Community for the Style Systems Support Category

Change to FAQ 177

isabeau — Mon, 16 Oct 2006 19:40:25 GMT

FYI: FAQ 177 (custom S2 style FAQ) has been overhauled to take into account the types of layers and stuff. Notably:

* it now mentions theme layers, not just layout layers
* it can therefore be used in cases where people should create theme layers (not just in cases where they want to create layout layers)
* there is a warning on user layers and overwriting
* I like asterisks
* ...also chocolate.

Okay, so the last two aren't in the FAQ. But, anyway.

FAQ update

isabeau — Tue, 01 Aug 2006 16:58:14 GMT

Just so y'all know (especially those of you that don't watch lj_userdoc):

FAQ 140, "o noes my overrides don't work *flail*", has just been rewritten to hopefully be a bit clearer. Some of it was just reorganization and putting in headers; but, uh, yeah. The content isn't a whole lot different in a general sense, but you might want to look it over.

Also, because there are section headers, the "using a *_WEBSITE override without a website" type requests just got easier to answer, since the information has it's own section, rather than being hidden towards the end of the FAQ! So you can just point them to the section of the FAQ for an answer.

Terminology for /customize/

wyntarvox — Wed, 12 Jul 2006 06:22:18 GMT

As a lot of you will have seen, the terminology for the Journal Display area has been standardised within the FAQs. To keep things consistent and to avoid as much confusion as possible, your answers should also use the same terminology.

The biggest note to make is that we're no longer using the term "customization wizard". Instead, you should be using "Journal Display area" and pointing to whichever tab and section the user needs to go to.

Using "customization wizard" is still approvable, but we want everyone to move away from using that term. SHs, don't pass over anyone simply because they use "customization wizard", but please encourage the usage of the new terminology in reviews and the like.

Please let me know if you've got any questions.

KNOWN ISSUES

erin — Sat, 29 Jan 2005 08:02:27 GMT

Known Issues and Status

S2

*Selecting "Edit Customizations" in several reported styles (variable flow, component, unearthed, and one unknown), the customizations options that come up are for the style they had previously selected. Users have noted that clearing the cache isn't helping. Duplicated by selecting a different layout layer and clicking "Edit Customizations", options for the previous layer display. Reported to developers

*Generator Issues
-User layers that do not exist, yet only options are to "Edit Customizations" and "Remove Customizations" clicking on either simply refreshes the page and still doesn't allow for customizations - only reported when using S2 Generator. Most reports also note that they can't select a different theme layer.

-S2 Generator layout layer with Clean and Simple theme layer - has same problem as above and can't select a new theme.
-Paid users are reporting that if they attempt to switch to a paid only style, it switches them to S2 Generator. Fix not live yet

*Component not respecting "set_color_forms" for customizable forms zilla Reported to developers

*Unearthed "Link List On Recent Entries Page Only" unexpected results zilla Reported to developers

*Consider new screen-reader friendly style for addition to system styles Jesse is working on this

*Variable Flow preview image (http://www.livejournal.com/customize/preview.bml) shows Friends page rather than recent events Reported to developers

*Japanese translation layer causing incorrect tallies in comment links zilla Reported to developers

*Add confirmation of child layer deletion to S2 area (message to say deleting layout layer will delete related theme, lang, and user layers) Reported to developers

S1

*S1 custom styles that are uneditable and undeletedable fixed
(http://www.livejournal.com/community/changelog/1802365.html) - however, these still pop up, so mark with with [a] and leave for admin. Have to be fixed manually by developer.

*Error message when you attempt to create a new style that has the same name as an existing style (erinn-lastn-new) the error message just says "Error". Doesn't actually tell you what's wrong. Reported to developers

I probably missed one or twelve, but this can be edited and I think it contains the most common known issues. Everyone hug a developer today.

[doc]HowTo answer in Style Systems!

erin — Mon, 26 Apr 2004 08:10:04 GMT

This is a basic guide to answering the most frequently asked types of questions in Styles. Note that every request is different, so this guide may not always apply. You should use it to help you become familiar with the category and know what is required. If you have any questions regarding this guide, please email the category admins at stylesreviews@livejournal.com.

