{"id":4876,"date":"2023-08-09T10:54:01","date_gmt":"2023-08-09T03:54:01","guid":{"rendered":"https:\/\/support.nestscale.com\/?page_id=4876"},"modified":"2023-09-07T15:45:44","modified_gmt":"2023-09-07T08:45:44","slug":"nestdesk-knowledge-base","status":"publish","type":"page","link":"https:\/\/support.nestscale.com\/nestdesk-knowledge-base\/","title":{"rendered":"NestDesk Knowledge Base"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4876\" class=\"elementor elementor-4876\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a68ce0e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a68ce0e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e13b4ef\" data-id=\"e13b4ef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd681fa elementor-widget elementor-widget-heading\" data-id=\"dd681fa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Hi! How Can We Help? \ud83d\ude0a<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf7a911 elementor-search-form--skin-minimal support-search elementor-widget__width-initial elementor-widget elementor-widget-search-form\" data-id=\"bf7a911\" data-element_type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;minimal&quot;}\" data-widget_type=\"search-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-search-form\" role=\"search\" action=\"https:\/\/support.nestscale.com\" method=\"get\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-search-form__container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-search-form__icon\">\n\t\t\t\t\t\t<i class=\"fa fa-search\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Search<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<input placeholder=\"Ask Us Anything\" class=\"elementor-search-form__input\" type=\"search\" name=\"s\" title=\"Search\" value=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40cac9c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40cac9c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e9d2a56\" data-id=\"e9d2a56\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4dd5a1c elementor-widget elementor-widget-heading\" data-id=\"4dd5a1c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">NestDesk Knowledge Base<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-893f8e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"893f8e1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7643a08\" data-id=\"7643a08\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c4953b elementor-widget elementor-widget-option\" data-id=\"9c4953b\" data-element_type=\"widget\" data-widget_type=\"option.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t            <div class=\"category-child-app\">\n                                        <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2023\/07\/target-05.svg\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/nestdesk-overview\/\">Overview<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">Provides a comprehensive look at what NestDesk offers\u2014seamless communication, efficient customer support, and enhanced engagement across all channels<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/nestdesk-overview\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                            <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2023\/08\/shuttle.png\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/nestdesk-getting-started\/\">Getting Started<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">Embark on your NestDesk experience with this simple guide. Learn the essential steps to set up your account, explore key features, and start delivering exceptional customer interactions<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/nestdesk-getting-started\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                            <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2023\/08\/communication.png\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/conversation-management\/\">Conversation Management<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">Discover tools for organizing, prioritizing, and engaging with customer interactions effectively, all within a single, user-friendly platform.<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/conversation-management\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                            <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2023\/08\/order.png\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/order-management\/\">Order Management<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">Effortlessly create, cancel, and refund orders, ensuring smooth transactions and exceptional customer experiences.<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/order-management\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                            <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2023\/08\/value.png\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/customers\/\">Customers<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">Organize, analyze, and leverage customer information for personalized experiences and informed decision-making<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/customers\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                            <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2023\/08\/automation.png\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/automations\/\">Automations<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">Explore the power of automations within NestDesk. Dive into creating intelligent chatbots, crafting comprehensive FAQs, and establishing a robust helpdesk system for seamless customer interactions<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/automations\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                            <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2024\/10\/robotics.png\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/ai-chat-bot-uses\/\">AI Chatbot<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">AI Chatbot provides a more responsive and automatic responses for customers questions.<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/ai-chat-bot-uses\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                            <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2023\/08\/people.png\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/account-information\/\">Account Information<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">NestDesk account information userguides. Find answers for your questions relating to NestDesk account information here.