New Policy: "Too Big" feeds
Happy New Year, synners!
For Syndicated Accounts that aren't updating because of the "Too Big" error, we (the admins) now have a tool available to us that lets us flag the feed to update anyway, as long as it is less than 500 KB in size. Therefore, please don't say "Sorry, the limit's 300K, [FAQ]" for feeds that are between 300 and 500 KB - just leave them for an admin to fix. If you want to be super-helpful, IC with the feed file size.
If the feed is more than 500 KB in size, feel free to say "the FAQ says they can only be so big" and to handle them as before.
If you have questions about the policy, please e-mail us at support@.
Cool? Cool!
For Syndicated Accounts that aren't updating because of the "Too Big" error, we (the admins) now have a tool available to us that lets us flag the feed to update anyway, as long as it is less than 500 KB in size. Therefore, please don't say "Sorry, the limit's 300K, [FAQ]" for feeds that are between 300 and 500 KB - just leave them for an admin to fix. If you want to be super-helpful, IC with the feed file size.
If the feed is more than 500 KB in size, feel free to say "the FAQ says they can only be so big" and to handle them as before.
If you have questions about the policy, please e-mail us at support@.
Cool? Cool!