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Support & Resources
Support & Resources

Support & Resources

Welcome to support.alive5.com where you can find help and training articles and interactive demos to become an Alive5 power user 💪! Contact Us ✉️ Email: support@alive5.com 💬 SMS: 855-551-8858 ⚡️ Chat: click the bottom right icon

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The BasicsThe Basics10DLC Compliance10DLC ComplianceOpt-in ComplianceOpt-in ComplianceSMS Broadcast Best PracticesSMS Broadcast Best PracticesSMS-Enabling Your Office PhoneSMS-Enabling Your Office PhoneDesktop & Mobile AppDesktop & Mobile AppLogging In & Reseting PasswordLogging In & Reseting PasswordUpgrade / Downgrade / CancelUpgrade / Downgrade / CancelTroubleshooting NotificationsTroubleshooting NotificationsHow Pricing WorksHow Pricing WorksSwitching VoIP ProvidersSwitching VoIP ProvidersStatusStatus

SMS

Send & Receive SMSSend & Receive SMSOpen, Pending, Closed StatusesOpen, Pending, Closed StatusesFAQ TemplatesFAQ TemplatesOpt-In MethodsTags & FiltersTags & FiltersSignaturesSignaturesAuto Reply MessageAuto Reply MessageOut of Office SMS AutoresponderOut of Office SMS AutoresponderBroadcastsBroadcastsSMS Assignments and Chat SharingSMS Assignments and Chat SharingTranslationTranslationScheduling MessagesScheduling MessagesFile UploadsFile UploadsBlock, Mark Unread, DownloadBlock, Mark Unread, Download

Users & Channels

UsersUsersChannelsChannelsAssigning User to a Channel / Phone NumberAssigning User to a Channel / Phone NumberStatus: Online, Away & LogoutStatus: Online, Away & LogoutForce User Away & LogoutForce User Away & LogoutUser Roles and PermissionsUser Roles and Permissions

Contacts

Importing ContactsImporting ContactsImporting Contacts (Microsoft Outlook)Importing Contacts (Microsoft Outlook)Exporting ContactsExporting Contacts

Automation

Auto Greetings and MessagesAuto Greetings and MessagesEmail NotificationsEmail Notifications

AlivePay

Requesting PaymentRequesting Payment

Live Chat

Agent Training GuideAgent Training GuideCreating a Live Chat WidgetCreating a Live Chat WidgetWidget HTML/JS Code & ShortlinkWidget HTML/JS Code & ShortlinkFAQ TemplatesFAQ TemplatesCreating a Bot FlowCreating a Bot FlowCustomizing Live Chat WindowsCustomizing Live Chat WindowsAgent BotsAgent BotsAgent Bot Availability Agent Bot Availability ‘Text Us’ from a web chat‘Text Us’ from a web chatAgent Settings for Live ChatAgent Settings for Live ChatContent Security Policy (CSP)Content Security Policy (CSP)

Reporting

✔️SMS Opt In / OutSMS UsageSMS UsageLive ChatLive ChatUser ActivityUser ActivityConversationsConversationsContactsContactsCRM ReportingCRM Reporting

Team Chat

Internal Team ChatInternal Team Chat

Integrations

Microsoft Dynamics 365Microsoft Dynamics 365Microsoft Dynamics Dataverse Application UserMicrosoft Dynamics Dataverse Application UserSalesforce CRM Enterprise EditionSalesforce CRM Enterprise EditionHubSpot CRMHubSpot CRMMicrosoft TeamsMicrosoft TeamsZapierZapierPassing Custom VariablesPassing Custom VariablesCapturing UTM Parameters

Public API

API OverviewAPI OverviewSend Outbound SMSSend Outbound SMS