Update - Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search
The next update for this issue will be sent on 20 April 2026, or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: IM3904932
Apr 15, 2026 - 17:00 UTC
Update - Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search
The next update for this issue will be sent after 24 hours, or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: IM3904932
Apr 14, 2026 - 16:51 UTC
Update - Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search
The next update for this issue will be sent after 18 hours, or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: IM3904932
Apr 13, 2026 - 21:18 UTC
Monitoring - Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search
Tracking Number: IM3904932
Apr 13, 2026 - 18:45 UTC
Update - Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue.
Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search
The next update for this issue will be sent after 48 hours, or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: IM3904932
Apr 10, 2026 - 21:13 UTC
Update - Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search
Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3904932
Apr 10, 2026 - 15:05 UTC
Update - Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search
Tracking Number: IM3904932
Apr 10, 2026 - 14:04 UTC
Update - Core US is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search
Tracking Number: IM3904932
Apr 10, 2026 - 12:55 UTC
Update - We are continuing to work on a fix for this issue.
Apr 10, 2026 - 12:53 UTC
Identified - Core US Search functionality is in a degraded state. Search and Indexing services in Core Content Management, Core for Success Factors and Core Digital Asset Management are in a degraded state. Teams are investigating and working to resolve the issue.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 2026 - 14:00 UTC
Scheduled - Server Backup US East (Boyers) will be undergoing application maintenance on 15 April 2026 from 14:00 to 16 April 2026 at 21:00 UTC. Service will be unavailable during the first 1 hour of this timeframe.
To receive incident and maintenance notifications and other important information by email or text message, subscribe to OpenText Status Dashboard updates. For more information, refer to our User Guide.
For monthly service availability information, please refer to Knowledge Base article KB0809306. (My Support Portal log on required)
Note: ESM customers should continue to access SLA information from the System Health page.
Aviator IoT
Operational
B2B Connect
Operational
Carbonite® Backup for Microsoft 365 Portal
Operational
A network maintenance window has been scheduled to update an internal DNS MX record related to FTPtoBMS delivery service on 17 April 2026, from 13:00 to 15:00 UTC.
Impact: Because DNS updates rely on global caching (known as TTL), some customers may observe a brief delay—typically just a few minutes—in receiving FTP related notifications immediately following the update. No data loss or service interruption is expected.
Customer Action: This is a low-impact change, and no action is required.
Additional Details: This DNS update supports our transition to enhanced hardware, which is designed to improve system performance and stability for all customers using our notice delivery services.
Tracking number: C2260453 Posted on
Mar 16, 2026 - 18:20 UTC
We will be performing maintenance on the ProviderLink Fax infrastructure during this time. Any incoming and outgoing fax functionality would be impacted during this maintenance.
Update -
We will be undergoing scheduled maintenance during this time.
Apr 18, 2026 - 22:00 UTC
Scheduled -
On 18 April 2026 from 22:00 to 19 April 2026 04:00 UTC a software maintenance has been scheduled that will affect these services:
• Inovis Managed Services Biz Mapper / Biz Transformation • Inovis Managed Services Biz OS 2.0 • Inovis Managed Services RosettaNet (Grid Talk) • Inovis Managed Services TrustedLink Enterprise (TLE) • OpenText Inovisworks • OpenText Inovisworks using Applicability Statement 2 (AS2) • OpenText Inovisworks using File Transfer Protocol (FTP) • OpenText Inovisworks using Pipeline • OpenText Inovisworks using X400 • OpenText Trading Grid Catalogue • OpenText Trading Grid Intelligence • OpenText Vendor Portal • OpenText WebEC
Service will be unavailable during this timeframe.
OpenText Trading Grid Catalogue, OpenText Vendor Portal, OpenText Trading Grid Intelligence, and Inovis Managed Services RosettaNet (Grid Talk) will be available and will only experience processing delays during this timeframe, while the rest of the services affected with the addition of OpenText Inovisworks using Secure File Transfer Protocol (SFTP) and Inovisworks BizVan will be unavailable during this maintenance.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 25 April 2026. An updated post will be made if the backup date is required.
