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You can request a refund of account credit by canceling your Google Ads account. We'll automatically initiate a refund to your bank account or credit card associated with your Google Ads account.
Processing time: Refunds take 2 weeks for Google to process, and additional time for your credit card company to process.
- If you paid by bank card, WebMoney (through Assist), Qiwi, or Yandex.Money directly from your Google Ads account, the refund will automatically be applied to your card or your WebMoney, Qiwi, or Yandex.Money wallet.
- If you paid by money transfer or Yandex.Money through Assist, we'll need your bank account details to process the refund. For technical reasons, we can't refund money back to a Yandex.Money wallet (through Assist). Follow the instructions below to send us details of the bank account where you want the refund sent.
Reasons a refund might not be available
Refunds are not issued if:
- You have money left over in your account from a promotional code.
- Your account is still active.
- You have an outstanding balance that you still need to pay.
How to check your account balance
To check if you have credit in your account or an outstanding balance that needs to be paid:
- Go to Summary within the Billing menu
.
If you have credit, it will be shown in the current month equation as “You have a credit” for customers on automatic payments or as “Available funds” for customers on manual payments. If you have an outstanding balance, it will be shown as "Current balance".
Cancel your account to request a refund
To cancel your Google Ads account:
- Go to Preferences with the Admin menu
.
- Select the Account Status section to expand it.
- Select Cancel my account.
Your account status will change to “Canceled”.
If you can’t cancel your account: If you encounter issues and can’t change your account from active to canceled, refer to the article Canceling your Google Ads account.
Reactivate your account or cancel a refund request: If you change your mind after canceling, you can reactivate your account by signing in and following the prompts. You’ll then need to update your payment information and make a payment to resume running your ads.
Next steps if you can’t cancel your account
If you can’t cancel your account (for example, if you don't have the necessary admin permissions), you'll need to contact the person with admin access to your Google Ads account. They can cancel the account, which is a necessary step to initiate a refund of any remaining eligible credit. If you are an admin and still having issues, learn more about cancelling your account.
You should then contact your bank or credit card issuer to dispute the charges and request a chargeback. It's also recommended to cancel the compromised card.
Send my bank account information
Enter your bank account information
- Go to Summary within the Billing menu
- A red banner at the top of the page will indicate you have canceled your Google Ads account. Select Complete your refund.
- On the following page, enter your bank details:
- Bank account holder name (If the account belongs to a private person, enter the full name with patronymic; if it's a corporate account, enter the full name of the organization.)
- Bank code (BIC)
- Bank account number
- Beneficiary tax ID (INN)
If you don’t have any information to enter, contact your bank.
- Select Save.
Fill and fax the refund request form
After you enter the information in your Google Ads account, fill out the refund request form and fax it to us. The form can be found on the bank information page from "Summary" page. Here's how to find and complete it:
- Go to Summary within the Billing menu
- In the red banner at the top of the page, select Complete your refund.
- The link will take you to a refund request form. Print the form, fill it out, and sign it.
- Fax the form to us at the number provided on the form.
These fax numbers are only for receiving bank information. Payment processors will not respond to any questions sent with your information.
Understand refund processing and conditions
After your account is canceled, Google will automatically initiate the refund process.
Refund processing time: Refunds take 2 weeks for Google to process. And, additional 10 business days for your bank or credit card company to credit the refund to your account, based on their own processes.
If you’ve waited longer than 6 weeks, contact us.
Refund request cancellation
You can cancel your refund request if we haven't sent you a confirmation email about your refund. Just reactivate your account.
Related links
You can request a refund of account credit by canceling your Google Ads account. We'll automatically initiate a refund to your bank account or credit card associated with your Google Ads account. Usually, any remaining balance will be automatically refunded to your original payment method. However, refunds are not issued if:
- Your account has an outstanding balance
- The account is still active
- The remaining credit is from a promotional code
Note that if the payment method in your account can’t be refunded, you may be prompted to change the payment method or complete a form with your bank details to receive the refund.
Processing time: 2 weeks for Google to process, and additional time for your credit card company to process.
If you paid by money transfer, we'll ask for your bank account details to process the refund. Instructions for how to send us your account information can be found below.
Reasons a refund might not be available
We don't offer refunds in these cases:
- You have money left over in your account from a promotional code.
- Your account is still active.
- You have an outstanding balance that you still need to pay.
