Support Bug Testing

JavaScript file stalling

2010-02-23T15:48:12Z

Is anyone here having problems with error messages about a script [http://l-stat.livejournal.com/js/pagestats/dRev.js:1 I think] not loading on LiveJournal? It's been occuring for me, where Firefox pops up a window asking me if I want to stop or continue the script, and we have a number of requests filed for it, but we need help with reproducing the conditions.

So, please comment with the following:

(1) If this is a problem you are experiencing.
(2) A couple of pages that you've noticed this problem on.
(3) If there are any pages you haven't noticed this problem on.
(4) Your IP address - http://www.whatismyip.com
(5) Your User Agent string - http://whatismyip.com/tools/user-agent-info.asp

bonus: a traceroute to l-stat.livejournal.com

support_testers @ 2009-02-01T13:42:00

2009-02-01T13:42:18Z

View Poll: #1341444

Calling anyone with an SB

2008-09-27T16:24:57Z

OK, I'm trying to isolate the error conditions for this request before I call it a bug. If you have a moment, please can you visit http://pics.livejournal.com/jewishconvert/pic/0004xae2, copy it into your own ScrapBook and then try to use SB's turn into a userpic feature to make a userpic. Please comment back and let me know if it works or not and your op system/browser combo either way - thanks!

In relation to this request if anyone's interested: http://www.livejournal.com/support/see_request.bml?id=916820

Unable to deselect email subscriptions?

2008-02-18T06:36:49Z

Hi, I was looking at the Manage Subscriptions page of some of my other accounts, and noticed that in all except my main account, I couldn't select/deselect the email column.

The only commonality I could see was that all my other accounts are non-paid. But I'm not sure that this would be the cause, especially since there have been no reports of this on the board...so I'm trying to gather more data. Anyone want to test?

All you need to do is:
1. Log in to chose account
2. Go to Manage Subscriptions: http://www.livejournal.com/manage/subscriptions/
3. Note whether you can select/deselect anything in the email column
4. rinse lather repeat 1-3
5. List the account names you tried each on with the results (also include account status [paid, basic, plus], or if you see anything that the accounts with each behavior have in common...)

Update:

Oops! They're disabled because my test accounts are not validated. It's even in the FAQ. *silly* Thank you for testing, lied_ohne_worte <3

support_testers @ 2007-11-26T20:40:00

2007-11-26T20:42:53Z

Can anyone using Firefox on Mac OSX reproduce the bug in these requests? Thanks!

http://www.livejournal.com/support/see_request.bml?id=820175
http://www.livejournal.com/support/see_request.bml?id=819749

support_testers @ 2007-11-02T09:28:00

2007-11-02T09:30:26Z

Is there anyone here who

(a) has renamed with no redirect from old to new username
(b) had a Scrapbook before renaming
(c) can confirm that they noticed the Scrapbook redirect bug (so their old Scrapbook still redirected even though it shouldn't have) before their old name was purged
edit Forgot to include this one! (d) has now had their old name purged

Thanks!

Call for help from Australia

2007-04-06T13:30:47Z

If you're in Australia and have a Plus/Paid/Perm account, Mobile needs your help.

Look at this request. Please try to make a Voice Post of over a minute and see if the error is reproducible.

Thanks and bunnehs.

Linux + Thunderbird

2007-03-29T18:43:31Z

Does anyone have access to Thunderbird on a Linux box? Could you check to see if digest auth works for viewing protected entries (that you would normally have access to) in feeds. http://www.livejournal.com/support/faqbrowse.bml?faqid=149&view=full has the info on using ?auth=digest or &auth=digest but it's basically like all the other usual parameters. Thanks!

Vista

2007-02-21T15:50:26Z

Does anyone have access to Windows Vista? If so, can you have a go with the XP Publishing Wizard for Scrapbook and let us know if it works?

support_testers @ 2007-01-30T17:28:00

2007-01-30T17:31:04Z

Me again! Can people try uploading the video the user has helpfully provided in their last comment on http://www.livejournal.com/support/see_request.bml?id=690615 to their SBs and comment back with browser/results info please? Also, if you were sucessful, a link to the video in your SB. Thanks a million!

