We stand behind Subscribr. New subscriptions and lifetime access purchases are backed by a 30-day money-back guarantee so you can try the platform with confidence.
To activate your guarantee, you must book and attend your included Strategy Call. This one-on-one session helps you get set up for success — and it's what starts your 30-day guarantee window.
If you do not book or attend a Strategy Call, the 30-day money-back guarantee does not apply.
Your 30-day guarantee period starts on the date of your Strategy Call, not the date of purchase. This gives you a full 30 days of informed use before the window closes.
If you've attended your Strategy Call and are not satisfied, email [email protected] within 30 days of your Strategy Call date. Include your account email and we'll process your refund promptly.
Once your 30-day guarantee window has passed, all sales are final. No refunds will be issued for any reason, including unused time or features.
Cancellation and refund are different:
Lifetime access purchases are covered by the same 30-day money-back guarantee. Book and attend your Strategy Call, and you have 30 days from that session to request a refund if you're not satisfied.
Thumbnail Packs are non-refundable. Thumbnail Packs are one-time purchases for additional thumbnail usage and are not covered by the 30-day money-back guarantee.
The VIP Channel Setup add-on is non-refundable. This service involves dedicated time from our team to personally configure and optimize your channel, and that time cannot be recovered once the work has begun.
Some purchases are made through special promotional offer pages (such as limited-time paid trial offers). These purchases are governed by the terms displayed on the specific offer page, which are incorporated by reference into our Terms of Service.
The 30-day money-back guarantee described above does not apply to special offer purchases unless explicitly stated on the applicable offer page. Refund eligibility for these purchases — including whether any upfront payment or subsequent charges are refundable — is determined solely by the terms on the offer page. Special offer payments are typically non-refundable as stated at the time of purchase.
If you have questions about the terms of a specific offer, please review the offer page carefully or contact us at [email protected] before completing your purchase.
Questions about our refund policy? Reach out at [email protected].