How to check your account balance
To check if you have credit in your account or an outstanding balance that needs to be paid:
- Go to Summary within the Billing menu
If you have credit, it will be shown in the current month equation as “You have a credit” for customers on automatic payments or as “Available funds” for customers on manual payments. If you have an outstanding balance, it will be shown as "Current balance".
Cancel your account to request a refund
To cancel your Google Ads account:
- Go to Preferences with the Admin menu
- Select the Account Status section to expand it.
- Select Cancel my account.
Your account status will change to "Canceled."
If you can’t cancel your account: If you can’t change your account from active to canceled, refer to the article Canceling your Google Ads account.
Reactivate your account or cancel a refund request: If you change your mind after canceling, you can reactivate your account by signing in and following the prompts. You’ll then need to update your payment information and make a payment to resume running your ads. You can also cancel your refund request if Google hasn’t yet sent you a confirmation email about your refund, simply by reactivating your account.
Understand refund processing and conditions
After your account is canceled, Google will automatically initiate the refund process.
Refund processing time: Refunds take up to 2 weeks for Google to process. And, additional 10 business days for your bank or credit card company to credit the refund to your account, based on their own processes. However, if you paid by money transfer, you must provide your bank details to process the refund.
If you've waited longer than 4 weeks, contact us.
Your final refund amount may sometimes be less than your account balance because your account might incur additional charges while Google processes the refund. Partial refunds take the processing time and potential charges into consideration to ensure your campaigns continue running smoothly.
Next steps if you can’t cancel your account
If you can’t cancel your account (for example, if you don't have the necessary admin permissions), you'll need to contact the person with admin access to your Google Ads account. They can cancel the account, which is a necessary step to initiate a refund of any remaining eligible credit. If you are an admin and still having issues, learn more about cancelling your account.
You should then contact your bank or credit card issuer to dispute the charges and request a chargeback. It's also recommended to cancel the compromised card.
Refund request cancellation
You can cancel your refund request if we haven't sent you a confirmation email about your refund. Just reactivate your account.
Related links
The option to request a refund in your Google Ads "Billing Summary" page will only be available if you’re eligible for a refund. If you’re canceling your account, we'll automatically initiate a refund to your bank account or credit card associated with your Google Ads account.
Processing time: 2 weeks for Google to process, and additional time for your credit card company or bank to process.
Reasons a refund might not be available
We don't offer refunds in these cases:
- You have money left over in your account from a promotional code.
- You have an outstanding balance that you still need to pay.
Check your refund status
- Go to Summary within the Billing menu
- Your refund status will be shown in a card on this page.
The status of your refund will reflect in your bank account or credit card statement after it is processed. Refunds typically take up to 2 weeks for Google to process, and it can take an additional 10 business days for your bank or credit card company to credit the refund to your account, depending on their own processes.
If you’ve waited for more than 4 weeks since your refund request, contact Google Ads Support.
How to check your account balance
To check if you have credit in your account or an outstanding balance that needs to be paid:
- Go to Summary within the Billing menu
If you have credit, it’ll be shown in the current month equation as “You have a credit” for customers on automatic payments or as “Available funds” for customers on manual payments. If you have an outstanding balance, it’ll be shown as "Current balance".
Request a refund of my account credit
Use the following steps to request of any eligible account credit:
- Go to Summary within the Billing menu
- Review the current month's section. If you’re eligible, you'll find a “Request a refund” link on the right hand side of this section.
- Select the payment method(s) and amounts you want to refund and submit.
- Note: In some cases, you may need to add a new bank account in order to process your refund.
After you submit, you will find status updates of your refund at the top of your Billing Summary page.
Cancel your account to request a refund
- Go to Preferences within the Admin menu
- Select Account Status to expand it.
- Select Cancel my account.
Your account status will change to “Cancelled”. Ads may stop running within 24 hours of cancellation, but you’ll still have access to your data.
If you change your mind, you can reactivate your account by signing in and following the prompts. Then update your payment information and make a payment to start running your ads again.
Next steps if you can’t cancel your account
If you can’t cancel your account (for example, if you don't have the necessary admin permissions), you'll need to contact the person with admin access to your Google Ads account. They can cancel the account, which is a necessary step to initiate a refund of any remaining eligible credit. If you are an admin and still having issues, learn more about cancelling your account.
If you can’t reconcile the charges or think that the charge is fraudulent, we recommend that you cancel and shut down your Google Ads account to prevent further charges.
You should then contact your bank or credit card issuer to dispute the charges and request a chargeback. It's also recommended to cancel the compromised card.