Oh, another thought. If you have any kind of video editing software on your computer, I'd be interested to know if you can find anything unusual about the video file - thanks!

support_testers @ 2007-01-23T09:06:00

2007-01-23T09:09:44Z

Does anyone have IE5.5? If so, can you try uploading an MPG video for me? Also, if you've uploaded one sucessfully recently, comment and tell me what browser you used? Awesome - thanks, guys.

Scrapbook uploading test

2007-01-18T17:01:54Z

Please can people go to http://pics.livejournal.com/manage/upload and select "Choose Gallery" in the gallery selection and comment back with (a) the result and (b) their op system/browser combo. So far it seems that IE6 and IE7 are superimposing the list of galleries over the existing page in an un-readable/usable way. Thanks, folks!

bloggish bug

2006-12-02T22:07:51Z

We have some requests in Styles at the moment about shrinking userpics in Bloggish that no-one can reproduce.

These users say occasionally the icons on their friends page and recent entries page shrink to around 1/4 of the original size. But it would be a lot easier for us to try and troubleshoot if we had a screenshot of what's going on, or some possible ideas of what has to be done to force this to happen.

One user says they don't get it using IE 7 or Firefox 2, but do get it in IE 6. I can't reproduce in Firefox 1.5 on top of that. So, if anyone hasn't upgraded to IE 7 and has a couple of minutes to spare, could you try refreshing the users' journals from either request 1, request 2, or request 3 and see if you can catch this and get a screenshot for us?

Thanks!

support_testers @ 2006-10-26T16:38:00

2006-10-26T15:39:23Z

Can anyone with Opera for Mac please try to reproduce the problem with the Annotate page described here and leave an IC (or screened if you're not able to IC) with the results. Thanks :)

support_testers @ 2006-10-03T20:58:00

2006-10-03T20:00:19Z

If you've used the xp publishing wizard for Scrapbook, can you comment here and tell me the following:

(a) did it work? If not, what was the error?
(b) are you using XP pro or XP home? What service packs etc?
(c) do you have IIS installed (you'll find it under administrative tools if you have)

Thanks in advance!

Testing the Windows XP publishing wizard

2006-09-29T09:15:42Z

Some users are getting a file type error from the Windows XP publishing wizard when they try to upload any files, even ones we do allow. I've been poking around in the code and this seems to be being caused by the file having a content type that we don't recognise (I've quoted the code section here - http://www.livejournal.com/support/see_request.bml?id=639903).

I'd like to find out what content type we are getting but I have no idea how to go about that - anyone have any suggestions?

Edit oops - forgot not everyone can see that IC! The code is as follows:

function checkTransferManifest(xml) 
{ 
        var files = xml.selectNodes("transfermanifest/filelist/file"); 

        var validUploads = 0; 
        for (i = 0; i < files.length; i++) { 
                  switch (files[i].getAttribute("contenttype")) { 
                          case 'image/jpeg': validUploads++; 
                          case 'image/jpg' : validUploads++; 
                          case 'image/pjpeg' : validUploads++; 
                          case 'image/x-png' : validUploads++; 
                          case 'image/png' : validUploads++; 
                          case 'image/gif' : validUploads++; 
                          case 'image/tiff': validUploads++; 
                  } 
        } 
        if (validUploads > 0) { 
                  wizard.submit(); 
        } else { 
                  var helpText = document.getElementById('helpText'); 
                  helpText.style.display = "block"; 
                  window.external.SetWizardButtons(1,0,1); 
                  back = function() { 
                          window.external.FinalBack(); 
                  }; 
        } 
}

Tag limits

2006-09-11T18:37:56Z

If anyone has either lots of tags with 100+ entries, or lots of time and a low boredome threshold, plz to be testing the workarounds in http://www.livejournal.com/support/see_request.bml?id=635508 (viewscreened needed; anyone that wants to test it but can't see the screened answer, comment and I'll summarize). It might work but I'm not sure, and I'd rather not give an answer that we don't know whether or not it actually is useful. :) Thanks!

