ArraySubs User Manual

Welcome to the ArraySubs user manual — the complete guide to running a subscription store with WooCommerce.

Getting Started

New to ArraySubs? Start here.

  • Before You Launch — Requirements, core concepts, subscription statuses, and the Free vs Pro feature map.
  • First-Time Setup — Install the plugins, create your first subscription product, place a test order, and verify the customer portal.
  • Essential Daily Workflows — How the subscription lifecycle works, where merchants manage everything, and what to check before going live.

Settings

Configure store-wide subscription behavior and administration tools.

  • General Settings — Subscription cart rules, checkout and trial behavior, renewal synchronization, grace periods, email reminder timing, customer portal, customer actions, cancellation timing, and automatic-payment controls.
  • Toolkit Settings — Admin bar visibility, wp-admin access restriction, login page hiding, admin impersonation, and multi-login prevention.

Manage Subscription Products

Create, configure, and manage subscription products in WooCommerce.

Manage Subscriptions

View, create, edit, and manage every subscription in your store.

  • Overview — Section overview and quick reference.
  • Subscription Operations — All Subscriptions list, creating and editing subscriptions, the detail screen, and CSV export.
  • Admin Tools and Records — Subscription notes, feature log Pro, related orders and refund history, and data export.
  • Subscription Detail Cards — Cancellation, sync, skip & pause, coupon, gateway Pro, checkout fields Pro, and shipping Pro cards.
  • Lifecycle Management — Status transitions, renewal flow, grace periods, cancellation, expiration, trials, and email triggers.

Customer Portal

Your subscribers' self-service hub in the WooCommerce My Account area.

  • Overview — Section overview, quick reference tables, and portal page summary.
  • Customer Portal Pages — My Subscriptions list, View Subscription detail, My Features page Pro, and Store Credit page Pro.
  • Subscription Self-Service Actions — Cancel, undo cancel, retention offers, change plan, skip, pause, resume, and reactivate.
  • Payment and Shipping Actions — Payment methods, card on file Pro, auto-renew toggle Pro, and shipping address updates.

Manage Members Pro

Look up any customer and view their complete subscription and commerce profile from one dashboard.

  • Overview — All entry points, page layout summary, and prerequisites.
  • Member Lookup and Profiles — Search for members, read the profile card, view stats, and use Login as Customer.
  • Member Commerce Overview — Subscription history, purchased products, store credit balance, and addresses.
  • Member Operations — Quick links to related screens, admin shortcuts across WordPress and WooCommerce, and insight metrics.

Store Credit Pro

A complete virtual-wallet system — customers earn credit from refunds, downgrades, promotions, and purchases, then spend it on renewals and new orders.

  • Overview — How Store Credit works, credit sources, customer experience, and system architecture.
  • Store Credit Management — Search customers, view balances, add or deduct credit, and review transaction histories.
  • Credit History — Global transaction log with source and type filtering.
  • Store Credit Settings — Enable/disable, auto-apply rules, expiration periods, and credit purchase limits.
  • Purchase Product — Create a WooCommerce product for selling credit with fixed or custom amounts and bonus incentives.
  • Emails — Credit Added, Credit Used, Credit Expiring, and Credit Expired notifications.
  • Refund to Credit — Process refunds as store credit from the WooCommerce order screen.

Advanced Analytics Pro

Track subscription revenue, growth, churn, and customer behavior — from a dedicated performance dashboard to subscription-aware WooCommerce reports.

  • Overview — Order type classification, section map, and prerequisites.
  • Subscription Performance Dashboard — 10 KPI cards, 6 time-series charts, and 5 leaderboards on the WooCommerce Analytics Overview page.
  • WooCommerce Analytics Extension — Type column, type filters, subscription revenue cards, subscription-only filters, and member links across 5 WC Analytics reports.
  • Order List Enhancements — Type and coupon columns, filter dropdowns, embedded report panel, and order type backfill on the WooCommerce Orders page.

Emails and Notifications

Automated emails for every subscription lifecycle event — configure, customize, and troubleshoot the full notification system.

  • Email Overview — How ArraySubs emails work, WooCommerce integration, placeholder reference, template overrides, and reminder scheduling.
  • Customer Emails — 13 customer-facing emails: new subscription, trials, renewals, payments, status changes, auto-downgrade, and retention.
  • Admin Emails — 3 admin notifications: new subscription, payment failed, and subscription cancelled.
  • Store Credit Emails Pro — 4 credit balance emails: added, used, expiring, and expired.

Profile Builder and My Account Customization

Collect custom profile data, manage avatars, and customize the My Account navigation.

  • Overview — What's included, where to find it, and quick start steps.
  • Profile Form — Custom profile fields, avatar upload settings, field types, and where data appears on customer and admin screens.
  • My Account Editor — Reorder, rename, hide menu items, and add custom endpoint pages to the WooCommerce My Account area.