Refund request cancellation
You can't cancel your refund request if you’ve made a refund request from the "Billing Summary" page.
If you canceled your account, you can cancel your refund request if we haven't sent you a confirmation email about your refund. Cancel your refund request by reactivating your account.
Related links
You can request a refund of account credit by canceling your Google Ads account. We’ll automatically initiate a refund to your bank account or credit card associated with your Google Ads account. Usually, any remaining balance will be automatically refunded to your original payment method. This guide explains how to check your balance, cancel your account, and understand the refund process.
If your account's payment method is not eligible for a refund, you might be asked to update it or provide your bank details through a form to receive the refund.
Eligibility requirements
Only users with admin access can cancel their Google Ads accounts to request a refund. If you don’t have admin access, you’ll not find the “Cancel my account” option under “Account status” in your preferences. Users with standard access should contact an admin user to cancel their accounts.
Reasons a refund might not be available
Refunds are not issued if:
- You have money left over in your account from a promotional code
- Your account is still active
- You have an outstanding balance that you still need to pay
Reasons a refund might be on hold
To protect Google Ads' environment, your refund may be put on hold while your identity is verified. To check if your refund is on hold, go to your "Billing summary" page. An alert, like a red banner, will prompt you to complete verification if a hold is in place.
After you submit your information in the identity verification flow, it’ll be reviewed within 2 days. The primary payments contact on your account will receive an email confirming the result. After your identity is successfully verified, your refund will be released immediately.
How to check your account balance
To check if you have credit in your account or an outstanding balance that needs to be paid:
- Go to Summary within the Billing menu
If you have credit, it’ll be shown in the current month equation as “You have a credit” for customers on automatic payments or as “Available funds” for customers on manual payments. If you have an outstanding balance, it’ll be shown as "Current balance".
Cancel your account to request a refund
- Go to Preferences within the Admin menu
- Select Account Status to expand it.
- Select Cancel my account.
Your account status will change to “Canceled”.
If you can’t cancel your account: If you can’t change your account from active to canceled, refer to the article Canceling your Google Ads account.
Reactivate your account or cancel a refund request: If you change your mind after canceling, you can reactivate your account by signing in and following the prompts. You’ll then need to update your payment information and make a payment to resume running your ads. You can also cancel your refund request if Google hasn’t yet sent you a confirmation email about your refund, simply by reactivating your account.
Understanding refund processing and conditions
After your account is canceled, Google will automatically initiate the refund process.
Refund processing time: Refunds take up to 90 days for Google to process. Your bank may take an additional 10 business days, and your credit card company may require more time based on their own processes.
If you’ve waited longer than 14 weeks, contact us.
Related links
You can request a refund of account credit by canceling your Google Ads account. We’ll automatically initiate a refund to your bank account or credit card associated with your Google Ads account. This guide explains how to check your balance, cancel your account, and understand the refund process.
Eligibility requirements
Only users with admin access can cancel their Google Ads accounts to request a refund. If you don’t have admin access, you’ll not find the “Cancel my account” option under “Account status” in your preferences or “Request refund” in your Billing Summary. Users with standard access should contact an admin user to request a refund or cancel their accounts.
Reasons a refund might not be available
Refunds are not issued if:
- You have money left over in your account from a promotional code
- You have an outstanding balance that you still need to pay
- Your expected spend during the refund processing time is greater than the amount left in your account balance
How to check your account balance
To check if you have credit in your account or an outstanding balance that needs to be paid:
- Go to Summary within the Billing menu
If you have credit, it’ll be shown in the current month equation as “You have a credit” for customers on automatic payments or as “Available funds” for customers on manual payments. If you have an outstanding balance, it’ll be shown as "Current balance".
Request a refund of my account credit
Use the following steps to request a refund of any eligible account credit:
- Go to Summary within the Billing menu
- Review the current month's section. If you’re eligible, you'll find a “Request a refund” link on the right hand side of this section.
- Select Request refund. The request refund steps will show you the amount of refund you are eligible for.
- Select the payment method(s) and amounts you want to refund and submit.
- Note: In some cases, you may need to add a new bank account in order to process your refund.
After you submit, Google will process the refund to your chosen payment method and email you with status updates. You’ll also find status updates of your refund at the top of your Billing Summary page.
Cancel your account to request a refund
- Go to Preferences within the Admin menu
- Select Account Status to expand it.
- Select Cancel my account.