support_testers @ 2006-08-08T10:01:00

2006-08-08T09:03:35Z

Can someone with Safari try using the plain text insert image option to insert a Scrapbook image and see what happens? We have a report that it makes it crash and I'd like to see if it's reproducible :)

support_testers @ 2006-06-14T12:50:00

2006-06-14T11:53:12Z

If you've done a rename and got a Scrapbook, can you try using the "Create userpic" feature of Scrapbook, as per http://www.livejournal.com/support/see_request.bml?id=598249 and see if you get the error? If so, can you bung the full text either here or on the request?

support_testers @ 2006-04-15T22:41:00

2006-04-15T21:41:30Z

Can someone with a Mac (and safari, if poss) have a go at reproducing the gallery moving bug here (http://www.livejournal.com/support/see_request.bml?id=567867) - if it reproduces then we can RT it :) If you don't reproduce, still let me know which browsers you tried, 'k?

Call to testing/verifying - [create.bml] various underscore/grammar issues

2006-03-24T17:26:01Z

I was testing username restrictions over on create.bml after reading it0376's lj_userdoc entry. I noticed a few possible bugs/inconsistencies, or things that seem to make the page less user-friendly than it could be. It'd be helpful if others could share their views of what they think the text/behaviour should be. :) If there's consensus that any item is a "bug" then we can migrate the key details into the bug tracker.

Browser: Firefox 1.5 Windows XP SP2
Create New Journal page [https://www.livejournal.com/create.bml] first:

Using: _underscoretest

"Bug" 1. Text struck through after this was filed as as a bug.
Inputting incorrect captcha text returns an error: "Invalid answer to previous challenge. Try another." However, when an item on the page is invalid e.g. username with an underscore at either end or no birthdate entered, and assuming the captcha was entered correctly, the page reloads when 'Create Journal' is selected. That resulting page specifies one or more errors (username/birthdate) but includes the *same* captcha as before. The "Invalid answer to previous challenge. Try another." error is omitted.

This seems horribly insecure? I would've thought the captcha should never be cached between pages/identical and remain useable?? The captcha also appears to be re-useable if the user returns to create.bml via the back button in their browser, or (F5 key) reloads the page having received an invalid username message. I'm not sure what should happen in this respect with the 'AUDIO' version of the test for visually-impaired users. Due to a Quicktime browser plugin I get redirected to a page with a Quicktime Player, when I choose the audio option.

Steps to reproduce: a) Input _underscoretest, complete other details and input correct text captcha b) Click submit. c) Correct username to valid example e.g. "underscoretest" & check birthdate etc are present. Note that identical captcha is present with previously inputted text in field. d) click submit.
Result: Become 'proud' new owner of 'underscoretest' (obviously that username is not available now).

"Bug" 1.5
Clicking 'Back' in the web browser to return to create.bml & selecting 'create a community' instead, displays a page with: "Create New Community. Error. Your email address must be validated in order to create a community."

Should this contain a link to the "How do I validate my email address?" FAQ [http://www.livejournal.com/support/faqbrowse.bml?faqid=11]? Note: My e-mail address is validated with my primary account though wasn't with the newly-created 'underscoretest'. I'm assuming I reached that page because I was by then logged in as "underscoretest".

"Bug" 1.75
From (community) create.bml: "Each LiveJournal.com account must have their own unique account name. The account name is what appears in the address to the community." Should this be "...The account name is what appears in the address of (for?) the community."

"Bug" 2
Clicked back in web browser from 'create community' page. Previous username/captcha were still in the respective fields. Clicking submit returned "Invalid answer to previous challenge. Try another." error. A different captcha appeared - inserted it in text field. Result: "Invalid answer to previous challenge. Try another.". Repeated about five or six times, receiving error each time. The text I inputted _definitely_ did not fail to match the captcha each time. Honest! :D

On about the sixth time, it worked and told me I'd successfully created "http://underscoretest.livejournal.com/"( ...The account I had already created around five minutes prior. I returned to create.bml and was able to "create" 'underscoretest' over and over. Clearing browser cache/cookies had no effect. The new account confirmation e-mail was only sent once, however. Reproducible?

"Bug" 3.
This time purely testing http://www.livejournal.com/community/create.bml (logged in under primary (validated) account))
Testing with: _underscorecomm

The page contains the text: "The community account name can contain only lower-case letters (a-z), digits (0-9) and the underscore character (_). Underscores cannot be at the beginning or the end of the username, and there cannot be more than one underscore in a row. The username cannot be longer than 15 characters." There's no captcha on this page; I guess that's intentional.