Tracking Number: C2265781
Mar 20, 2026 - 03:53 UTC
After 19 April 2026, customers and their trading partners may be unable to securely connect to AS2B Production service via https://as2b.am.gxsics.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 19, 2026 - 03:13 UTC
Update -
The network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744
Mar 26, 2026 - 13:09 UTC
Scheduled -
Cloud Fax Services North America will be undergoing network maintenance on 19 April 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 3 May 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744
Mar 17, 2026 - 13:09 UTC
Update -
The network maintenance originally scheduled for 19 April 2026 from 3:00 to 9:00 UTC has been rescheduled to 10 May 2026 from 3:00 to 9:00 UTC. Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 7 June 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744
Mar 26, 2026 - 13:06 UTC
Scheduled -
On 19 April 2026 from 3:00 to 9:00 UTC a network maintenance has been scheduled that will affect these services: • Data Center Network Access • Electronic Data Interchange (EDI) • Interconnect Traffic • Messaging Services • OpenText Client Custom Applications • OpenText CSP • OpenText Document Capture and Management (DCM) • OpenText Enterprise Management Services (EMS) Cloud Services • OpenText Messaging Workflow • OpenText Trading Grid (Classic) • OpenText Trading Grid (Classic) using Shared Message Gateway (SMG) • OpenText Trading Grid (NA) • OpenText Trading Grid e-Invoicing • OpenText Trading Grid Intelligence • OpenText Trading Grid Messaging Service (TGMS) • OpenText Trading Grid Online (TGO) • OpenText WebEC • PCI Gateway • VPN Access
Intermittent service interruptions are expected to occur throughout this timeframe.
Please verify your service(s) after the maintenance window to ensure they are operating as expected. If you encounter any issues, contact your OpenText Support Team and reference the tracking number provided below.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 3 May 2026. An updated post will be made if the backup date is required.
Tracking Number: C2259744
Mar 17, 2026 - 14:39 UTC
Services affected: Production Managed Services US Shared Message Gateway (MS US SMG) https://smg.tradinggrid.gxs.com - Production HTTP and SFTP connection are not affected.
Impact: After 19 April 2026, customers and their trading partners may be unable to securely connect to production Managed Services US Shared Message Gateway via HTTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 20, 2026 - 13:19 UTC
OpenText CSP North America will be undergoing system maintenance on 19 April 2026 from 13:00 to 16:00 UTC. Service will be degraded during this timeframe.
Tracking Number: C2264369 Posted on
Mar 17, 2026 - 07:23 UTC
Services affected: OpenText Applicability Statement 2 (AS2 EMEA) - Production
as2.eu.gxsics.com
Impact: After 19 April 2026, customers and their trading partners may be unable to securely connect to production OpenText Applicability Statement 2 (AS2 EMEA) via https://as2.eu.gxsics.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 19, 2026 - 02:05 UTC
OpenText Trading Grid Intelligence will be undergoing system maintenance on 19 April 2026 from 16:00 to 18:00 UTC. Service will be unavailable during this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 26 April 2026. An updated post will be made if the backup date is required.
Tracking Number: C2265333 Posted on
Mar 20, 2026 - 16:06 UTC
Server Backup UK will be undergoing application maintenance from 20 April 2026 at 14:00 to 20 April 2026 at 18:00 UTC. Service will be unavailable during this timeframe.
Tracking Number: C2261517 Posted on
Mar 18, 2026 - 07:56 UTC
Server Backup EU will be undergoing application maintenance from 21 April 2026 at 14:00 to 21 April 2026 at 18:00 UTC. Service will be unavailable during this timeframe.