Your account status will change to “Canceled”. Ads may stop running within 24 hours of cancellation, but you’ll still have access to your data.
You can't cancel your refund request if you’ve made a refund request in the "Billing Summary" page.
Reactivate your account or cancel a refund request: If you change your mind after canceling, you can reactivate your account by signing in and following the prompts. You’ll then need to update your payment information and make a payment to resume running your ads. You can also cancel your refund request if Google hasn’t yet sent you a confirmation email about your refund, simply by reactivating your account.
Understanding refund processing and conditions
After your account is canceled, Google will automatically initiate the refund process.
Refund processing time: Refunds typically take up to 2 weeks for Google to process. And, additional 10 business days for your bank or credit card company to credit the refund to your account, based on their own processes. This feature is only available for payments made through credit cards.
If you’ve waited longer than 4 weeks, contact us.
The amount of your final refund may sometimes be less than your account balance because your account might incur additional charges while Google processes the refund. Partial refunds take the processing time and potential charges into consideration to ensure your campaigns continue running smoothly.
Related links
You can request a refund of account credit by canceling your Google Ads account. We’ll automatically initiate a refund to your bank account or credit card associated with your Google Ads account. This guide explains how to check your balance, cancel your account, and understand the refund process.
Eligibility requirements
Only users with admin access can cancel their Google Ads accounts to request a refund. If you don’t have admin access, you’ll not find the “Cancel my account” option under “Account status” in your preferences. Users with standard access should contact an admin user to cancel their accounts.
You can request a refund of account credit by canceling your Google Ads account. We’ll automatically initiate a refund to your bank account or credit card associated with your Google Ads account. This guide explains how to check your balance, cancel your account, and understand the refund process.
Eligibility requirements
Only users with admin access can cancel their Google Ads accounts to request a refund. If you don’t have admin access, you’ll not find the “Cancel my account” option under “Account status” in your preferences. Users with standard access should contact an admin user to cancel their accounts.
You can request a refund of account credit by canceling your Google Ads account. If you use the automatic payment option and pay with a credit card, we'll automatically initiate a refund to your credit card associated with your Google Ads account.
Refund processing time: Refunds typically take up to 2 weeks for Google to process. And, additional time for your credit card company to credit the refund to your account, based on their own processes.
If you use the manual payment option and pay with money transfer, allow 7 days for the refundable amount to finalize and reflect in your account. Only after this period has passed, contact us to proceed with the refund.
Eligibility requirements
Only users with admin access can cancel their Google Ads accounts to request a refund. If you don’t have admin access, you’ll not find the “Cancel my account” option under “Account status” in your preferences. Users with standard access should contact an admin user to cancel their accounts.
Reasons a refund might not be available
Refunds are not issued if:
- You have money left over in your account from a promotional code
- Your account is still active
- You have an outstanding balance that you still need to pay
How to check your account balance
To check if you have credit in your account or an outstanding balance that needs to be paid:
- Go to Summary within the Billing menu
If you have credit, it’ll be shown in the current month equation as “You have a credit” for customers on automatic payments or as “Available funds” for customers on manual payments. If you have an outstanding balance, it’ll be shown as "Current balance".
Cancel your account to request a refund
- Go to Preferences within the Admin menu
- Select Account Status to expand it.
- Select Cancel my account.
Your account status will change to “Canceled”. Ads may stop running within 24 hours of cancellation, but you’ll still have access to your data.
If you can’t cancel your account: If you can’t change your account from active to canceled, refer to the article Canceling your Google Ads account.
Reactivate your account or cancel a refund request: If you change your mind after canceling, you can reactivate your account by signing in and following the prompts. You’ll then need to update your payment information and make a payment to resume running your ads. You can also cancel your refund request if Google hasn’t yet sent you a confirmation email about your refund, simply by reactivating your account.
You can request a refund of account credit by canceling your Google Ads account. If you made payments by credit card, we'll automatically initiate a refund to your bank account or credit card associated with your Google Ads account. This guide explains how to check your balance, cancel your account, and understand the refund process.
Eligibility requirements
Only users with admin access can cancel their Google Ads accounts to request a refund. If you don’t have admin access, you’ll not find the “Cancel my account” option under “Account status” in your preferences. Users with standard access should contact an admin user to cancel their accounts.