Shortcodes

Use shortcodes to display login/logout links, personalized greetings, gated content, and store credit purchase forms anywhere on your site.

  • Overview — Quick reference for all shortcodes and the admin catalog page.
  • Account Shortcodes — [arraysubs_login], [arraysubs_logout], [arraysubs_user] for login links and personalized display.
  • Content Gating Shortcodes — [arraysubs_visibility] and [arraysubs_restrict] for login-based and subscription-based content control.
  • Store Credit Shortcode Pro — [arraysubs_buy_credits] purchase form for store credits.

Feature Manager Pro

Define named product entitlements — features, limits, and capabilities — so customers always know what their subscription includes.

  • Overview — What Feature Manager does, how it works, prerequisites, and section navigation.
  • Defining Product Features — Add, edit, reorder, and template features on simple and variable products.
  • Customer and Storefront Display — "What's Included" product page section, My Features customer page, admin Feature Log, usage tracking, and aggregation modes.
  • Feature Manager Settings — Every setting: enable/disable, display toggles, usage visibility, aggregation mode, and feature comparison.

Member Access and Restriction Rules

Control who can access what across your site — gate content, restrict products, assign roles, offer member discounts, manage downloads, and enforce session limits.

  • Overview — How Member Access works, rule types, condition system, and section navigation.
  • Access Rules — Role Mapping, URL Rules, and Post Type (CPT) Rules for controlling page, post, and role access.
  • Commerce and Benefit Rules — Discount Rules, Ecommerce Rules, and Download Rules for member pricing, product restrictions, and file access.
  • Content Restriction — Drip-schedule access, content gating messages, per-post restrictions, defaults, and cache compatibility.
  • Session and Frontend Controls — Login Limit Pro, [arraysubs_restrict] shortcode, [arraysubs_visibility] shortcode, and pause-state behavior.
  • Real-World Use Cases — 17 practical examples: course dripping, VIP discounts, wholesale stores, tiered roles, URL gating, streaming limits, and more.

Checkout and Payments

Everything about how subscriptions are purchased, billed, and collected — from the checkout page through recurring payment processing.

  • Overview — Section overview, prerequisites, and quick reference.
  • Subscription Checkout — Cart rules, one-click checkout, trial handling, plan switching at checkout, and subscription creation.
  • Automatic Payments Overview Pro — Gateway architecture, billing models, webhook pipeline, and capability comparison.
  • Stripe Pro — Setup, PaymentIntents, SCA/3DS, card auto-update, and dispute handling.
  • PayPal Pro — Billing Agreements, Smart Payment Buttons, limitations, and webhook setup.
  • Paddle Pro — Merchant of Record, catalog sync, native pause, automatic tax, and webhook setup.
  • Auto-Renew and Manual Fallback Pro — Customer toggle, manual invoice collection, and payment method requirements.
  • Gateway Health Dashboard Pro — Gateway status cards, webhook event log, and troubleshooting.
  • Checkout Builder Overview Pro — Builder interface, multi-step checkout, sections, design panel, data flow, and settings.
  • Field Types Reference Pro — All 27 field types: standard, advanced, and layout elements.
  • Checkout Builder Use Cases Pro — 18 real-world examples: subscription boxes, SaaS, gyms, wine clubs, B2B, nonprofits, and more.

Billing and Renewals

How ArraySubs creates, schedules, and collects recurring payments — from the first invoice to the final renewal.

  • Overview — How the billing engine works, background jobs, billing cycle summary, and key concepts.
  • Renewal Operations — Invoice generation, manual vs automatic payment routing, renewal synchronization, different renewal pricing, and subscription expiration.
  • Trial Management — Trial start, conversion to paid, first renewal calculation, auto-downgrade on trial expiry Pro, and trial settings.
  • Recovery and Grace Flows — Two-phase grace period, overdue detection, skip and pause interaction with billing, and payment recovery.
  • Renewal Communication — Renewal reminders, invoice emails, payment confirmations, failure alerts, and on-hold notifications.

Retention, Cancellation, and Refunds

Reduce churn with targeted retention offers, configure cancellation policies, track retention analytics, and manage refund workflows.

  • Overview — How the retention system works, the multi-step cancellation flow, and section navigation.
  • Cancellation Setup — Immediate vs end-of-period cancellation, cancellation reasons, and the Retention Flow admin page.
  • Retention Offers — Discount, Pause, Downgrade, and Contact Support offers — configuration, trigger reasons, eligibility, and the customer modal flow.
  • Retention Use Cases — 18 real-life scenarios showing how subscription businesses use retention offers to save revenue and reduce churn.
  • Retention Analytics — Summary of the analytics dashboard and how it connects to your retention configuration. Full guide in the Analytics section.
  • Refund Management — Refund policies, prorated refunds, gateway refunds, full refund subscription behavior, and refund-to-store-credit Pro.

Audits, Logs, and Troubleshooting

Track every subscription action, monitor scheduled jobs and gateway health, and diagnose common problems.

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