Tracking Number: C2261544 Posted on
Mar 18, 2026 - 08:21 UTC
Update -
The software maintenance for Threat Intelligence (BrightCloud) in the Tokyo region scheduled for 17 April 2026, from 21:00 to 22:00 UTC, has been rescheduled to 21 April 2026, from 21:00 to 22:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Tracking Number: C2275877
Apr 16, 2026 - 14:55 UTC
Update -
The software maintenance for Threat Intelligence (BrightCloud) in the Tokyo region scheduled for 21 April 2026, from 21:00 to 22:00 UTC, has been rescheduled to 17 April 2026, from 21:00 to 22:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Tracking Number: C2275877
Apr 15, 2026 - 19:59 UTC
Scheduled -
Threat Intelligence (BrightCloud) in the Tokyo region will undergo software maintenance on 21 April 2026, from 21:00 to 22:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Tracking Number: C2275877
Apr 13, 2026 - 16:26 UTC
Update -
The software maintenance for Threat Intelligence (BrightCloud) in the Mumbai region scheduled for 17 April 2026, from 20:00 to 23:00 UTC, has been rescheduled to 23 April 2026, from 20:00 to 23:00 UTC. We appreciate your patience.
No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Tracking Number: C2275883
Apr 16, 2026 - 14:42 UTC
Update -
The software maintenance originally scheduled for 23 April 2026, from 20:00 to 23:00 UTC, has been rescheduled to 17 April 2026, from 20:00 to 23:00 UTC.
No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Tracking Number: C2275883
Apr 15, 2026 - 19:50 UTC
Scheduled -
Threat Intelligence (BrightCloud) in the Mumbai region will undergo software maintenance on 23 April 2026, from 20:00 to 23:00 UTC. No service interruption is anticipated during this timeframe. In the unlikely event that you experience a connectivity issue or degradation of service, you may contact your support service desk team.
Tracking Number: C2275883
Apr 13, 2026 - 16:46 UTC
Cloud Fax services will be undergoing system maintenance on 25 April 2026 from 13:00 to 26 April 2026 01:00 UTC. Service will be degraded during this timeframe.
Disaster/Recovery customers capable of being failed over to our alternate site will be rerouted for uninterrupted service. However, there may be a brief interruption when the failover occurs.
Tracking Number: C2268418 Posted on
Mar 26, 2026 - 19:05 UTC
The service is expected to remain accessible during this time, though brief interruptions may occur. This activity is in preparation for the Core Share US Software Release 26.2.1 deployment scheduled for April 30. Posted on
Apr 16, 2026 - 19:10 UTC
Services Affected: Inovis Managed Services Biz Mapper / Biz Transformation
Impact: Service performance will be degraded for the duration of the maintenance window. In addition, some customers will experience a full service outage during the first two hours.
Customer Action: Please avoid conducting transactions during this maintenance window. Any transactions submitted during this window may need to be reprocessed afterward. Posted on
Mar 26, 2026 - 19:39 UTC
Update -
The managed services maintenance scheduled for 12 April 2026, from 16:00 to 18:00 UTC, has been rescheduled to 26 April 2026, from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2242879
Mar 26, 2026 - 15:01 UTC
Scheduled -
The managed services maintenance originally scheduled for 8 March 2026 from 17:00 to 19:00 UTC has been rescheduled to 12 April 2026, from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2242879
Mar 11, 2026 - 16:00 UTC
Update -
The managed services maintenance scheduled for 12 April 2026, from 16:00 to 18:00 UTC, has been rescheduled to 26 April 2026, from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2242874
Mar 26, 2026 - 14:31 UTC
Scheduled -
The managed services maintenance originally scheduled for 8 March 2026 from 17:00 to 19:00 UTC has been rescheduled to 12 April 2026, from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2242874
Mar 11, 2026 - 15:55 UTC
Services affected: OpenText Trading Grid Messaging Service (TGMS) using File Transfer Protocol Secure (FTPS) - Pre-production b10ftps.tgms.gxs.com
Impact: After 28 April 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText TGMS using FTPS via b10ftps.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Mar 27, 2026 - 14:10 UTC
Core Fax-AU will be undergoing network maintenance on 29 April 2026 from 14:00 to 18:00 UTC. Service will be unavailable for 20 minutes at the beginning of the maintenance window.
