Odd Request in G/Unk

If something that seems quite out of the ordinary comes in to G/Unk, such as this post [http://www.livejournal.com/support/see_request.bml?id=569410], how should volunteers go about responding? Or should we? I guess my question includes the best method for determining what we refer to supporthelps/admins and how to do so.

Thanks for your insight!