<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/account-information\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                            <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2023\/08\/support.png\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/nestdesk-agents\/\">Agents<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">Customize roles, permissions, and preferences to empower your agents for successful customer interactions<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/nestdesk-agents\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                            <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2023\/08\/customize.png\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/customization\/\">Customization<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">Personalize the user interface, branding elements, and communication templates to align the platform seamlessly with your brand&#8217;s identity<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/customization\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                            <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2023\/08\/dashboard.png\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/nestdesk-analytics\/\">Analytics<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">Access, interpret, and utilize comprehensive reports to optimize your customer interactions and support strategies<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/nestdesk-analytics\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                            <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2023\/08\/integration.png\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/nestdesk-integrations\/\">Integrations<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">Discover how to connect and synchronize your favorite tools, platforms, and apps to enhance productivity and provide a unified customer experience<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/nestdesk-integrations\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                            <div class=\"child-item-3-col\">\n                            <div class=\"child-box\">\n                                <div class=\"elementor-widget-container\">\n                                    <div class=\"elementor-image-box-wrapper\">\n                                        <figure class=\"elementor-image-box-img\">\n                                                <img decoding=\"async\" src=\"https:\/\/support.nestscale.com\/wp-content\/uploads\/2023\/09\/bill-1.png\" \/>                                        <\/figure>\n                                        <div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\" class=\"attachment-full size-full\">\n                                                <a href=\"https:\/\/support.nestscale.com\/nestdesk\/nestdesk-billing\/\">Billing<\/a>\n                                            <\/h3>\n                                            <p class=\"elementor-image-box-description\">Manage your subscription and payment details<\/p>\n                                        <\/div>\n                                        <a href=\"https:\/\/support.nestscale.com\/nestdesk\/nestdesk-billing\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n                                            <span class=\"elementor-button-content-wrapper\">\n                                                <span class=\"elementor-button-icon elementor-align-icon-right\">\n                                                    <i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i> <\/span>\n                                                <span class=\"elementor-button-text\">See Articles<\/span>\n                                            <\/span>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                <\/div>\n        <style>\n            .category-child-app {\n                display: flex;\n                flex-wrap: wrap;\n            }\n            .child-item-3-col {\n                flex: 0 0 31%;\n                margin: 5px;\n                position: relative;\n            }\n            @media screen and (max-width: 498px){\n                .category-child-app .child-item-3-col {\n                    flex-grow: 1;\n                    flex-basis: 50%;\n                }\n            }\n            @media screen and (max-width: 824px){\n                .child-item-3-col {\n                    flex-basis: 35%;\n                    flex-grow: 1;\n                }\n            }\n            .child-item-3-col img {\n                max-width: 24px;\n                height: 24px;\n            }\n            .child-item-3-col .elementor-button-link{\n                font-size: 16px;\n                font-weight: 600;\n                line-height: 16px;\n                background-color: #1F1C1B;\n                border-radius: 6px 6px 6px 6px;\n                padding: 12px 20px 12px 16px;\n            }\n            .child-item-3-col .elementor-button-link:hover {\n                color: #FFFFFF;\n                background-color: #BBBBBC;\n            }\n            .child-item-3-col .elementor-button .elementor-align-icon-right {\n                margin-left: 10px;\n            }\n            .child-box .elementor-widget-container {\n                padding: 20px 20px 20px 20px;\n                border-style: solid;\n                border-width: 2px 2px 2px 2px;\n                border-color: #D2D2D2;\n                border-radius: 10px 10px 10px 10px;\n            }\n            .child-box .elementor-image-box-wrapper figure {\n                position: absolute;\n                left: 5%;\n                top: 9%;\n                display: inline-block;\n            }\n            .elementor-image-box-title {\n                color: #000000;\n                font-size: 19px;\n                font-weight: 700;\n                line-height: 28px;\n            }\n            .child-box .elementor-image-box-title a {\n                position: relative;\n                top: 0;\n                left: 11%;\n            }\n            .child-item-3-col .elementor-image-box-description{\n                color: #000000;\n                font-family: \"BeVietnam Pro\", Sans-serif;\n                font-size: 14px;\n                font-weight: 400;\n                line-height: 21px;\n            }\n            <\/style>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba5696e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ba5696e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56e1c0c\" data-id=\"56e1c0c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c887f9 elementor-widget elementor-widget-heading\" data-id=\"5c887f9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a835343 knowledge-toggle elementor-widget elementor-widget-toggle\" data-id=\"a835343\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d4d4d4;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{-webkit-margin-start:-5px;margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d4d4d4;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}<\/style>\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1761\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1761\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Can I manage Shopify orders inside the NestDesk dashboard?