During the maintenance window, customers will lose access to Core Fax and XM Send Secure at the beginning of the maintenance window, for a maximum of 20 minutes. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed.
Tracking Number: C2276457 Posted on
Apr 15, 2026 - 13:23 UTC
Core Fax – Europe and XM Send Secure will be undergoing network maintenance on 29 April 2026 from 18:00 to 22:00 UTC. Service will be unavailable for 20 minutes at the beginning of this timeframe.
During the maintenance window, customers will lose access to Core Fax and XM Send Secure at the beginning of the maintenance window, for a maximum of 20 minutes. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed.
Tracking Number: C2276464 Posted on
Apr 16, 2026 - 02:08 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 16, 2026 - 02:56 UTC
Scheduled -
Core Fax - Canada and XM SendSecure Canada will be undergoing network maintenance on 30 April 2026 from 00:00 to 04:00 UTC. Service will be unavailable for 20 minutes at the beginning of this timeframe.
During the maintenance window, customers will lose access to Core Fax and XM Send Secure at the beginning of the maintenance window, for a maximum of 20 minutes. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed.
Tracking Number: C2276486
Apr 16, 2026 - 02:55 UTC
Core Fax – US will be undergoing network maintenance on 30 April 2026 from 00:00 to 4:00 UTC. Service will be unavailable for 20 minutes at the beginning of the maintenance window.
During the maintenance window, customers will lose access to Core Fax and XM Send Secure at the beginning of the maintenance window, for a maximum of 20 minutes. All faxes will be available in the Inbound, Outbound or Outgoing list when the maintenance is completed.
Tracking Number: C2276481 Posted on
Apr 15, 2026 - 13:30 UTC
Details On May 2, 2026, the BMS Portal will be upgraded from version 22.3 to version 25.2. The 25.2 release introduces a range of enhancements focused on improving usability, simplifying login management, expanding reporting functionality, and addressing previously reported issues. Together, these improvements increase user efficiency, enhance navigation, and provide greater flexibility for both administrators and end users.
Improved usability • Enhanced page navigation across multiple screens, including selectable and custom row counts. • Improved search screens with better pagination and downloadable results. • Embedded Customer Search enables lookup by name or number, with support for parent/child account selection. • New Services tab adds in portal fax sending for eligible users.
Simplified login management • Unified Manage Logins menu replaces Add/View/Modify menus. • Expanded login search filters (status, user type, last login, date ranges, customer hierarchy). • Login search results can be downloaded or emailed. • Streamlined login creation with customer and child-account selection. • New user types introduced to support reseller and end user fax capabilities.
Expanded reporting capabilities • New Generic BMS + CustBuf scheduled report. • Reports can be generated as clean CSV files without section headers. • Time zone handling for scheduled reports was corrected and expanded to global time zones.
Issue Fixes and Enhancements • Fixed report reset and log search bugs. • Expanded field limits and added missing report data (e.g., Caller ID). • Improved filtering for Reserved Number Inventory.
Services affected: OpenText Trading Grid Messaging Service (TGMS) using File Transfer Protocol Secure (FTPS) - Production p10ftps.tgms.gxs.com:6636
Impact: After 3 May 2026, customers and their trading partners may be unable to securely connect to OpenText TGMS using FTPS service via p10ftps.tgms.gxs.com:6636 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 02, 2026 - 13:03 UTC
OpenText Trading Grid (Classic) will be undergoing managed services maintenance on 3 May 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2271678 Posted on
Apr 02, 2026 - 11:25 UTC
OpenText Trading Grid (Classic) will be undergoing managed services maintenance on 3 May 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2271673 Posted on
Apr 02, 2026 - 11:53 UTC
The database maintenance scheduled for 26 April 2026, from 16:00 to 18:00 GMT has been rescheduled to the previously communicated backup date of 3 May 2026, from 16:00 to 18:00 GMT. We appreciate your patience.
