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Company Name
Requester (Email Address)
Phone Number
Subject (Include Company Name then Subject)
Description of Problem (be as detailed as possible - Include screenshot of problem if necessary)
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Urgency
...
Urgent (Immediate Response Required)
High (4 hours)
Medium (24 - 48 hours)
Low (48 hours+)
People Affected
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One Person
Multiple Users
Request Type (Please be as accurate as possible to ensure your ticket is directed to the correct support team)
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New User Setup
Password Request / reset
Email Issues / Email Admin
Printer / Scanner Issues
Slow PC / PC Service
Remote Access / VPN
Sales request
New Install
Software application not working
Data Breach
Server / Network Down
File Share Issues (Onedrive, Local File Server etc)
Backup Issue
Office365 Issue
Internet Connectivity
Data Recovery
Windows 10 EOL
Antivirus Install
Hardware failure
Not Listed
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