# Activation Process

{% @arcade/embed flowId="FVMLIs7Pz9zSltXBKjLg" url="<https://app.arcade.software/share/FVMLIs7Pz9zSltXBKjLg>" %}

Now that Luminar Neo is installed, it’s time to activate it.

To activate the app, you have to sign in to your Skylum account.

Enter your email address to find out if you already have an account:<br>

<figure><img src="https://3998991287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FynrwC8fnGXULbglwsNaw%2Fuploads%2FUKXffT76GmXelny9Hn5P%2FScreenshot%202025-04-15%20at%2009.39.13.png?alt=media&#x26;token=f2f88b5c-f412-4c30-ba9b-86bb2c730031" alt=""><figcaption></figcaption></figure>

Sign in with your email address (the one you used during the purchase) and the password for your Skylum account. If you created a Skylum using a linked third-party account, **Google, Facebook, Microsoft, or Apple**, click the relevant button.

In case you don't have an account yet, it will be created during the process:

<figure><img src="https://3998991287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FynrwC8fnGXULbglwsNaw%2Fuploads%2FvYy6Dt1qKOxt1s0SXQDi%2FScreenshot%202025-04-15%20at%2009.40.21.png?alt=media&#x26;token=bb27cace-750b-453c-821c-195f514c3666" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
If Luminar Neo doesn’t appear in the [**My Software**](https://skylum.com/user/login?utm_source=support\&utm_medium=organic\&utm_campaign=content) tab, it’s possible that there was a typo in the email address you entered during the purchase. To resolve this, visit the [**Skylum Support page**](https://skylum.com/support?utm_source=support\&utm_medium=organic\&utm_campaign=content) and scroll down to the "Missing Your License" section. There, you can check if any app is linked to your email address. If you receive the message "No data was found," please [**contact our Support Team**](https://skylum.com/support/contact?utm_source=support\&utm_medium=organic\&utm_campaign=content) for assistance in locating your purchase.
{% endhint %}

![](https://userguide.skylum.com/hc/article_attachments/20871304585746)

#### &#x20;*<mark style="background-color:orange;">**Important**</mark>* *<mark style="background-color:orange;">**Notes**</mark>*

<details>

<summary>License Key from the Resellers</summary>

In case you purchased the app at one of our resellers, you will have to enter the license key you received by clicking here:

<figure><img src="https://3998991287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FynrwC8fnGXULbglwsNaw%2Fuploads%2Fzc79aSQ3JbCwxIdgT6nE%2FScreenshot%202025-06-11%20at%2010.15.59.png?alt=media&#x26;token=0c8ede4c-a012-4359-9e07-07a7186b9377" alt=""><figcaption></figcaption></figure>

Enter the **Activation code** you received from our reseller here to activate the app:

<figure><img src="https://3998991287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FynrwC8fnGXULbglwsNaw%2Fuploads%2FkRMGMS5Z2JJUeRDlvFaE%2FScreenshot%202025-06-11%20at%2010.16.51.png?alt=media&#x26;token=49875698-bb8d-4cb9-a1f8-90a33278b713" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>macOS users</summary>

If you see this activation window, it may happen that you downloaded Luminar Neo from the App Store:

![](https://3998991287-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FynrwC8fnGXULbglwsNaw%2Fuploads%2FdlBkbllFKp2zBedBRkcB%2Fmceclip8.png?alt=media\&token=143cf182-ac9e-4c42-9db1-c5e954607e38)

**Kindly note that if you purchase Luminar Neo from the website, you will have to download the app from the website as well,** not the App Store. So, in this case, you need to **uninstall** the App Store version of Luminar Neo and install the correct one from the confirmation letter or Skylum account.

</details>

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