OpenText Trading Grid (Classic) will be undergoing managed services maintenance on 3 May 2026 from 16:00 to 18:00 UTC. Service will be degraded during the first 1 hour of this timeframe.
Tracking Number: C2271647 Posted on
Apr 02, 2026 - 12:28 UTC
Services affected: Odette File Transfer Protocol (OFTP) - Production pmsggwy.eu.gxs.com SSID: OEDI-EXPRESS
Impact: After 3 May 2026, customers and their trading partners may be unable to securely connect to production Odette File Transfer Protocol (OFTP) via pmsggwy.eu.gxs.com if the new certificate is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 01, 2026 - 11:06 UTC
OpenText Trading Grid Messaging Service (TGMS) instance of Odette File Transfer Protocol (OFTP) - Production
p11oftp.tgms.gxs.com
After 3 May 2026 customers and their trading partners may be unable to securely connect to production OpenText Trading Grid Messaging Service (TGMS) instance of Odette File Transfer Protocol (OFTP) service via p11oftp.tgms.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 09, 2026 - 03:17 UTC
After 5 May 2026, customers and their trading partners may be unable to securely connect to production EMEA Managed Services Shared Message Gateway via web.smg.ms1.eu.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 03, 2026 - 05:49 UTC
After 6 May 2026, customers and their trading partners may be unable to securely connect to Pre-Production AS2A via HTTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 06, 2026 - 07:44 UTC
Impact: After 7 May 2026, customers and their trading partners may be unable to securely connect to ADX Desktop/Webaccess via https://web.adx.net if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 03, 2026 - 08:47 UTC
After 8 May 2026, customers and their trading partners may be unable to securely connect to production ADX Desktop / Webaccess services via https://*.uat.liaison.com if the new certificate is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team. Posted on
Apr 09, 2026 - 02:44 UTC
Update -
The scheduled maintenance has been completed.
Apr 16, 17:59 UTC
Completed -
The scheduled maintenance has been completed.
Apr 16, 17:14 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:00 UTC
Scheduled -
Services affected: Covisint OFTP gateway - Production
Impact: After 16 April 2026, customers and their trading partners may be unable to securely connect to the production Covisint OFTP gateway if the new certificate is not installed according to your local network/application processes. Please reference the certificate email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 13, 16:14 UTC
Impact: After 16 April 2026, customers and their trading partners may be unable to securely connect to the pre-production OpenText MS SMG service if the new certificate is not installed according to your local network/application processes. Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Apr 2, 11:55 UTC
After 15 April 2026, customers and their trading partners may be unable to securely connect to Liaison Pre-Production Webspan Integration Platform using PGP encryption if the new key is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support
Mar 13, 04:56 UTC
After 15 April 2026, customers and their trading partners may be unable to securely connect to pre-production US Managed Services Shared Message Gateway (SMG) via HTTPS if the new certificate is not installed according to your local network/application processes.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 12, 04:32 UTC
Impact: The PPro Policy Manager will be unavailable during this timeframe; however, the PPro tunnels and Netconn connections will remain available.
Apr 13, 17:48 UTC
Completed -
The scheduled maintenance has been completed.
Apr 15, 10:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 20:00 UTC
Scheduled -
Sydney AP10 will be undergoing urgent maintenance on 14 April 2026 from 20:00 to 21:00 UTC. Service will be unavailable during this timeframe.
Completed -
The scheduled maintenance has been completed.
Apr 15, 00:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 14:00 UTC
Scheduled -
Server Backup US East (Ashburn) will be undergoing application maintenance on 13 April 2026 from 14:00 to 14 April 2026 at 21:00 UTC. Service will be unavailable during the first 1 hour of this timeframe.
