All Systems Operational

Uptime over the past 90 days. View historical uptime.
Coach Operational
90 days ago
100.0 % uptime
Today
Communicate Operational
90 days ago
100.0 % uptime
Today
Consumer Health Library (CHL) Operational
90 days ago
100.0 % uptime
Today
Content as a Service (CaaS) Operational
90 days ago
100.0 % uptime
Today
Content Browser Operational
90 days ago
100.0 % uptime
Today
Custom Content Manager (CCM) Operational
90 days ago
100.0 % uptime
Today
Digital Experience Engine (DXE) Operational
90 days ago
100.0 % uptime
Today
EngagedRx Operational
90 days ago
100.0 % uptime
Today
EMR Modules Operational
90 days ago
100.0 % uptime
Today
GooglePayCards Operational
90 days ago
100.0 % uptime
Today
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc. Operational
90 days ago
100.0 % uptime
Today
HW Content Services - iAPI, Taxonomy, Search, Content Operational
90 days ago
100.0 % uptime
Today
HealthAdvisor Operational
90 days ago
100.0 % uptime
Today
HealthClips Online Operational
90 days ago
100.0 % uptime
Today
HealthHub Operational
90 days ago
100.0 % uptime
Today
Ignite Education APIs Operational
90 days ago
100.0 % uptime
Today
Ignite Growth Platform Operational
90 days ago
100.0 % uptime
Today
Ignite On-Demand Operational
90 days ago
100.0 % uptime
Today
Ignite on FHIR Operational
90 days ago
100.0 % uptime
Today
Knowledgebase Operational
90 days ago
100.0 % uptime
Today
PTR System Operational
90 days ago
100.0 % uptime
Today
Routers Operational
90 days ago
100.0 % uptime
Today
RxCDI Enrollment Endpoint Operational
90 days ago
100.0 % uptime
Today
RxCDI Dashboard Operational
90 days ago
100.0 % uptime
Today
WebMD TV Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 26, 2026

No incidents reported today.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026
Heads up: Ignite Education monthly maintenance scheduled - June 18, 2026
Completed - The scheduled maintenance has been completed.
Jun 18, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 18:00 MDT
Scheduled - When: Thursday, June 18, 2026 - 8pm-12am ET

Description: We'll be performing routine maintenance to keep our systems running smoothly.

Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient

Potential impact: As systems reboot, there's the possbility of very short downtime - 5 minutes or less. If you experience any issues longer than 5 minutes, please submit a support ticket.

Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact.

The updates will begin at 6pm Mountain, 8pm Eastern.

We will post a notification when the work is complete.
Jun 15, 06:33 MDT
Custom Content Builder (Ignite On-Demand) outage - ASHP import - June 18, 2026
Completed - The scheduled maintenance has been completed.
Jun 18, 18:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 17:00 MDT
Scheduled - When: Thursday, June 18, 2026, 7pm-8pm ET

Description: We'll be processing the June ASHP import.

Impact: Usage of Custom Content Builder will likely be disrupted during the processing timeframe (approximately 1 hour).

If you experience any issues afterwards, please submit a support ticket.
Jun 15, 13:54 MDT
Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

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