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1761\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1761\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;With NestDesk app, you can:\\n- Create orders (pending, paid, draft orders) right in the conversation dashboard\\n- Check customer orders information &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:9089,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:11}\">With NestDesk app, you can:<\/span><\/p><ul><li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;With NestDesk app, you can:\\n- Create orders (pending, paid, draft orders) right in the conversation dashboard\\n- Check customer orders information &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:9089,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:11}\">Create orders (pending, paid, draft orders) right in the conversation dashboard<\/span><\/li><li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;With NestDesk app, you can:\\n- Create orders (pending, paid, draft orders) right in the conversation dashboard\\n- Check customer orders information &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:9089,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:11}\">Check customer orders information <\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1762\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1762\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Can I send product recommendations directly through NestDesk during a conversation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1762\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1762\"><p><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">Yes, you can! Inside your chat conversations, you&#8217;ll see a product directory on the top right corner of the chat box. Just click on a product, and it will be sent to your customer via chat. It&#8217;s possible to send the product link via live chat and Facebook Messenger.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1763\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1763\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Will my contacts be automatically synchronized with Shopify Panel?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1763\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1763\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;NestDesk sends all the contact data collected during conversations held in the app (such as email, name, and phone number) to your Shopify admin panel automatically! You can see all the collected contacts through NestDesk inside the contacts list. &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:9089,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:11}\">NestDesk sends all the contact data collected during conversations held in the app (such as email, name, and phone number) to your Shopify admin panel automatically! You can see all the collected contacts through NestDesk inside the contacts list. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1764\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1764\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How to delete account? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1764\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1764\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1765\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1765\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Can I switch the admin account? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1765\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1765\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1766\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1766\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Is the chat window customizable?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1766\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1766\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The chat window is fully customizable. Possible modifications include:\\n\\nchanging the color scheme,\\nchoosing a pre-made chat widget theme,\\nuploading your own logo,\\npositioning the chat widget,\\nchanging the language of the chat widget.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:9089,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:11}\">The chat window is fully customizable. Possible modifications include:<\/span><\/p><ul><li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The chat window is fully customizable. Possible modifications include:\\n\\nchanging the color scheme,\\nchoosing a pre-made chat widget theme,\\nuploading your own logo,\\npositioning the chat widget,\\nchanging the language of the chat widget.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:9089,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:11}\">Changing the color scheme<\/span><\/li><li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The chat window is fully customizable. Possible modifications include:\\n\\nchanging the color scheme,\\nchoosing a pre-made chat widget theme,\\nuploading your own logo,\\npositioning the chat widget,\\nchanging the language of the chat widget.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:9089,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:11}\">Choosing a pre-made chat widget theme<\/span><\/li><li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The chat window is fully customizable. Possible modifications include:\\n\\nchanging the color scheme,\\nchoosing a pre-made chat widget theme,\\nuploading your own logo,\\npositioning the chat widget,\\nchanging the language of the chat widget.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:9089,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:11}\">Uploading your own logo positioning the chat widget<\/span><\/li><li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The chat window is fully customizable. Possible modifications include:\\n\\nchanging the color scheme,\\nchoosing a pre-made chat widget theme,\\nuploading your own logo,\\npositioning the chat widget,\\nchanging the language of the chat widget.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:9089,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:11}\">Changing the language of the chat widget.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hi! How Can We Help? \ud83d\ude0a NestDesk Knowledge Base Overview Provides a comprehensive look at what NestDesk offers\u2014seamless communication, efficient customer support, and enhanced engagement across all channels See Articles Getting Started Embark on your NestDesk experience with this simple guide. Learn the essential steps to set up your account, explore key features, and start [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":4351,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.1 (Yoast SEO v20.12) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NestDesk Knowledge Base - NestScale Help Center<\/title>\n<meta name=\"description\" content=\"Streamline your customer communications, provide tailored responses, and drive sales through NestDesk. Explore our FAQs, tutorials, and video guides to make the most of your NestDesk experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.nestscale.com\/nestdesk-knowledge-base\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NestScale Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Streamline your customer communications, provide tailored responses, and drive sales through NestDesk. 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