Inputting above username returns "Sorry, that is a reserved account name." But the three lines specifying the restrictions are no longer visible on the page. That doesn't help. :-(
The lines are also omitted when other invalid usernames are entered, such as s_$foo or $existingusername.

"Bug" 4.
Account Status [http://www.livejournal.com/accountstatus.bml]/ Clearing up some of those newly created accounts...
Choose user $communityname but don't click switch. Change status to deleted and click change status. I think it'd be more user friendly if it automatically confirmed the change in the 'work as' pulldown menu i.e automatically switched to http://www.livejournal.com/accountstatus.bml?authas=s2_createtest? That way the user wouldn't accidentally delete their own journal. ;)

"Bug" 4.5
The Success! message reads: "Your journal status has been successfully changed to Deleted."
Granted, it is a journal ...it's just that it's a community journal. ;p Regardless, I think it'd be more helpful to display an alternative like: "$user/commname status has been successfully changed to Deleted." / "Your journal or community status has been successfully changed to Deleted." / "You have "You have successfully changed the status of your journal/community to Deleted." ??

"Bug" 4.75
Text on page: "If you want to delete or undelete your journal, this is where you do it. Once you delete your journal you have 30 days to undelete it, in case you change your mind. After 30 days, the journal will be permanently deleted and there will be no way to recover it."
Given the nature of LiveJournal's purging cycles, would "At any point after 30 days, the journal will be permanently deleted and there will be no way to recover it." be better? Presumably this page exists in the main LiveJournal repository; would the change matter to other sites running the LiveJournal code?

support_testers @ 2006-03-16T20:35:00

2006-03-16T20:35:06Z

Anyone got access to IE for Mac? If so, can you try out using the Insert Image function on the update page and tell me if it works?

support_testers @ 2005-12-23T16:48:00

2005-12-23T16:48:53Z

Does anyone have a Nokia 6xxx series phone? If you do, have you posted pics sucessfully to Scrapbook? Can you try one now and see if it works for me please?

support_testers @ 2005-11-11T00:13:00

2005-11-11T00:13:13Z

I'm going to sleep now, but I thought I'd stick this here and someone else can investigate/come back to it. Is there a better place for this? I'm seeing a steady trickle of "Update page is crashing my browser requests" from Windows IE6 users - enough to concern me. So far we have:

http://www.livejournal.com/support/see_request.bml?id=520891, Sat, 05 Nov 2005, Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; Neostrada TP 6.1)
http://www.livejournal.com/support/see_request.bml?id=521021, Sun, 06 Nov 2005, Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
http://www.livejournal.com/support/see_request.bml?id=521348, Mon, 07 Nov 2005, Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; MRA 4.1 (build 00975))
http://www.livejournal.com/support/see_request.bml?id=521733, Tue, 08 Nov 2005, Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
http://www.livejournal.com/support/see_request.bml?id=522015, Wed, 09 Nov 2005, Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
http://www.livejournal.com/support/see_request.bml?id=522424, Thu, 10 Nov 2005, Mozilla/4.0 (compatible; MSIE 6.0; Windows 98)
http://www.livejournal.com/support/see_request.bml?id=522441, Thu, 10 Nov 2005, Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)

All free users, no common cluster. Poking around in changelog suggests http://cvs.danga.com/browse.cgi/wcmtools/js/ippu.js as a possible culprit but that's no more than a hunch based purely on timing and the idea that it may be JS related - if I understand right, that's the file that creates that popup window for insert images. I can't reproduce it myself, even by raising my security settings. Might it be worth asking them what firewall they're using? Or other security style software? Can anyone else reproduce?

S1 Punquin am/pm display on friends pages

2005-08-08T12:39:37Z

Punquin Elegant w/ Sidebar uses am or pm as the time display on Recent Events, but on Friends it only shows as 'a' and 'p'. You can use this comm itself as an example Recent Events, Friends. I don't know if it was done on purpose or not, but it seems a bit odd if it was. It's not in Zilla that I could see.

I wasn't really sure where to post this, so I hope here is okay.