Reasons a refund might not be available
Refunds are not issued if:
- You have money left over in your account from a promotional code
- Your account is still active
- You have an outstanding balance that you still need to pay
How to check your account balance
To check if you have credit in your account or an outstanding balance that needs to be paid:
- Go to Summary within the Billing menu
If you have credit, it’ll be shown in the current month equation as “You have a credit” for customers on automatic payments or as “Available funds” for customers on manual payments. If you have an outstanding balance, it’ll be shown as "Current balance".
Cancel your account to request a refund
- Go to Preferences within the Admin menu
- Select Account Status to expand it.
- Select Cancel my account.
Your account status will change to “Canceled”. Ads may stop running within 24 hours of cancellation, but you’ll still have access to your data.
If you can’t cancel your account: If you can’t change your account from active to canceled, refer to the article Canceling your Google Ads account.
Reactivate your account or cancel a refund request: If you change your mind after canceling, you can reactivate your account by signing in and following the prompts. You’ll then need to update your payment information and make a payment to resume running your ads. You can also cancel your refund request if Google hasn’t yet sent you a confirmation email about your refund, simply by reactivating your account.
Understanding refund processing and conditions
After your account is canceled, Google will automatically initiate the refund process.
Refund processing time: Refunds take up to 2 weeks for Google to process. And, additional 10 business days for your bank or credit card company to credit the refund to your account, based on their own processes. However, if you paid by bank transfer, bank deposit, or cash in Oxxo and 7Eleven stores, you have to provide your bank details to process the refund. For such refunds, it takes approximately 4 weeks.
If you’ve waited longer than 12 weeks, contact us.
Related links
Reasons a refund might not be available
Refunds are not issued if:
- You have money left over in your account from a promotional code
- Your account is still active
- You have an outstanding balance that you still need to pay
How to check your account balance
To check if you have credit in your account or an outstanding balance that needs to be paid:
- Go to Summary within the Billing menu
If you have credit, it’ll be shown in the current month equation as “You have a credit” for customers on automatic payments or as “Available funds” for customers on manual payments. If you have an outstanding balance, it’ll be shown as "Current balance".
Cancel your account to request a refund
- Go to Preferences within the Admin menu
- Select Account Status to expand it.
- Select Cancel my account.
Your account status will change to “Canceled”. Ads may stop running within 24 hours of cancellation, but you will still have access to your data.
If you can’t cancel your account: If you can’t change your account from active to canceled, refer to the article Canceling your Google Ads account.
Reactivate your account or cancel a refund request: If you change your mind after canceling, you can reactivate your account by signing in and following the prompts. You’ll then need to update your payment information and make a payment to resume running your ads. You can also cancel your refund request if Google hasn’t yet sent you a confirmation email about your refund, simply by reactivating your account.
Understanding refund processing and conditions
After your account is canceled, Google will automatically initiate the refund process.
Refund processing time: Refunds take up to 2 weeks for Google to process and additional time for your bank or credit card company. However, if you paid by bank transfer through Banelco or PagoMisCuentas.com, you have to provide your bank details to process the refund. The processing time for such refunds is approximately 4 weeks.
If you’ve waited longer than 12 weeks, contact us.
Related links
Send my bank account information
If you canceled your account but didn't provide your bank details, we'll need them to process your refund. If you're missing any of the information below, please contact your bank.
Required bank information:
- Google Ads Customer ID
- Name on the bank account
- Bank account number
- Branch code
- Bank code
- Bank address
- Bank swift code
- Your signature
When you have all the details, fax them to one of our payment processors.
When you dial the Dublin number, here are few tips to ensure your fax goes through successfully:
- International Dial Code: The + in the fax number represents the international dial code from your country. For example, many countries, including the UK, use “00”. If you don't know your country's international dial code, check with your phone service. The "353" in the prefix is required to route your call to Ireland.
- To reach the fax number, dial the appropriate digits for "+" in your country. Then, dial 353 1 633 5884. Don't dial "0" before the "1".
If you're outside Ireland:
- U.S. Headquarters: +1 650 653 2520
- Non-U.S. Headquarters in Dublin, Ireland: +353 1 633 5884
If you’re located within Ireland, dial 01-633-5884.
These fax numbers are only for receiving bank information, and our processors won't respond to any questions sent with your details.
Understanding refund processing and conditions
After your account is canceled, Google will automatically initiate the refund process.
Refund processing time: Refunds take up to 2 weeks for Google to process. And, additional 10 business days for your bank or credit card company to credit the refund to your account, based on their own processes. However, if you paid by money transfer, you have to provide your bank details to process the refund.
If you’ve waited longer than 12 weeks, contact us.