Resolved -
Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue was resolved. We appreciate your patience.
Component: Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 13, 13:18 UTC
Update -
Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue is now resolved. We appreciate your patience.
Component: Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 18:43 UTC
Update -
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component: Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 18:31 UTC
Update -
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component: Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 16:08 UTC
Update -
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Component: Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 14:07 UTC
Investigating -
Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Component: Oregon US26
Tracking Number: IM3907082 or C2273849
Apr 12, 13:05 UTC
Completed -
The System maintenance originally planned for 12 April 2026 from 13:00 to 17:00 UTC has been postponed. More details around the new date will be communicated at a later time. Thank you for your understanding.
Tracking Number: C2275067
Apr 13, 12:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 13:00 UTC
Impact: The PPro Policy Manager will be unavailable during this timeframe; however, the PPro tunnels and Netconn connections will remain available.
Apr 9, 20:23 UTC
Completed -
The scheduled maintenance has been completed.
Apr 12, 20:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 16:00 UTC
Scheduled -
Services affected: Production OFTP pmsodex.eu.gxs.com
After 12 April 2026, customers and their trading partners may be unable to securely connect to production OFTP services via pmsodex.eu.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 12, 05:05 UTC
Completed -
The scheduled maintenance has been completed.
Apr 12, 10:48 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 03:00 UTC
Scheduled -
On 12 April 2026 from 3:00 to 11:00 UTC a network maintenance has been scheduled that will affect these services:
Desktop Messaging - BMS Core Archive for SAP® Solutions - NA (archive.na.opentext.com) Core Capture (capture.ot2.opentext.com) Core Capture (corecapture.us.opentext.com) Core Capture for SAP® Solutions (capture.ot2.opentext.com) Core Capture for SAP® Solutions (corecapture.us.opentext.com) Core Collaboration for Engineering Core Collaboration for Engineering (xchange.us.opentext.com) Core Communications Core Compliance Core Content Management Core Content Management (corecontent.us.opentext.com) Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core Digital Asset Management (coredam.us.opentext.com) Core for Capital Projects Core Journey (journey.us.opentext.com) Core Platform - Admin Center Core Platform - Content Transformation and Injection Services Core Platform - Eventing Core Platform - Entitlement & Tenancy Service Core Platform - Forms Core Platform - Information Storage Core Platform - Metadata Core Platform - Metadata (cms.us.opentext.com) Core Platform - Online Editing Service Core Platform - OpenText Directory Services (otdsauth.ot2.opentext.com) Core Platform - OpenText Directory Services (otdsauth.us.opentext.com) Core Platform – Process Automation (Workflow, Decision, Case Management) Core Platform - Retention Service Core Platform - Search Core Platform - Viewing & Transformation Core Process Automation Core Process Automation (corecase.us.opentext.com) Developer Experience - Thrust API Bundle Information Intelligence - Thrust API Signature Service – Thrust API Core Share US Core Signature add-on for Core Share - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature add-on for Content Suite Platform/xECM - US Core Signature Standalone - US
Intermittent service interruptions are expected to occur throughout this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 26 April 2026. An updated post will be made if the backup date is required.
Completed -
The scheduled maintenance has been completed.
Apr 12, 05:16 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 02:00 UTC
Scheduled -
Services affected: OpenText Trading Grid Messaging Service (TGMS) instance of Odette File Transfer Protocol (OFTP) - Production
p10oftp.tgms.gxs.com:6619
After 12 April 2026, customers and their trading partners may be unable to securely connect to the production OpenText TGMS instance of OFTP via p10oftp.tgms.gxs.com:6619 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 13, 04:04 UTC
Completed -
This change is scheduled to be completed on 10 May 2026 from 16:00 to 20:00 UTC and not today, 10 April 2026. The change did not take place today. A new post will be made with the correct schedule.
