to your address and retrieve packages to be returned.

If you need to return a package, you’ll need to get in contact with your merchant for next steps.

We know that dealing with a lost or undelivered package can be frustrating, especially when you’ve been waiting for an important item. If you find yourself in this situation and need to request a refund, follow these simple steps to ensure your request is processed smoothly.

Step 1: Verify Package Status

Before initiating a refund request, double-check the delivery status of your package. Sometimes, packages may be marked as delivered before they actually arrive, or they could be left in unexpected places around your property.

Step 2: Contact the Seller

If your package is confirmed lost, misdelivered or undelivered, the next step is to reach out to the seller or the company you purchased the item from. Explain the situation and request a refund or reshipment.

Step 3: Provide Necessary Information

Be prepared to provide the seller with all the necessary information regarding your order, such as the order number, tracking number, and any correspondence you’ve had with the delivery service. Sometimes, your merchant will require photographs if a parcel has been damaged.

Step 4: Follow Up

If you don’t receive a response from the seller within a reasonable timeframe, follow up. Persistence is key in these situations to ensure your request is being processed.

Step 5: Contact the Delivery Service If Needed

In some cases, the seller may ask you to reach out to the delivery service for more information. If instructed to do so, contact the delivery service and provide them with your tracking number and any other relevant details.

Step 6: Check for Updates

Regularly check your email or the seller’s website for updates on your refund request. Some companies may update your order status online or send notifications regarding refund processing.

Step 7: Review Refund Policy

While waiting for your refund, review the seller’s refund policy to understand the timeframe and method of refund you should expect. This can help set realistic expectations and provide a basis if you need to escalate your request.

Conclusion

Requesting a refund for a lost or undelivered package requires patience and persistence. By following these steps and providing all necessary information, you can increase the chances of receiving your refund in a timely manner. Remember, communication with the seller and, if necessary, the delivery service is crucial throughout this process.

The best thing to do is to track your parcel for recent updates using our tracking tool. Be sure to have your tracking number to hand. It may be that your parcel has been delayed, is still en route, or has been delivered to a safe place.

Don’t worry, we’re here to assist you! To check the status of your package, you can use the tracking button in the top right-hand corner of our website homepage. In addition, you can view some of our other FAQs here.

Should you require additional support, please feel free to contact Miles, our SpeedX support chatbot. Make sure you have your SpeedX Tracking number to hand.

We’re sorry to hear this. Please let us know via Miles so that we’re aware, but unfortunately, you’ll need to reach out to your Merchant for next steps.

Sadly, we cannot accept claims from the recipient of a package. You will need to contact your merchant to file a claim or receive a refund or replacement.

Unfortunately, this does happen from time to time. You’ll need to contact your merchant to arrange for a replacement.

We do not currently have a phone number but you can chat with Miles, our support chatbot who will happily assist you.

Miles our support chatbot is available to assist you between 8am-8pm ET.

Sadly we can’t facilitate direct verbal communication with your driver. However, if you have delivery instructions or a change of address, please update us via Miles. The information you enter will then be transmitted in real-time to the driver.