Basic S1 FAQ reference

Appropriate S1 FAQ

Basic S1 FAQ reference with Remote loading

FAQ specific to what they are asking

FAQ 130 (Why aren't my images displaying? What is remote loading?)

Basic S1 HowTo reference

FAQ 138 (Where Do I Go To Learn More About S1 Customization)

If there is a specific tutorial, you must explicitly note the Memory category/categories and specify they can find it within the Memories of HowTo. Alternately, you can provide a link to the actual tutorial itself.

Basic S2 FAQ reference

Reference appropriate FAQ for S2

Specify the tab of the Customization wizard if appropriate**

Basic S2 FAQ reference with Remote loading

Appropriate S2 FAQ

FAQ 130 (Why aren't my images displaying? What is remote loading?)

User not logged in

See http://www.livejournal.com/community/lj_support/434326.html for instructions and information

Free S2 user wants to do something they can't do in S2, but can do in S1

FAQ 21 (How do I buy a paid account?)

Switch to S1 (FAQ 168 - How do I switch my journal between S1 and S2?)

Instructions on customizing in S1, as appropriate to what they are wanting (See Basic S1 FAQ Reference & Basic S1 HowTo Reference)**

S1 wants feature of S2 or S1 wants something that is easier to do in S2
- Switch to S2 (FAQ 168 - How do I switch my journal between S1 and S2?)
- Instructions on how to do whatever [Appropriate S2 FAQ or s2howto reference]
Need S1 paid account to do that

FAQ 21 (How do I buy a paid account?)

FAQ 128 (How do I make a custom S1 style?)

HowTo reference if applicable (See Basic S1 HowTo Reference)**

Need S2 paid account to do that

FAQ 21 (How do I buy a paid account?)

Use most appropriate of FAQ 172, FAQ 176, and/or FAQ 177 ( Where can I go to learn more about advanced S2 customization? | What are the different S2 layer types? | How do I create a custom S2 style?**

Needs customization assistance outside of any available official documentation

If they can possibily accomplish it given their current account type (Free vs. Paid) and are using a style system that can accomplish it, give them appropriate references (Override information, HowTo, Custom Style information).

If they are not in the correct style system, give above information plus FAQ 168 (How do I switch my journal between S1 and S2?)

For all, add a blurb that LiveJournal Support can not assist with detailed one-on-one customization - direct to search engine for HTML/CSS help or FAQ 85 (How do I find a community?)

Oh em gee! Something broke!

Check Zilla for relevant bugs

Test it yourself - always leave an IC if you are testing - Specify Browser/Operating System any other relevant information

Ask others, "Hey, I use XP, does it do this on a Mac too?"

Is it really broke? Or is just a "this is the way it works." If this is the case pimp suggestions if you think it's suggestions worthy. Don't pimp suggestions if it sounds wont-doable.

If something really is broke and it hasn't been reported get it Zilla'd. You may want to run it by a SupportHelp, another SupportHelp, or someone with (more) Zilla experience.

You should not open a Styles-related bug if you are not a SH in Styles - this does not apply to developers

Everything else

b0rked overrides: Merging | General Errors

Background Image not displaying -
FAQ 130 (Why aren't my images displaying? What is remote loading?)

Adding Counter

Adding Background Music

Flash/DHTML/JavaScript/Java Applets

Non-specific customization information

Changing colors (refer to third paragraph where appropriate)

In S2, can't use overrides

The above examples are just examples, in most cases you can simply refer to appropriate FAQ/HowTo reference - but some may require more experience in the category to answer

Note on overrides: Because overrides can sometimes be style-specific (for instance, comment link overrides), it is important to mention this to the user if they are using different styles for different views (Disjointed for LASTN, Generator for FRIENDS, etc). If they are using the same style for each view, then it is not necessary to note this when referring them to style specific overrides.

**Not required for approval unless the user seems confused on where to go, but it is something that is looked favorably upon in reviews, as it demonstrates extended knowledge