We apologize for the inconvenience and confusion.
Apr 10, 19:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 16:00 UTC
Scheduled -
Fax2Mail and Production Messaging will be undergoing network maintenance on 10 May 2026 from 16:00 to 20:00 UTC.
Service will be degraded during this timeframe.
If the maintenance is unable to be performed on the date specified above, it may be rescheduled to 24 May 2026. An updated post will be made if the backup date is required.
Completed -
The scheduled maintenance has been completed.
Apr 9, 13:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 14:00 UTC
Scheduled -
Server Backup US West (Chandler) will be undergoing application maintenance on 6 April 2026 from 14:00 to 8 April 2026 at 22:00 UTC. Service will be unavailable during the first 1 hour of this timeframe.
Impact: After 8 April 2026, customers and their trading partners may be unable to securely connect to Pre-Production EMEA Managed Services Shared Message Gateway via test.web.smg.ms1.eu.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 9, 07:16 UTC
Impact: After 8 April 2026, customers and their trading partners may be unable to securely connect to Pre-production Odette File Transfer Protocol (OFTP) via bmsodex.eu.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 6, 14:10 UTC
Impact: After 8 April 2026, customers and their trading partners may be unable to securely connect to pre-production AS2E via HTTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Mar 5, 08:32 UTC
Completed -
The scheduled maintenance has been completed.
Apr 8, 11:18 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 07:00 UTC
Scheduled -
Services affected: OpenText Pre-production TGMS US SMG HTTPS https://web.betagrid.gxs.com HTTP and SFTP connections are not affected.
Impact: After 8 April 2026, customers and their trading partners may be unable to securely connect to OpenText Pre-production TGMS US SMG HTTPS service via https:web.betagrid.gxs.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 9, 07:31 UTC
Completed -
The scheduled maintenance has been completed.
Apr 7, 13:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 13:00 UTC
Scheduled -
Services affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol - Production p12zengin.tgms.gxs.com:5021
Impact: After 7 April 2026, customers and their trading partners may be unable to securely connect to production OpenText TGMS Zengin Communications Protocol via p12zengin.tgms.gxs.com:5021 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 6, 08:15 UTC
Impact: After 7 April 2026, customers and their trading partners may be unable to securely connect to pre-production Inovis Managed Services RosettaNet (Grid Talk) via https://rosettanet-stage.inovis.com if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Mar 5, 13:20 UTC
Impact: After 5 April 2026, customers and their trading partners may be unable to securely connect to https://as2.liaison.eu via AS2 HTTPS if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Please reference the certificate renewal email for further details. If you have any questions, please contact your OpenText Support Team.
Mar 6, 18:09 UTC
Completed -
The scheduled maintenance has been completed.
Apr 2, 20:12 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 14:00 UTC
Scheduled -
Server Backup Canada (Mississauga) will be undergoing application maintenance on 1 April 2026 from 14:00 to 2 April 2026 at 20:00 UTC. Service will be unavailable during the first 1 hour of this timeframe.
Completed -
The scheduled maintenance has been completed.
Apr 2, 17:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 13:00 UTC
Scheduled -
Services affected: OpenText Trading Grid Messaging Service (TGMS) Zengin Communications Protocol – Pre-production b12zengin.tgms.gxs.com:5021
Impact: After 2 April 2026, customers and their trading partners may be unable to securely connect to pre-production OpenText TGMS Zengin Communications Protocol via b12zengin.tgms.gxs.com:5021 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Feb 27, 01:16 UTC
Impact: After 2 April 2026, customers and their trading partners may be unable to securely connect to production OpenText Inovisworks using Applicability Statement 2 (AS2) via https://as2.gateway.inovisworks.net/msgsrv/as2 if the new certificate is not installed according to your local network/application processes.
Signing and Encryption certificates are not impacted.
Mar 4, 17:50 UTC